Ratings based on 51 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Dallas

OMG....awesome!

Posted 06-Sep-2016 on Hotels
Loved the staff, the extras in the lobby, and Freedom Cafe. The courtyard, the tree, the awesome room with snazzy bathroom made me never want to leave the property. Loved our visit.
3out of 5
by John from Johannesburg

Could have been better

Posted 07-Aug-2016 on Hotels
The Concierge has the character and charm you won't find in a regular hotel. The rooms are spacious, the beds comfortable and the bathrooms have quirky glass shower cubicles, but.... 1. I had a room overlooking the carpark, while for the same price I could have had a room with a verandah and palm trees facing the road. 2. My room needed painting, the basin was cracked and the towels thread-bare. 3. Choose your breakfast carefully. I had a smallish bowl of sliced fruit with a blob of yoghurt. I asked for a poached egg to follow. "Oh no sir, that's two breakfasts. You'll have to pay extra!" I wasted my time by pointing out that as a single person I had to pay the bed & breakfast rate for two people, so was already paying for two breakfasts. 4. If you want pay your bill using an American Express credit card there is an extra charge for the privilege. [Is that allowed?] It wasn't a great experience, and if I do ever go back I'll take my own towels.
5out of 5
by Jennifer from Stockholm, Sweden

Good stay, GREAT food

Posted 01-Aug-2016 on Hotels
The staff at the hotel is amazing. Friendly, helpful, and professional. The rooms are great, too...but the star here might be the outstanding food at Freedom Cafe, part of the hotel complex. Quirky place, intriguing and delicious menu of fusion cuisine. Eating here was one of the highlights of our visit to Durban!
5out of 5
by Isadora from Los Angeles

Posted 22-Jul-2016 on Hotels
Stylish, quaint boutique hotel close to Florida road, a main street in Durban. The staff was incredibly welcoming and the food at the cafe was delicious, I couldn't wait for breakfast! We stayed for 4 days and received good recommendations from the staff on where to go in the city. Uber was the most affordable way to get around and they pick you up right at the hotel.
5out of 5
by Yehui

This traveller left a rating score only Posted 22-Jun-2016 on Hotels
5out of 5
by William from Cape Town

Inner city gem

Posted 10-May-2016 on Hotels
We loved The Concierge! The service was excellent, the attention to detail in all aspects of the establishment and the connection with local community makes this hotel a definite winner
4out of 5
by A verified traveller

Posted 01-May-2016 on Hotels
Nice stay .but not much choice for vegetarians.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Apr-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Feb-2016 on Hotels
1out of 5
by A verified traveller

Stay away from this hotel

Posted 02-Feb-2016 on Hotels
The telephone line does not work. The Hotel is very difficult to locate.