Ratings based on 959 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Jakarta, Indonesia

Nice Budget Hotel in Chinatown

Posted 25-May-2016
Pros: The price is affordable, the strategic location, and a nice room
Location: culinary experience, shopping experience, sight seeings
This budget hotel located exactly at the heart of Chinatown, Kuala Lumpur, and also easily accessible from the Merdeka Square and surroundings. Lots of foods in front of the Hotel day and night, and the hotel itself is really interesting. They have 2 main doors, where 1 directly connected to the cafe that open for the public, while the other one connected to the receptionist. We stayed at the 4th floor and we have to go through 2 elevators before we reached our floor, our guess is it's the old and the new establishment, but along the way, you can see the unique structure (and of course colorful walls) of the hotel :) The room is spacious and very clean, as well as the bathroom, though the inside bathroom door, you need to be careful when sliding it, because it slides so fast and can hurt your fingers pretty bad if you put them in the wrong position when you're sliding it (yeah, experienced it by myself :p) they have warm water, shampoo and soaps as well, and TV :) Ours didn't have any window, but they have curtains on the wall, and it kinda' make the room looks better instead of plain wall :) Overall a nice budget hotel to stay :)
4out of 5
by A verified traveller from india

center location in KL

Posted 25-May-2016
great location, and very comfortable stay, i would recommend this for sure.
4out of 5
by A verified traveller from 日本

コスパ良し

Posted 19-May-2016
湯船やプールはありません、夕方以降は露店が多くてホテル入り口が殆ど見えません。 居心地の良いカフェがあって、朝食レストランにオムレツおじさんはいませんが、ゆで卵はつくってくれます。 Wi-Fiはロビーやカフェでは問題ありませんが7階では全然駄目でした。
3out of 5
by A verified traveller from All around the World

A good bargain but not satisfactory

Posted 15-May-2016
Pros: At the time of booking this was the best rate at a central location within walking distance of the train station.
Cons: Cleanliness. Allocation of room in quiet wing of the hotel to those like me who are sensitive to noise!
Location: China town.
The swiss Inn is a great bargain for backpackers or for those looking for a cheap hotel. I stayed a whole month and maybe that was my mistake. Most of the staff were great & upon check in they gave me a room upgrade which was highly appreciated. The Chinese lady was particularly helpful and kind - I thank you. However, cleanliness was not good. I don't like to complain and I am always polite so I did not make a fuss during my stay. But one of the staff (Lady with a headscarf) at breakfast was very rude to me and persisted in her rudeness whenever she was present whilst I was having breakfast (not often). Housekeeping barely cleaned my room - they simply replenished my toiletries water/coffee and towels. I would clean my room everyday before housekeeping came in because I could not be bothered to complain or get upset. For a whole month's stay I expect a hoover and a mop or otherwise thorough cleaning every week not just a tough-n-go service. The area is also very noisy. I would not be able to sleep till 3 am almost every night because of the china town stalls nearby and after closing cleaning that goes on late into the night. And its back noisy again by 10am. I am a light sleeper but I have stayed in many hotels ( I am currently in a hotel in the UAE as I write this) and I know I am being fair when I say that this hotel is in a very noisy and dirty vicinity. I am writing this review because I take time to read reviews and I want other customers to have a fair warning.
5out of 5
by A verified traveller from Melbourne

Wonderful stay

Posted 02-May-2016
Great location close to transport. We had bad experience with the taxi so we prefer public transport it's easy, cheap and very close. Hotel back exit direct to petaling street. Breakfast was awesome. Hotel staff are very kind and helpful. They allow us to check in at 10:00 am. Very easy and quick check in and check out. We booked from the Expedia. From airport we took bus direct to hotel, it cost 14 MYR very cheap. overall great experience. Definitely will stay again.
5out of 5
by A verified traveller from sydney

Perfect hotel great locattion

Posted 29-Apr-2016
Each time I go to Kuala Lumpur I stay at the swiss inn The staff there are fantastic and always go out of there way to make sure my stay is pleasant I will always stay there
5out of 5
by A verified traveller from Australia

pleasant place to stay

Posted 17-Apr-2016
Pros:
We spent a week at the Swiss Inn . It's in the heart of China Town with all that has to offer. Walking distance to public transport. The room was good, clean and all you could expect . We thought it was value for the money. I would stay at this hotel if we visit the city again.
5out of 5
by A verified traveller

very nice hotel.Thankyou

Posted 29-Mar-2016
Pros: Atmosphere,Cleaning, perfection
Location: nice location
Very Happy with this hotel.Pleasant atmosphere very clean and worthy.Rooms are very comfortable Hotel staff is very nice .
3out of 5
by A verified traveller from Manchester, England

Good location!

Posted 21-Mar-2016
Great location, close to transport links and walking distance within most central sights. Toilet badly placed next to shower leaving no leg space and bed sheets not changed when the room was cleaned. Everything else was good.
4out of 5
by A verified traveller

どこに行くにも便利なホテル

Posted 20-Mar-2016
ケラナジャヤ線のパサセニ駅から歩いて5分ほどにある便利なホテルです。 バスターミナルからは、主要な観光地に行ける無料のバスも出ているし、KLセントラル駅にもすぐに行けて便利。 部屋は防音性が結構高く、にぎやかなチャイナタウンにあるホテルですが、夜も静かに過ごせました。部屋に冷蔵庫がついていたのがかなりポイント高かったです! 朝ごはんは3食食べましたが、毎日ほぼ同じものでした。マレー料理、お粥、パン、卵料理、ソーセージ、ポテトフライ、フルーツ、シリアル、ドリンク類など、普通に美味しかったです。