Ratings based on 1,107 Verified Reviews

3.8 out of 5
88% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Smelly pillow dirty room Lot of mosquito

Posted 08-May-2017
Must keep it up Must be mosquitos free Clean room with vacuum
5 out of 5
Recommended
for Everyone
by A verified traveller from Penang

Superb Location near to chinatown

Posted 25-Apr-2017
Pros: all great
Cons: no
Location: night market at china town and walking distance to LRT
Room comfort, location, food, transport and every thing is just marvellous.
4 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Right downtown

Posted 24-Apr-2017
Swiss inn is a pretty nice hotel close to downtown. Staff are terrific. Wasn't able to get a face towel during my stay. That seemed odd to me. And with booking through Expedia I didn't qualify for breakfast. Not sure why. Overall a good experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2017
Nice hotel next to main Chinatown shopping area. Easy walking distance to Chinatown attractions. Good restaurant and bar facilities.
4 out of 5
by Derek

A safe, good value hotel in Chinatown.

Posted 21-Mar-2017 on Hotels
The staff are excellent, especially Zoe at reception. There is a tour operator in the lobby. We took 2 tours and both were good and worth the money. The same tour operator arranges transport to the airport if needed. The restaurant faces the famous Petaling Street market. There are 2 food courts within walking distance from this hotel and the nearest metro station is also within walking distance.
4 out of 5
by Jarkko

This traveller left a rating score only Posted 19-Mar-2017 on Hotels
4 out of 5
by John

Posted 12-Mar-2017 on Hotels
It was a very good stay. The staff was very accommodating and friendly. It was good value for the money. There are many restaurants and convenient transportation nearby.
2 out of 5
by A verified traveller from Albany WA

A fire trap

Posted 07-Mar-2017
This hotel is, in my opinion, a potential fire trap. It can be accessed either from the restaurant on Jalan Petaling or Jalan Sultan. The reception is on the Jalan Sultan side but to access rooms you must ride an elevator to one floor then open a glass door with a room keycard. On 2 occasions my keycard would not open the door & had to be reset. I was then told that I had probably let my keycard come near a magnet! I dont think so! The whole layout is confusing & I was not the only guest to think this. There is no central stairwell allowing quick departure unless guests notice the fire escape stairwell hidden in a corner of the lift(elevator) lobby. There was only one elevator working during my stay & even it was confusing to operate as the display panel lights just kept flashing. All in all I would avoid this establishment even though it openly displays awards from some of the main travel companies.
4 out of 5
Recommended
for Everyone
by A verified traveller from Noosa Heads Australia

Excellent position at Jalan Petaling

Posted 27-Feb-2017
Pros: Position in the heart of Chinatown
This hotel is showing it's age and could do with a makeover and the rooms are small but the room prices reflect this and the position is hard to beat between Jalan Sultan and the shopping and eating pedestrian street of Jalan Petaling.
1 out of 5
by A verified traveller

Bad front desk service

Posted 26-Feb-2017
Need a better front desk staffs. Certainly out of the standard service for local.