- Disliked: Amenities, property conditions & facilities
Contacting the hotel to discuss my concerns as we chose not to stay overnight
Stayed 1 night in Jul 2020
Photo gallery
Guest reviews
4.2 out of 5 Very good
84 reviews
Guests rated this property 4.6/5 for cleanliness.
Popular amenities
Free WiFi
Parking included
Pet Friendly
Spa
Restaurant
Gym
Cleaning and safety practices
Cleaned with disinfectant
Hand sanitiser provided
Social distancing
Map
Borrowdale, Keswick, England
Explore the area
Derwent Water3 min drive
Hope Park6 min drive
Theatre By The Lake7 min drive
Carlisle (CAX)69 min drive
Choose dates to view prices
Standard Double Room
Photos of Standard Double Room
Standard Double Room
3.6/5 guest room ratingMore detailsRoom amenities
- Sleeps 2
- 1 Double Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
1 Double Bed
Internet – Free WiFi
Entertainment – Flat-screen TV
Food & Drink – Electric kettle, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower/bathtub combination, bathrobes and designer toiletries
Practical – Phone
Comfort – Daily housekeeping
Need to know – No cots (infant beds) or rollaway/extra beds available
Non-Smoking
Classic Double Room
Photos of Classic Double Room
Classic Double Room
3.6/5 guest room ratingMore detailsRoom amenities
- Sleeps 2
- 1 Double Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
1 Double Bed
Internet – Free WiFi
Entertainment – Flat-screen TV
Food & Drink – Electric kettle, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower/bathtub combination, bathrobes and designer toiletries
Practical – Phone
Comfort – Daily housekeeping
Need to know – No cots (infant beds) or rollaway/extra beds available
Non-Smoking
Standard Twin Room
Photos of Standard Twin Room
Standard Twin Room
4/5 guest room ratingMore detailsRoom amenities
- Sleeps 2
- 2 Single Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
2 Single Beds
Internet – Free WiFi
Entertainment – Flat-screen TV
Food & Drink – Electric kettle, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower/bathtub combination, bathrobes and designer toiletries
Practical – Phone
Comfort – Daily housekeeping
Need to know – No cots (infant beds) or rollaway/extra beds available
Non-Smoking
Lake View Double Room
Photos of Lake View Double Room
Lake View Double Room
3.8/5 guest room ratingMore detailsRoom amenities
- Lake view
- Sleeps 2
- 1 Double Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
1 Double Bed
Overlooking the lake
Internet – Free WiFi
Entertainment – Flat-screen TV
Food & Drink – Electric kettle, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower/bathtub combination, bathrobes and designer toiletries
Practical – Phone; cots/infant beds available on request
Comfort – Daily housekeeping
Need to know – No rollaway/extra beds available
Non-Smoking
Suite, 1 King Bed
Photos of Suite, 1 King Bed
Suite, 1 King Bed
More detailsRoom amenities
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
1 King Bed
Internet – Free WiFi
Entertainment – Flat-screen TV
Food & Drink – Electric kettle, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower/bathtub combination, bathrobes and designer toiletries
Practical – Phone
Comfort – Daily housekeeping
Need to know – No cots (infant beds) or rollaway/extra beds available
Non-Smoking
Standard Single Room, 1 Single Bed
Photos of Standard Single Room, 1 Single Bed
Standard Single Room, 1 Single Bed
More detailsRoom amenities
- Sleeps 1
- 1 Single Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 1Max adults: 10
Room details
1 Single Bed
Internet – Free WiFi
Entertainment – Flat-screen TV
Food & Drink – Electric kettle, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower/bathtub combination, bathrobes and designer toiletries
Practical – Phone
Comfort – Daily housekeeping
Need to know – No cots (infant beds) or rollaway/extra beds available
Non-Smoking
Deluxe Suite
Photos of Deluxe Suite
Deluxe Suite
More detailsRoom amenities
- Lake view
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
1 King Bed
Overlooking the lake
Layout – Separate sitting area
Internet – Free WiFi
Entertainment – Flat-screen TV with premium channels
Food & Drink – Electric kettle, 24-hour room service and free bottled water
Bathroom – Private bathroom, shower/bathtub combination, bathrobes and designer toiletries
Practical – Phone
Comfort – Heating and daily housekeeping
Need to know – No cots (infant beds) or rollaway/extra beds available
Non-Smoking
About this area
Keswick
Located in Keswick, Lodore Falls Hotel & Spa is in a rural location and on a lake. The area's natural beauty can be seen at Lodore Falls and Derwent Water. Lake District Wildlife Park and Rookin House Activity Centre are also worth visiting. Our guests appreciate the hotel's quiet location.
Visit our Keswick travel guideWhat's nearby
- Derwent Water - 3 min drive
- Hope Park - 6 min drive
- Cumberland Pencil Museum - 6 min drive
- Theatre By The Lake - 7 min drive
- Castlerigg Stone Circle - 19 min drive
Getting around
- Penrith Station - 27 min drive
- Carlisle (CAX) - 69 min drive
Restaurants
- 2 AA Rosette Lake View — 1 min walk
- Lake View Lounge — 1 min walk
- Cafe Bar 26 - 6 min drive
- Treeby & Bolton - 6 min drive
- Pillar House - 6 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Sheets and towels are washed at 60°C or hotter
Social distancing
Social distancing measures in place
Safety measures
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
Food and drink
- 2 restaurants
- 1 bar
- 24-hour room service
Things to do
- Fitness centre
- Full-service spa
Family friendly
- Laundry facilities
Conveniences
- Banquet hall
- Lift
- Free newspapers in reception
- Front-desk safe
Guest services
- 24-hour front desk
- Daily housekeeping
- Laundry facilities
- Luggage storage
- Wedding services
Languages spoken
- English
Business services
- 2 meeting rooms
- Conference space
Outdoors
- Garden
- Terrace
Spa
- 5 treatment rooms
- Body scrubs
- Body treatments
- Facials
- Massages
- Massage/treatment rooms
- Spa open daily
More
- Smoke-free property
Room amenities
Bathroom
- Bathrobes
- Designer toiletries
- Hairdryer
- Shower/bathtub combination
Entertainment
- Flat-screen TV
Food and drink
- Electric kettle
- Free bottled water
More
- Phone
Policies
Check-in
Check-in between 3 PM and 10 PM
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the lake view restaurant.
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of GBP 10 per pet, per night
Dogs only
Food and water bowls are available
Restrictions apply; for more information contact the property on the number on the booking confirmation
Children and extra beds
Children are welcome
Rollaway/extra beds are available for GBP 25.0 per night.
Cots (infant beds) are available for GBP 7.5 per night
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- Spa fee: GBP 35 per person
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Pet fee: GBP 10 per pet, per night
- Crib (infant bed) fee: GBP 7.5 per night
- Rollaway bed fee: GBP 25.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place and guests are provided with hand sanitiser
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children ages 16 and 17 are allowed to use the spa only when accompanied by an adult. Children under age 16 are not permitted in the spa.
Spa access is included for Deluxe Suite bookings. Guests booked in Standard, Classic, and Lake View rooms may access the spa for a 4-hour time slot, subject to availability. The spa fee is GBP 25 per person on weekdays and GBP 35 per person on weekends.
We should mention
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Children under 16 years old are not allowed in the spa without adult supervision
Guests under 16 years old are not allowed in the spa
Property is also known as
Lodore Falls Hotel Keswick
Lodore Falls Hotel
Lodore Falls Keswick
Lodore Falls
Lodore Falls Hotel & Spa Hotel
Lodore Falls Hotel & Spa Keswick
Lodore Falls Hotel & Spa Hotel Keswick
Frequently asked questions
Guest reviews
Overall score and ratings for Lodore Falls Hotel & Spa
4.2
Very good
84 reviews
4.6
Cleanliness
4.3
Service and Staff
3.7
Amenities
4.2
Property condition
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel at an excellent location with really friendly staff and a great restaurant. WiFi service needs definite improvement as there is limited mobile signal.
Stayed 2 nights in Jul 2020
- Liked: Cleanliness, staff & service
Lovely trip
Great hotel, great service. Room wasn't the best. Couldn't have the window open due to air con units and fans from the kitchen. Other than that great experience.
Stayed 1 night in Mar 2020
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding stay
Amazing stay for a wedding the whole thing was excellent but I do think people staying at the hotel should be able to use the spa there are very few hotels charge if you are resident in the hotel you expect to pay for treatments but not to use the spa.
Stayed 1 night in Mar 2020
- Liked: Cleanliness
- Disliked: Staff & service, property conditions & facilities
Misleading description, awful management
We arrived for our spa break having paid almost £200 for a room at a hotel and SPA. On check in we asked when we could access the spa and were told we did not have access (despite ringing ahead and booking £135 worth of treatments). Hotels.com boasts about the spa but makes no mention of this coming at an additional price or requiring booking. We had to pay £50 extra to use the spa for four hours or our spa weekend, and our room/treatment cost, was wasted. On check out the staff admitted they had checked hotels.com and that it was misleading however they continued to charge us. We asked to speak to a manager who was arrogant, passive aggressive and smirked throughout our discussion, refusing to deduct anything off our bill despite their admission of false advertising on hotels.com. We also raised the loud music at the wedding and the lack of WiFi (a real issue when there’s no phone signal). However, I’ve never encountered someone so unwilling to apologise or offer any gesture - much more interest in taking money than guest satisfaction. The spa was amazing and the spa staff lovely so I would recommend a day spa with a stay at a different hotel that cares about guests and their reputation. We will be taking this incident further to get our money back.
Stayed 1 night in Feb 2020