19 Nov 2021
Cute Home, Poor Communication
The home and rooms/beds were as described. We were coming to visit Western MI University, and the location was fine for that. It’s out of town in the country a bit and in a nice quiet area. We had difficulty with communication with the property owner. The day before our stay we hadn’t received any check-in instructions, and the property owner was not returning messages within the VRBO app or directly when I texted. In the afternoon I called the number provided by VRBO when I inquired about my concerns, and spoke with the father of the property owner. He explained that his number is on the listing for some reason, but that it was his daughter Julie who was running the rental. It was re-assuring to speak with someone, and he provided me her direct number, however she still took a very long time to respond after my conversation with her father. Ultimately we were pretty convinced we were being scammed and would not have a place to stay. Julie finally responded about 12 hours after my first inquiry, and explained that we would receive check-in instructions one hour before the check-in time, but it was really more like 30 minutes. When we arrived, we discovered the lockbox was not operational anyway (no batteries). We could lock the home from the inside, but not from the outside. The first time left for a few hours I did let Julie know about the lockbox. I wasn’t requesting a response back, but I never heard anything from her. On our check-out day, we left the home around 6AM for our 10 hour drive back to Minneapolis. Around 8AM I received the check-out instructions. I messaged Julie that it would have been helpful to receive the “instructions” before we had left and that I could not guarantee we left things as expected. Never heard back.