The Sultan Hotel & Residence Jakarta

Photo gallery for The Sultan Hotel & Residence Jakarta

Primary image
Outdoor pool
View from room
32-inch LED TV with cable channels, TV
32-inch LED TV with cable channels, TV

Overview of The Sultan Hotel & Residence Jakarta

The Sultan Hotel & Residence Jakarta

4.5 star property

3.8/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Jln. Gatot Subroto, Jakarta, Jakarta, 10270

Explore the area

  • Popular LocationGelora Bung Karno Stadium11 min walk
  • Popular LocationBalai Sidang Jakarta Convention Center12 min walk
  • Popular LocationfX Sudirman Mall13 min walk
  • AirportJakarta (CGK-Soekarno-Hatta Intl.)51 min drive

Choose dates to view prices

About this area

Jakarta

Located in Jakarta, The Sultan Hotel & Residence Jakarta is connected to the convention centre. Taman Mini Indonesia Indah and Forestry Museum are cultural highlights, and travellers looking to shop may want to visit fX Sudirman Mall and Plaza Semanggi. Kidzania and Jaksa Street are also worth visiting.
Visit our Jakarta travel guideOpens in a new window
Map

What's nearby

  • Gelora Bung Karno Stadium - 11 min walk
  • Balai Sidang Jakarta Convention Center - 12 min walk
  • fX Sudirman Mall - 13 min walk
  • Kidzania - 15 min walk
  • Indonesia Stock Exchange - 17 min walk

Getting around

  • Jakarta Palmerah Station - 3 min drive
  • Stasiun MRT - Setiabudi - 6 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 51 min drive

Restaurants

  • Pondok Laguna - 11 min walk
  • Plataran - 11 min walk
  • Kyochon - 13 min walk
  • Suihou - 14 min walk
  • Coca Suki - 16 min walk

About this property

The Sultan Hotel & Residence Jakarta

Luxury hotel connected to the convention centre in Jakarta with 3 restaurants
3 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Other amenities include 3 bars/lounges, a health club and a snack bar/deli. All 707 rooms boast deep soaking bathtubs, and offer free WiFi and balconies. Dining areas and 24-hour room service are standard, as are LED TVs with cable channels.
The Sultan Hotel & Residence Jakarta offers 707 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate dining areas. Beds feature premium bedding. 32-inch LED televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Lagoon Spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a sauna.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle
  • Free shopping centre shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 240000 for adults and IDR 120000 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Free area shuttle
  • Free babysitting
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Fridge
  • Separate dining area
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Indonesian
  • Japanese

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LED TV
  • TV channels

Food and drink

  • Cookware/dishes/utensils
  • Dining room
  • Free bottled water
  • Microwave
  • Oven
  • Fridge
  • Hob

Outdoor space

  • Balcony

More

  • Desk
  • Phone
  • Safe
  • Slippers

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Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in
Minimum check-in age - 17

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for IDR 655000.0 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 240000 for adults and IDR 120000 for children (approximately)
  • Airport shuttle fee: IDR 460000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: IDR 0 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 655000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Sultan
Hotel Sultan Jakarta
Jakarta Hotel Sultan
Jakarta Sultan
Jakarta Sultan Hotel
Sultan Hotel
Sultan Hotel Jakarta
Sultan Jakarta
Sultan Jakarta Hotel
The Sultan Hotel Jakarta
The Sultan & Jakarta Jakarta
The Sultan Hotel & Residence Jakarta Hotel
The Sultan Hotel & Residence Jakarta Jakarta
The Sultan Hotel & Residence Jakarta Hotel Jakarta

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 116 out of 462 reviews
5 - Excellent 25%
Rating 4 - Good. 214 out of 462 reviews
4 - Good 46%
Rating 3 - Okay. 85 out of 462 reviews
3 - Okay 18%
Rating 2 - Poor. 35 out of 462 reviews
2 - Poor 8%
Rating 1 - Terrible. 12 out of 462 reviews
1 - Terrible 3%

3.8/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

3.5/5

Property conditions & facilities
Write a review

4/5 Good

Stayed 2 nights in Dec 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

5/5 Excellent

Business traveller
Liked: Staff & service, property conditions & facilities
nice property but showing its age, could use a little update or facelift
Stayed 1 night in Feb 2020

2/5 Poor

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The Hotel Manager ( on duty ) is not very professional. 1. One of The Hotel’s restaurant “Nan Xiang“ is charging my credit card, despite I have made cancellation within 3 minutes I have placed an order. ( I never received any food from them ). 2.The Hotel charging my credit card ( un-authorized ) for something that I didn’t get any explanation what’s that charged for nor I have not sign anything.
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2020