Ratings based on 102 verified reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller from Mountain View, CA

Posted 27 Dec 2019
Spacious apartment with two beds, very clean and modern in design. In a great location, right in the heart of old Innsbruck. The apartment felt hot and stuffy and we couldn’t figure out how to cook it down, and the linens and towels were really minimal. It was fine for one night.
2 out of 5
by a verified traveller

Price Not Clear - Bathroom Door Transparent

Posted 21 Nov 2019 on Hotels
The front desk refused to let us in the apartment, demanding we pay per person. Something not clarified at the booking. Also the bathroom door is basically transparent so it was very uncomfortable for our group to share the space. Despite the central location, I would not recommend this property to anyone.
4 out of 5
by a verified traveller

Posted 5 Oct 2019 on Hotels
Great location, however better directions needed as it is not marked well. It is above a restaurant and there is no actual check in counter . The pillows are too big and uncomfortable.
Comment from Hotel Management
5 Oct 2019 by Kaiser Max, Hotel Management
Dear guest,thank you for your feedback!
5 out of 5
by a verified traveller

Posted 30 Sep 2019
Very nice spacious apartments with a great view and location of the old town. Staff were really friendly
Comment from Hotel Management
30 Sep 2019 by Kaiser Max, Hotel Management
Dear guest!Thank you for taking the time to post your review regarding your experience/stay at our Design Appartment.
2 out of 5
by a verified traveller

Posted 26 Sep 2019
Comment from Hotel Management
27 Sep 2019 by Kaiser Max, Hotel Management
Dear guest,we would like to apologize for your recent experience and sorry to hear you were less satisfied with your stay.
5 out of 5
by a verified traveller

Posted 26 Sep 2019
Beautiful, modern apartment, very roomy, extremely central location (was quiet though). Comfortable bed. Very friendly and helpful staff. Wished I could stay longer than just one night.
Comment from Hotel Management
26 Sep 2019 by Kaiser Max, Hotel Management
Dear guest, we were pleased to read that you enjoyed your stay with us!Best regards
5 out of 5
by a verified traveller

Posted 22 Sep 2019
Great location, property is beautiful and staff is super friendly !
Comment from Hotel Management
22 Sep 2019 by Kaiser Max, Hotel Management
Dear guest,thank you for your feedback!
5 out of 5
by a verified traveller

Posted 15 Sep 2019 on Hotels
Comment from Hotel Management
15 Sep 2019 by Kaiser Max, Hotel Management
Dear guest,thank you for your rating!
5 out of 5
by a verified traveller

Lovely location and great apartment.

Posted 13 Sep 2019 on Hotels
Comment from Hotel Management
13 Sep 2019 by Kaiser Max, Hotel Management
Dear guest,thank you!We are glad to hear that you have enjoyed your stay at Kaiser Max!
4 out of 5
by a verified traveller

Posted 24 Aug 2019
It was a huge apartment, with comfortable beds. Whilst modern inside some aspects were poorly finished including the pipes coming from the floor of one bedroom. It was large so they didn't get in the way. Plus the shower didn't drain so you had to be careful not to flood the hallway. Location was great and quiet at night.
Comment from Hotel Management
25 Aug 2019 by KAISER MAX, Hotel Management
Dear guest,thank you for your feedback!