- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is one of the worst Sheraton I have ever stayed at. Air conditioning was terrible. We asked them to fix it. Someone did come twice but that was of little help. Food was bad. Room was dirty. Asian restaurants had cockroaches below the dining tables. Facility was poorly maintained. Most of the pools were closed. Steam and Sauna were not turned on. The lifeguard at the beach would not let anyone into the sea (NOT BECAUSE OF THE TYPHOON WARNING) but because he said he was the only one on duty and in no position to manage safety of 25 odd people wanting to sea bathe. The management of this facility has no "love" for the work it is paid to do OR they are not given the resources by the management that they need to manage the place. The only good thing was that they allowed me an early check in and gave me a free room upgrade.