Received a text with all the details of how to get into the house/room a few hours before check-in. There was a form of customer service on hand, but didn't require them. Room and communal spaces were very tidy, cosy and well presented. The room was supplied with coffee and a kettle, which is always a plus, and even more importantly for me, as a writer - a writing desk. Very happy overall with the experience and would use again.