Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
34% of guests recommend
2.4 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from florida.

Rude, Rude Staff.

Posted 11-Oct-2016
The staff did not care about any one. Every time I went to the office they treated every one terrible. Most disrespectful people I have met at a hotel or any business. Never cleaned our room for three days. Do your self a favor and Go some where else!!
1out of 5
by A verified traveller

Key wouldn't work every time we returned to hotel.

Posted 25-Sep-2016
Not clean! Outlets didn't hold plugs. TV was poor quality and kept going off if you plugged in another object.
2out of 5
by A verified traveller from GA

Unacceptable and Dirty

Posted 13-Sep-2016
Pros: Everything
Cons: Everything
Location: The location was okay.
The first room we were in had wasp nests and two wasps in the curtains, which obviously had dust from a few years back settled. The door only locked from the inside. When we reported the room only locked from the inside, the hotel attendant had an attitude and at first said they didn't have another room and we'd have to wait until they found another lock. We said this was unacceptable because we were there to enjoy the town, not be chained to our room because it wouldn't lock. So, right away they located another room which was just as dirty and had dirty towels still in the bathroom. The floor was disgustingly dirty, my white socks were gross after only walking to the bathroom one time.
1out of 5
by A verified traveller

Don't waste your money

Posted 29-Aug-2016
The staff was nice. That being said the bed was so hard I'm pretty sure it could stop a .50 cal bullet. The pipes made noise that was so load it woke me up everytime someone flushed the toilet. Point being don't waste your money.
1out of 5
by A verified traveller

Posted 29-Aug-2016
The room we were given had a distinct odor of urine. The front desk put us in another room. It too smelled like urine. Never again!
3out of 5
by A verified traveller

Posted 10-Aug-2016
Nice people but disappointed in the room. It had a smell and was not as clean and updatef as i am used too. Might stay again in a pinch.
4out of 5
by A verified traveller from alabama

Nice close to everything

Posted 25-Jul-2016
I would stay there again it was clean and comfortable 😃
2out of 5
by Bob

Posted 22-Jul-2016 on Hotels
Will not go back.
1out of 5
by A verified traveller from SC

Don't bother!

Posted 18-Jul-2016
Pros: Nothing.
Cons: Replace carpets, signs, paint, beds, sheets, roof, and CRT TVs. Put your own logos on the doors. Get rid of duct tape numbers on the doors.
Location: Helen is a tiny town so it is close to everything, but so is every hotel there.
Checked in the room during a rain storm and the roof was leaking with water coming into the room. Floor was not vacuumed, the sheets were dirty, and it looks like there was blood on a pillow. The room smelled like it was a smoking room for the past 20 years. They bought this hotel from a closed down days in and they still have the same days in logos and bed sheets. Went to check out and get a refund and the guy says, "There is no signs of a water leak except the AC is wet". We have video of it raining into the room.
3out of 5
by A verified traveller

Posted 17-Jul-2016
Okay, it was a place to stay. But this site is irritating because I answered the question and will not accept my reply.