Convenient location, Hotel in bad condition.
Hotel room had no heat, after we unpacked, we had to be moved to room in another building, different floor. New room (which they told us was an upgraded room) had rotted, molded counter in the bathroom, only one chair at the table. The fridge and the microwave wasn't plugged in and my husband had to move the biggest piece of furniture in the room to plug everything in! The heated pool was freezing and the front desk clerk said everyone complains about the pool being too cold to swim in, yet they don't turn the heat up in it. The good thing about the hotel is the staff is very, very courteous and helpful. They were truly wonderful.
Comment from Hotel Management
02-Dec-2016 by Management , Hotel Management
Thank you for sharing your feedback with us, your business means a lot to us. We pride ourselves on being a clean hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I know how upsetting a cold room or pool can be. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider stating with us again so that we can have another chance to provide you with a superior experience. If I can provide any future assistance do not hesitate to contact me directly.