Ratings based on 22 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from san francisco CA

So so hotel

Posted 24-Sep-2016
Pros: close view point and eat food.
Location: Qin Zhi Wu have a lot of good food and is directly across from the hotel.
The lobby was really dark and lacked lighting. The room itself was too small. The light in the room is very unfitting to read anything, there are light but never enough to read clearly. Staff was very lazy, we stayed for a week and it felt like they didn't change our sheets and daily items beside the one time we went and ask them to mid week. Very hard to get a Taxi.
3 out of 5
by A verified traveller

Posted 10-Jun-2016 on Hotels
Beds were too hard. Glasses were not replaced, just rinsed out.
4 out of 5
by A verified traveller

a short walk from the lake, if you can find it!

Posted 15-Dec-2015 on Hotels
I only speak / read English, which I know is a difficulty in China. I was surprised, though, at how difficult it was to find out where the lake is. The hotel has no English map and no one who speaks any English. The tourist agency at the hotel was even less helpful. The lake is within a 25 minute walk, but it was not at all helpful that the hotel refused to call a taxi for me because I should be able to walk--but also couldn't tell me how to get there! Other than that, the rooms are very nice and the restaurant does a great meal (no English menu, but they have a great setup to show what the meal will consist of).
4 out of 5
by HJ JOHARRY from BRUNEI DARUSSALAM

Better than a standard most hotels

Posted 19-Dec-2014 on Hotels
I have stayed here for the 2nd time. It was a pleasent stay with family but still the major problem was language barrier.
5 out of 5
by Andy from HK

Posted 12-Sep-2014 on Hotels
Clean
4 out of 5
Recommended
for Everyone
by Shannon from Singapore

Comfortable hotel with nice ambiance

Posted 07-Jan-2014
Room is comfortable and clean and fully equipped with bath accessories and free wifi. Its location is near the attraction, Xi Hu. There're also restaurants and cafe nearby at Qing Zhu Wu. Overall, the experience of staying at the hotel is good.
4 out of 5
by jcsjcs from Germany

Quite good hotel close to the university campus

Posted 30-Nov-2013 on Hotels
I've stayed at this hotel because we had business at the university. The location for this was perfect. The condition of the hotel is very good with the rooms well maintained. Communication in English is a bit of a problem, however, but not an issue unless you have a problem...
4 out of 5
by Walton from New Haven

Close to Zhejiang University Yuquan campus

Posted 13-Sep-2013 on Hotels
Good location. 1 minute walking to Yuquan campus. 15 minutes to West Lake. Good choice if you are looking for a hotel that is on campus.
3 out of 5
by Ronaldo from Melbourne, FL

Good hotel. Unprepared Staff

Posted 01-Jul-2013 on Hotels
Nice hotel but be ready to have communications issues. Very few people speak English there so you have to use google translate for everything. Additionally, they charged me "local fees" when I checked in. I believe this is not correct because I stayed in other hotels in China also booked on hotels.com and I was not charged any fee. But the communication issue made it impossible to argue that the fee was incorrect.
3 out of 5
by Matthijs

国营老店日薄西山

Posted 11-Aug-2016 on Hotels
国营老店的服务也就这样了,额的硬件还是不错的,但是清洁和养护做的不好,本来为四星硬硬的搞成三星标准。我们七月底到的杭州客房空调竟然使室内温度高达29C,一虽然经过维修但室内也就降到26C