Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
73% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from portsmouth

stay for convenience and access to fitness rooms

Posted 10-Nov-2016
Location: Lymington/ new forest good access, for walks, peace, ponies. Not many interests' open after Nov 6th.
Surroundings good, quiet, view good, breakfast good choice, staff friendly accommodating, pool murky! But warm and clean changing rooms and fitness suite. Murky pool is Apparently ongoing problem as discussed by regular members rather than staying guests.
3out of 5
by A verified traveller from Berkshire

Hair in bed and bath when we arrived.

Posted 25-Oct-2016
Not very clean. Breakfast was served on cold plates. Food from night before was left on the floor. Cleaners were not very good. Very disappointed especially for the price we paid.
3out of 5
by A verified traveller from London

Friendly staff, rooms need updating

Posted 19-Sep-2016
Staff friendly Room Ok but felt basic compared to price - rooms need updating - fascia around sink broken, lights not working. Smallest bottles of shower gel/ shampoo I have ever seen! Food in restaurant good but ambience a bit like sitting in an office.
4out of 5
by A verified traveller from new jersey

Grand old mansion

Posted 10-Sep-2016
Pros: Location; grounds are beautiful like Downton Abbey.
Location: near to several nice historic areas. easy to reach by car or train.
Lovely tudor mansion with modern, less fancy, rooms. Good service in the functional dining room. Close to Isle of Wight and on a direct train line to London. Beautiful part of England!
1out of 5
by A verified traveller

Dirty and way overpriced !!!!

Posted 09-Sep-2016
Arrived at hotel to find dirty room . Supposed to be kingsize bed but it was just 2 singles pushed together . Swimming pool was. Freezing cold . The steak house had none of the drinks we wanted and the drinks they did have tasted old and were served in dirty glasses. Staff were completely unprofessional and clueless . For over £250 a night this place is a joke .
3out of 5
by A verified traveller

Could be sooo much better with a small effort

Posted 01-Sep-2016
This hotel is in a brilliant location, the main building and grounds are really impressive and overall the facilities are excellent. However some areas are a little tired and the service wasnt what it should have been for the money. Generally staff just didn't go that extra mile to make you feel wanted. It would really only take a little bit more effort to make this a must go to place. Whether or not this hotel is being run on a tight budget and staff are hard to find but at the height of the season this should have been a sure to return destination, but I would definitely think twice before returning.
3out of 5
by A verified traveller

Posted 10-Aug-2016 on Wotif
This hotel has a lovely seaside setting and gardens. There is loads of outdoor space and activities for kids. The rooms are dated and furniture is stained. The walls between rooms are thin such that neighbour's regular volume conversations can be heard. Most staff were efficient and helpful.
5out of 5
by Matt from Cambridge

Short break for a couple

Posted 10-Aug-2016 on Hotels
2 nights away with my girlfriend. Initially our room was facing the busy, noisy swimming pool. We asked reception to change rooms, and they found us a courtyard facing, upstairs room which was far more peaceful. The stay was very pleasant; the room was very comfortable, the food very nice and the staff friendly and helpful. The only downside, for a couple staying in the summer holidays, was a large number of children playing loudly, but wouldn't stop us staying again!!
4out of 5
by A verified traveller

Wedding stay

Posted 19-Jul-2016 on Hotels
We booked the room so we could relax after our daughter's wedding. What a shame the indoor pool was out of action - and the booking in staff were very vague - perhaps in need of additional training in their role. Otherwise the room was clean and spacious and the breakfast delicious.
5out of 5
by Denis from Zandvoort

Great time in the New Forest.

Posted 27-Jun-2016 on Hotels
Just visiting the family and what a lovely complex, great facilities and a lovely garden.