Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller from Uetersen, Schleswig Holstein, D

Schlossähnliches Hotel mit großem Park

Posted 19-Jan-2016
Pros: Sehr schön muss der Park sein, der das Hotel umschließt. Unser Aufenthalt Anfang Januar 2016 ist hier keine Flora zu erwarten.
Cons: In unserem Zimmer fehlte ein kleiner Kühlschrank / Minibar für meine Medikamente. Ein Zimmersafe wäre wünschenswert. Die Fenster sind undicht.
Location: Das Hotel befindet sich weit außerhalb von Southampton und sehr ruhiger Alleinlage. Man benötigt ein Fahrzeug /Taxi um zum Hotel zu gelangen.
Das Hotel liegt sehr weit außerhalb von Southampton, für unseren eintägigen Aufenthalt in Southampton recht ungeeignet. Zu diesem Hotel gelangt man nur mit einem Taxi, es besteht keine öffentliche Verkehrsverbindung.
5 out of 5
Recommended
for Couples
by A verified traveller from Berkshire, UK

Lovely looking hotel, excellent staff

Posted 18-Jan-2016
Pros: Room - Excellent, Staff - Excellent, Grounds - Excellent, Food - Very Good, Parking - Excellent, Spa - Excellent. Overall, a very good long weekend.
Cons: There are parts of the hotel which are in need of repair, mainly the outside stairs to the green areas.
Location: Southampton is a car journey away, about 20/30 minutes. Portsmouth is a little further.
Booked this hotel for my wife's birthday for 2 nights (Friday and Saturday night). Initially there were no spa treatments available, however the hotel were able to make a space for my wife to have a 55 minute treatment. The hotel has lovely grounds, although we didn't venture out much due to the cold. The spa area was not busy, which was a plus for us, as we liked the quietness, it was almost like having the spa to ourselves. The staff were fantastic, and on arrival, we had been upgrade to a superior room, which was very spacious and complimented with a Happy Birthday placard. All the little bits that make a stay memorable. The room temperature was OK, but I can imagine it being either too hot or too cold with different temperatures outside as there didn't seem to be a way to change that. The meals were very nice and breakfast was plentiful. Parking was excellent, and I managed to park literally outside the front door throughout our stay.
2 out of 5
by A verified traveller

Nice hotel exterior but quite worn internally.

Posted 12-Dec-2015
Pros: Staff were friendly.
Cons: Decor and wifi signal.
Room in annexe was clean but carpet, duvet cover stained. Whole room looked 'tired' and in need of refurbishment. Bar and dining room also in need of refurbishment. Bar food was fine as was breakfast although there was no skimmed milk available. Wifi in annexe was very poor; even though system was re-booted after our complaint the signal was still very weak. Having said that, the receptionist did offer to let us try another room but it was late and we were tired.
5 out of 5
Recommended
for Couples
by A verified traveller from Melbourne, Australia

Posted 29-Nov-2015
Pros: In the style of the older "grand" hotels, with nice location and surrounds.
Hotel staff were extremely helpful. Restaurant staff seemed to be new and not familiar with procedures.
5 out of 5
Recommended
for Couples
by N I from Lymington

A charming traditional hotel

Posted 07-Nov-2015 on Hotels
If I say that that the hotel has a certain old-fashioned charm, that is NOT meant to be derogatory. It makes a pleasant change from all the modern and characterless hotels there are around. I am almost certain we shall return.
1 out of 5
Recommended
for Couples
by Timothy from St Annes

Posted 26-Oct-2015 on Hotels
a very poor hotel, waitresses rude inattentive and inefficient.Threadbare carpets and poor decor especially in the restaurant.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Good hotel

Posted 26-Oct-2015 on Hotels
Staying one night for work. Found this hotel to be cleaner and more comfortable and with better car parking facilities than other hotels of similar price in the area
1 out of 5
Recommended
for Couples
by A verified traveller

Nicht empfehlenswert

Posted 26-Oct-2015 on Hotels
Einige Bewertungen sprachen von einem heruntergekommenen Hotel. Das trifft 100% zu. Aber nicht charmant altmodisch sondern einfach seit 40 Jahren nicht gemacht. Das Personal ist schlecht geführt, das Besteck nicht sauber, das Frühstücksbüffet lieblos. Nicht empfehlenswert.
2 out of 5
by A verified traveller from london

nothing to recommend this outdated tired hotel

Posted 20-Oct-2015
Pros: friendly and helpful staff
Cons: everything, where do I start....
non working central heating , tired bathroom fittings , spa only accessed by going outside hotel, no bathrobes etc etc etc
5 out of 5
Recommended
for Families
by Anusha Scott from Godalming Surrey

Posted 14-Oct-2015 on Hotels
A day out for a change as it was our anniversary.