Ratings based on 309 Verified Reviews

3.6 out of 5
70% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 27-Nov-2017
It's not convenient. The most staff don't speak English.
2 out of 5
by A verified traveller from Chicago, IL

Terrible!, The lock did not work in my room!

Posted 15-Oct-2017
We were waiting for 1 hour after realizing that it will not open they move us to a suite for the night. That was a great resolution from management.
3 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Overall OK

Posted 24-Aug-2017
Bathrooms need updating. The carpets in our rooms were pretty old and seemed to greet us with a mildew smell. Overall value for money this was still a good deal but rooms could definitely use some updating. We ate in the restaurant a number of times and they have great food. Breakfast buffet is fantastic. At 175 pesos per person we should have bought it in to the room fare...great value there. Property as a whole is very cool and unique...one of a kind.
1 out of 5
by A verified traveller

This traveller left a rating score only Posted 15-Aug-2017 on Hotels
5 out of 5
by Alvaro

This traveller left a rating score only Posted 15-Aug-2017 on Hotels
4 out of 5
by A verified traveller

I might consider staying here again, maybe.

Posted 08-Aug-2017 on Hotels
The hotel was good but the staff was very short and unfriendly. Only the ladies that clean the rooms were friendly. It was comfortable but it didn't had an elevator so I wasn't too happy to carry all my luggage up and down three levels.
3 out of 5
by Martin

Posted 26-Jun-2017 on Hotels
Very nice area but staff not very friendly. No iron available, no gym, restaurant not willing to accommodate menu for my child with special needs.
5 out of 5
by mary

Posted 20-May-2017 on Hotels
Beautiful hotel & very comfortable beds. Room was very spacious.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to downtown guanajuato

Posted 13-May-2017
Very good hotel and sercice from staff, not expensive and very comfortable. Very close to downtown and accessible to the most tourist places.
2 out of 5
by A verified traveller from Indianapolis

Hotel is not comfortable.

Posted 27-Apr-2017
Pros: The attention and service, the staff are very nice.
Cons: Everything that I wrote on my experience . . .
Location: The location is good, very quiet.
The room is very austere . . . also the Air conditioner is not enough capacity to reduce the temperature is always working. The towels are not enough only 2 bath towels , one hand towel and one face towel and look very old and discolored. The bath soaps and shampoo are not enough, only one of each one. It's not iron in the room and when I requested it, they not had any available . . . I never got one. My room was in the 5 floor, they have elevator from the 3rd floor to the 5th floor and we need to take to many step on the stairway.