Ratings based on 295 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Chicago, IL

Terrible!, The lock did not work in my room!

Posted 15-Oct-2017
We were waiting for 1 hour after realizing that it will not open they move us to a suite for the night. That was a great resolution from management.
3 out of 5
for Everyone
by A verified traveller from Ontario

Overall OK

Posted 24-Aug-2017
Bathrooms need updating. The carpets in our rooms were pretty old and seemed to greet us with a mildew smell. Overall value for money this was still a good deal but rooms could definitely use some updating. We ate in the restaurant a number of times and they have great food. Breakfast buffet is fantastic. At 175 pesos per person we should have bought it in to the room fare...great value there. Property as a whole is very cool and unique...one of a kind.
3 out of 5
by Martin

Posted 26-Jun-2017 on Hotels
Very nice area but staff not very friendly. No iron available, no gym, restaurant not willing to accommodate menu for my child with special needs.
5 out of 5
by mary

Posted 20-May-2017 on Hotels
Beautiful hotel & very comfortable beds. Room was very spacious.
5 out of 5
for Everyone
by A verified traveller

Close to downtown guanajuato

Posted 13-May-2017
Very good hotel and sercice from staff, not expensive and very comfortable. Very close to downtown and accessible to the most tourist places.
2 out of 5
by A verified traveller from Indianapolis

Hotel is not comfortable.

Posted 27-Apr-2017
Pros: The attention and service, the staff are very nice.
Cons: Everything that I wrote on my experience . . .
Location: The location is good, very quiet.
The room is very austere . . . also the Air conditioner is not enough capacity to reduce the temperature is always working. The towels are not enough only 2 bath towels , one hand towel and one face towel and look very old and discolored. The bath soaps and shampoo are not enough, only one of each one. It's not iron in the room and when I requested it, they not had any available . . . I never got one. My room was in the 5 floor, they have elevator from the 3rd floor to the 5th floor and we need to take to many step on the stairway.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Apr-2017 on Hotels
4 out of 5
for Everyone
by A verified traveller from Texas


Posted 30-Mar-2017
Pros: The hotel itself is very clean and beautiful. The cafe de olla early in the morning really makes an accent to the hotel.
Cons: Restaurant service and promptness when attending people and serving the food.
Location: Location is quite far from the downtown area. However, taxi is very affordable ($4dlls) one way to downtown.
Gloria at the front desk was very nice and polite every time I would stop at the front desk to reactivate my keys or ask for a taxi or directions, etc. Very nice lady with excellent service skills. In the other hand, the restaurant has a lot to improve. The waiters are nice staff, however, when getting to the restaurant it will take around 15 minutes for someone to ask if you needed coffee or anything. After ordering coffee, it will take them another 20 minutes to serve it and by that time they will bring the menu. Another 20 minutes for the waiter to show up and take your order and another 30-40 minutes for the breakfast to be served at your table. Breakfast is good and the waiting time is just unacceptable. After my 2nd day I just decided to have breakfast in the downtown area. Try them again on my last day & 6th day and again the same issue, plus they brought the wrong order. I was so furious that I just cancelled my order and walk away! Whoever is the General Manager, please this needs to improve big time. I have been working for hotels for 20 years as Dir of Sales in the USA and have traveled to Mexico and this is the worst experience I have ever had. Please fix it as you will get better reviews.
5 out of 5
for Everyone
by A verified traveller from El Paso Tx.

Greate vacations

Posted 19-Mar-2017 on Orbitz
The hotel was in a good location, clean and the personnel were very helpful and polite. The food in the restaurant was delicious and the service was exellent. There is a beautiful museum across the street that you must visit, the gardens in the museum are breath taking. Overall I would recommend this hotel with no doubt.
5 out of 5
for Everyone
by A verified traveller from Bakersfield CA

Posted 06-Feb-2017
Cons: Shower pressure
Beautiful hotel and location. A bit hard to find on gps but once found this place is simply beautiful. Hotel surroundings are breathtaking. Went to a wedding held there. Such a great venue.