Great potential, but too many issues
Posted 29-Dec-2017 on Hotels
Misión Guanajuato is a beautiful property that has great potential to be a nice place to stay, but during our visit we experienced too many small issues (and one big one) to be able to recommend it. It took 40 minutes to check in (it took awhile to find out booking, and our room wasn't ready at the listed check-in time). When finally guided to our suite by a friendly porter, our room looked lovely, was comfortable and clean. The Wi-Fi was down and was never fixed - not a big deal, it happens. Halfway through the night, a smell of sewer came from the bathroom and penetrated the room - I checked and there were no visible issues, but the smell was strong. We shut the door for the night, refrained from showering, and reported the issue at check out. The desk clerk was unfazed and just handed us a review form so we could submit a written comment - it appeared this was not surprising news to him. We had hoped to eat breakfast before departing, but the restaurant that was supposed to open at 7:00 hadn't even turned on their lights by 7:20; we departed before they eventually opened. Hopefully the plumbing issue was contained to our room and will be addressed. The other issues were small and only bothersome as they accumulated. The nice location, parking and property features are great; hopefully management will resolve other issues and not rent out rooms with unresolved plumbing issues.