Ratings based on 371 Verified Reviews

3.7 out of 5
60% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Weekend getaway

Posted 18-Mar-2018
Pros: Everything. We had a very pleasant stay and will definitely be returning.
Cons: Taps in the bathroom sink were quite old and drippy and need to be replaced or fixed. They did not bother us, I just don't like to see water wasted.
Location: The location was just outside of the downtown and set far off the main road. It was quiet and secluded. We went to the Museo de las Momias.
A beautiful hotel with very friendly staff. Location was quiet and easy to find. The restaurant food and breakfast buffet was very good.
Comment from Hotel Management
19-Mar-2018 by General Management, Hotel Misión Guanajuato, Hotel Management
Thank you for your comments and to share your experience with us. We have plans for improve in bathrooms of rooms. So we hope to soon give a better answer to all of you.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Bernardino

very nice and quiet place

Posted 16-Mar-2018
People very nice, excellent food, great pool, very clean
Comment from Hotel Management
17-Mar-2018 by General Management, Hotel Management
Thank you for your comments.
5 out of 5
by A verified traveller

Posted 05-Feb-2018 on Hotels
Comment from Hotel Management
10-Mar-2018 by Gerencia general, Hotel Misión Guanajuato, Hotel Management
Agradecemos su comentario.
4 out of 5
by A verified traveller

Posted 10-Jan-2018 on Hotels
Comment from Hotel Management
10-Mar-2018 by Gerencia general, Hotel Misión Guanajuato, Hotel Management
Agradecemos su comentario.
4 out of 5
by Francisco

I will come back again.

Posted 02-Jan-2018 on Hotels
Hotel was ok in general. Tool some time to make the line in the morning for breakfast thought.
3 out of 5
by Chelsea

Great potential, but too many issues

Posted 29-Dec-2017 on Hotels
Misión Guanajuato is a beautiful property that has great potential to be a nice place to stay, but during our visit we experienced too many small issues (and one big one) to be able to recommend it. It took 40 minutes to check in (it took awhile to find out booking, and our room wasn't ready at the listed check-in time). When finally guided to our suite by a friendly porter, our room looked lovely, was comfortable and clean. The Wi-Fi was down and was never fixed - not a big deal, it happens. Halfway through the night, a smell of sewer came from the bathroom and penetrated the room - I checked and there were no visible issues, but the smell was strong. We shut the door for the night, refrained from showering, and reported the issue at check out. The desk clerk was unfazed and just handed us a review form so we could submit a written comment - it appeared this was not surprising news to him. We had hoped to eat breakfast before departing, but the restaurant that was supposed to open at 7:00 hadn't even turned on their lights by 7:20; we departed before they eventually opened. Hopefully the plumbing issue was contained to our room and will be addressed. The other issues were small and only bothersome as they accumulated. The nice location, parking and property features are great; hopefully management will resolve other issues and not rent out rooms with unresolved plumbing issues.
5 out of 5
by Miriam

Great stay!

Posted 28-Nov-2017 on Hotels
The service was amazing, there was nothing we asked for that was too much for them. The food was great. Would definitely recommend and also would return.
3 out of 5
by A verified traveller

Posted 27-Nov-2017
It's not convenient. The most staff don't speak English.
3 out of 5
by Marco

Good hotel but noicy

Posted 19-Nov-2017 on Hotels
Nice facilities and very spacious rooms, unfortunately very noise due to the time of corridors and drunk guests. The buffet needs to be improved in general is good but the bread was hard as a rook.
5 out of 5
by Maria

Posted 15-Oct-2017 on Hotels
We received excellent customer service. The staff is very attentive. I recommend the tours from the Hotel vs the ones outside of town. The taxi rides vary for 70 pesos to 50 pesos. The taxis from the hotel are newer cars and very reliable. The town is not far from the hotel and its in a quieter setting not as noisy or busy like downtown Guanajuato. Great trip.