Ratings based on 264 Verified Reviews

3.7 out of 5
77% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Restaurant

Posted 30-Mar-2017
Pros: The hotel itself is very clean and beautiful. The cafe de olla early in the morning really makes an accent to the hotel.
Cons: Restaurant service and promptness when attending people and serving the food.
Location: Location is quite far from the downtown area. However, taxi is very affordable ($4dlls) one way to downtown.
Gloria at the front desk was very nice and polite every time I would stop at the front desk to reactivate my keys or ask for a taxi or directions, etc. Very nice lady with excellent service skills. In the other hand, the restaurant has a lot to improve. The waiters are nice staff, however, when getting to the restaurant it will take around 15 minutes for someone to ask if you needed coffee or anything. After ordering coffee, it will take them another 20 minutes to serve it and by that time they will bring the menu. Another 20 minutes for the waiter to show up and take your order and another 30-40 minutes for the breakfast to be served at your table. Breakfast is good and the waiting time is just unacceptable. After my 2nd day I just decided to have breakfast in the downtown area. Try them again on my last day & 6th day and again the same issue, plus they brought the wrong order. I was so furious that I just cancelled my order and walk away! Whoever is the General Manager, please this needs to improve big time. I have been working for hotels for 20 years as Dir of Sales in the USA and have traveled to Mexico and this is the worst experience I have ever had. Please fix it as you will get better reviews.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bakersfield CA

Posted 06-Feb-2017
Cons: Shower pressure
Beautiful hotel and location. A bit hard to find on gps but once found this place is simply beautiful. Hotel surroundings are breathtaking. Went to a wedding held there. Such a great venue.
4 out of 5
by A verified traveller from Los Angeles, CA

Decent Property, Not a Tourist Location

Posted 16-Oct-2016
Location: Much to see, but mostly suggest to just wander and enjoy. Check out the Gorky house, museum and ceramics gallery....beautiful and affordable art.
The hotel itself is completely fine....always factoring what you're paying. Friendly staff, and thoughtfully dealt with my lack of Spanish speaking ability. The rooms and overall property is comparable to a mid-price US chain...it's not 5 star, but it's completely fine. Don't expect "heavenly beds", as they are pretty firm. The only thing I'd complain about is the breakfast.....I'm not a breakfast guy, but I was attracted by the wonderful smells from the kitchen....but my bubble was burst by the mediocre quality, and it was WAY over-priced for what they offered and how it tasted. As for location, it's not in the city center and nothing is within walking distance, but it's completely safe, and the town center is only a $3-4 dollar taxi ride away. For this reason the property is completely fine as an alternative to the budget and potentially sketchy small properties in the town center that book for about the same price.
5 out of 5
by Gonzalo

This traveller left a rating score only Posted 10-Aug-2016 on Hotels
4 out of 5
by Frank from Houston

A little too dated

Posted 01-Aug-2016 on Hotels
The staff, service and food was fantastic. Unfortunately, the bed was hard as a rock and the place was a little stale. There is a beautiful museum next door with incredible gardens. Guanajuato central is 5 to 10 mins by car.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Jul-2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from Fort Worth, TX

Beautiful and cozy hotel

Posted 27-Jun-2016
They let us check in before the 3 o'clock check in time. Get there around 12 ir lateral snd the y erre fine with it. Allowed outside food and beverages. The beds were extremely comfortable and the restroom was nice. Hope to stay again soon.
5 out of 5
by Alma from Chicago

Nice place

Posted 25-Jun-2016 on Hotels
It was great, the people were nice.
5 out of 5
by Lawrence from Ciudad Obregon

Posted 20-Jun-2016 on Hotels
a great place to stay and see downtown ortravel to the surrounding area in Michoacan and Guanajuato
4 out of 5
by C Michael from Washington,DC

Great food, so so room

Posted 14-Jun-2016 on Hotels
The food at the restaurant was excellent and the staff was outstanding. The hotel and rooms are showing their age and need attention.