Ratings based on 1,631 Verified Reviews

4.1 out of 5
81% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Good location for relaxing, but this is all it has

Posted 03-Jan-2018
Pros: location, staff
Cons: cleanness
Location: mart, payless, in 10min walk
good location as it is located in Guam. rooms are decent but it's ok because of I knew this fact. But the cleanness of the room was very disappointing. It seems like they never clean the floor. Also, it smells very bad in the room. I am not sure this is because of the bad air conditioning or this is because of the old carpet. I think the waterpark is one of the best in Guam but water is not so clean. staff are friendly and kind.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seoul

Nice water park

Posted 05-Dec-2017
Nice facility to stay with kids. Not enough first aid when I was scratched my leg by slipping on the step of a pool. but staffs were friendly, especially Jesus.
4 out of 5
Recommended
for Families
by A verified traveller from Tokyo

Buffet and housekeeping service

Posted 29-Oct-2017
Pros: Service and buffet
Cons: I needed to use the milk in the cereal section for my younger kids. If they served milk regularly, that would be even better.
Location: Near the ocean and water park. Supermarket is a three minute drive.
Our family enjoyed our stay very much. Due to various reasons, we were unable to vacate our room on our second day. The housemaid did not mind cleaning our room after 5pm. For the price, we thought the buffet had a nice assortment of food. They also had some Japanese food which was helpful for my son with milk allergies.
3 out of 5
by A verified traveller from NC

Hotel on cove

Posted 17-Oct-2017
Pros: The cove like an extended swimming pool. Though I was cautioned by the staff not to swim near the eastern shore as residents use potty there.
Cons: Maid service should be daily.
Location: GPO is a mall nearby.
Hotel majority was Japanese and Korean. Very little information in English. Not near town nor any eateries.
5 out of 5
by SEONG CHEOL

This traveller left a rating score only Posted 09-Oct-2017 on Hotels
2 out of 5
by Helen

moldy hotel but good pools

Posted 24-Sep-2017 on Hotels
Air conditioner was not working properly, hotel room smelled musty and moldy, no bag service, very old hotel in critical need of updates. Elevator is tiny. Breakfast was good and pools were great for kids.
2 out of 5
by Michael

so-so hotel

Posted 10-Sep-2017 on Hotels
It was so-so. It is just that the bed was uncomfortable and the service was poor. Facilities include water park but there is no room service, you have to go to the restaurant to pick up the food ordered. The price per night does not commensurate to the service given.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 10-Sep-2017 on CheapTickets
Onword hotel was friendly and the travel period was short but happy. During my trip, my grandma died and slept only one night. So my family and my daughter felt sorry. I want to go there again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Seoul

Close to the beach, good espreso machine

Posted 21-Jul-2017 on CheapTickets
Pros: close to the beach
Cons: plz educate roomkeeper. FCU controller is not so good. plz replace the room temp sensor
but dirty beach, and shore. roomkeeper is not so good. korean staff is very good and diligent
2 out of 5
by A verified traveller

Terrible staffs

Posted 10-Jul-2017
Water park and free kayak and snokling facilities are good. Plenty of chloramine in water causes headache. Worst thing is front desk staff and manager. They behave like governers in the hotel and treat guests as poor travelers. Bad experience!