Ratings based on 419 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller
Great place, location and staff
Posted 23-May-2017The place wonderful, good location with a wonderful staff more than willing to make our stay comfortable.
Comment from Hotel Management
26-May-2017 by gerencia, Hotel Management
Dear guest: Thank very much for sharing your opinion.
Your feedback is highly important to us. Hope to see you back very soon
Sincerely
Recommended
for Everyoneby A verified traveller from visitng cabo from san fran, ca
Hotel expierence
Posted 05-May-2017Booked our hotel through Expedia, great deal. First impression of the hotel was it nice. We were checking in and the wait staff was very rude to us and to the other couple we came with. We had asked for one king bed and the receptionist was rude and said they give what is available to those who book through Expedia. She also said that if we had proof of what we had selected she needed to see it before she offered us the high bed. We looked for our email confirmation, but unfortunately it only gave a brief description stating it was a junior suite. The receptionist then said since we didn't have a full description she could give us a king bed in a smaller room and pay $150.00 more. At that point we decided not to continue arguing with her and kept the queen bed. I was shocked of how rudely we were treated when we had only to be accomadated with the request we had reserved. Be aware that everything is very pricey. You even have to pay for wifi per device and per day. Breakfast for 2 was $60 it was decent, but I had a large egg shell in my eggs. The wait staff is nice and very attentive. They also only have two elevators for the entire hotel. One had been down for the last 2 days, so if you plan on taking the elevator it'll be about 10 min wait just for the elevator to get to you. I expected a lot better service and expierence. Overall I would give this hotel a 3 out of 5. The first experience with the rude receptionist was just unacceptable.
Comment from Hotel Management
07-May-2017 by gerencia, Hotel Management
Dear guest: We apologize for the disadvantages you may have. We are working hard to provide you the bes service
Sincerely
Recommended
for Couplesby A verified traveller from South of Guadalajara
TOTALLY EXCELLENT IN EVERY CATEGORY
Posted 03-May-2017
Pros: Virtually everything. Great value!
Cons: An ice machine would be wonderful.
Location: Great location for access to shopping. Uber makes to and from travel a breeze!
As retired Canadians now having lived just south of Guadalajara for the past 13 years we have stayed at La Mansion del Sol countless times. With one recent exception that resulted when a very lazy and uncaring employee went out of his way to disrupt our stay we have always enjoyed all aspects of the hotel. This most recent stay was once again wonderful and we already look forward to our next reservation 5 weeks from now.
Comment from Hotel Management
07-May-2017 by gerencia, Hotel Management
Dear guest:Thank you very much for sharing your
We work hard o make our guests happy, so your feddback is highly important to us.
Hope to see you back very soon
Sincerely
Recommended
for Everyoneby A verified traveller from Dallas, TX
Beautiful, quaint and comfortable.
Posted 29-Apr-2017
Cons: It is a little warm inside the rest of the hotel. Although the rooms have A/C, it did not seem to cool very much.
This is a great place to stay if you are looking for a small, comfortable and rustic atmosphere compared to the "sterile" ambiance of typical chain hotels. The rooms are clean, spacious with plenty of modern amenities including a coffee maker, television, radio in the room, bedside chocolates, and a myriad of "gourmet" soaps to choose from. The beds were very comfortable. The restaurant is small and quaint with a beautiful garden view with plush green grass and water fountain. The food was very good and service was impeccable !
Comment from Hotel Management
07-May-2017 by gerencia, Hotel Management
Dear guest: Thank for staying with us. We work hard to make uor guest happy. Your feedback is highly important to us.
Your sincerely
Recommended
for Everyoneby A verified traveller from Houston, TX
Se had a wonderful time tand the staff was GREAT!
Posted 19-Apr-2017
Pros: We liked the decor, and the room was very nice.
Cons: We were on the ground floor and there were not enough windows to open at night.
Location: The location was good and we could walk to restaurants and shopping near by.
Very nice hotel with a pleasant court yard. The staff was most helpful. We enjoyed our stay there and we will be back in a year of so.
Comment from Hotel Management
22-Apr-2017 by gerencia, Hotel Management
Dear guest: Thank you very much for sharing your opinion. Your feedback is highly important to us. We work hard to make our guests happy. Hope to see you back very soon
Sincerely
Recommended
for Everyoneby A verified traveller from Dallas, TX
Wonderful find in quiet neighborhood
Posted 17-Apr-2017
Pros: Staff, breakfast, decorations, atmosphere, garden, room comfort, free garage parking
We only stayed here one night, but will likely return. Well appointed common areas and rooms, small hotel with excellent food, friendly staff, nice gardens and sitting areas. It was easily the nicest hotel experience we have had in Guadalajara.
Comment from Hotel Management
19-Apr-2017 by gerencia, Hotel Management
Dear guest: thank for staying with us.
We work hard to make our guests happy, and appreciate your feedback. Hope to see you back very soon
Sincerely
Recommended
for Everyoneby A verified traveller from L.A.
Nice and clean
Posted 04-Apr-2017Stayed for a week and enjoyed the breakfast and the garden
Comment from Hotel Management
05-Apr-2017 by gerencia, Hotel Management
Dear guest: thanks for staying with us.We work hard to make our guests happy, and appreciate your feedback.
Hope to see you back very soon. Sincerely
Recommended
for Everyoneby A verified traveller from USA
I love this hotel!!!
Posted 30-Mar-2017
Pros: EVERYTHING!
Cons: maybe designated smoking corner in the garden asince the garden is attached to the restaurant and the tabacco smoke and smell get into the restaurant.
Location: posh tony moneyed neighbourhood. short taxi ride to basilica de zapopan and downtown.
The moment I walked into the hotel I knew that this would not be an ordinary hotel but rather like staying over at a rich aunt's home. The hotel is located in an affluent suburb - you can tell by the high walls with barb wires and security guards out front in the nearby very large houses. It is quite basically stepping into a private villa or large residence. The garden is beautiful, the grounds are very tastefully furnished with mexican art. I love the -in a good way - vintage 60s vibe with wood throughout the house. I was given the VIP treatment - very nice of the hotel - a large room with a view of the garden. And, a bottle of good red wine and two youghurt fruit cocktails. Large bathroom with ample hot water AC, and quiet grounds. The restaurant was good and reasonably priced. Love the free breakfast. Will always stay here when I am in Guadalajara. Great hotel, great staff - and clean sheets with no hair - quite rare in mexico in my experience...
Comment from Hotel Management
31-Mar-2017 by gerencia, Hotel Management
Dear guest:Thank you so much for your kind review from your experience at La Mansion Del Sol Hotel, We are so thankful to read such kind words describing our facilities, amenities, and staff.
Hope to see you back very soon
Sincerely,
Recommended
for Everyoneby A verified traveller from Eagle Lake Texas
Nice peaceful and secure hotel.
Posted 24-Mar-2017 on Orbitz
Pros: Location, due to closeness to the party we were going to. Beautiful and cozy hotel. Very nice rooms. Quiet and secure hotel. Close doors all the time.
Cons: Attitude on some staff. They need to be trained about tourism. I took two couples from USA and since I am from Mexico I felt embarrassed.
Location: Good location. We went walking to the Plaza del Sol, Fabricas de Francia and we did some shopping.
I reserved one room 2 guest room and I paid additional adding 2 extra guests to it, but the service it was only for 2 people all the time. I was told that I need to ask for additional towels, additional cups for coffee, additional water bottles. On my reservation it was an welcome glass of wine that I never got and when I went back and read the amenities included I ask for it by the time I was leaving the hotel. And once I was told that I needed to ask for. I do not think you have to do that. Only one person when we came back to the hotel at the end of the week was very nice to us and offered information about the TV, the Air Conditioner and gave us extra towels. Staff was changing constantly and they need to be trained to show more care about customers, in that way we will fill comfortable during our visit. Most of the staff showed madness and undesired to work I guess. In other words I was not please with the service. Hotel is very nice, but the staff is not. I will think about it to go back.
Comment from Hotel Management
26-Mar-2017 by gerencia, Hotel Management
Dear guest:Thank you very much for sharing your opinion on La Mansion Del Sol Hotel. Your feedback in highly important to us and it helps us know were are in terms of service.
Our commitment is to create authentic experiences for every guest,so this is why we regret the inconveniences during your stay.
I am going to share your remarks with team.
Sincerely
Recommended
for Everyoneby A verified traveller from Texas
Great time in Guadalajara / Great Hotel in Zapopan
Posted 18-Mar-2017
Pros: Everything
Cons: No
Location: Safe neighborhood
Very clean rooms, delicious breakfast and the staff were awesome!!
Thank you! Will definitely book again!
Comment from Hotel Management
20-Mar-2017 by gerencia, Hotel Management
Dear guest: thank very much for staying with us.Your feedback is highly important to us. We work hard to provide you the best service. We hopw to see you back very soon
Sincerely
