Nice peaceful and secure hotel.
Posted 24-Mar-2017 on Orbitz
I reserved one room 2 guest room and I paid additional adding 2 extra guests to it, but the service it was only for 2 people all the time. I was told that I need to ask for additional towels, additional cups for coffee, additional water bottles. On my reservation it was an welcome glass of wine that I never got and when I went back and read the amenities included I ask for it by the time I was leaving the hotel. And once I was told that I needed to ask for. I do not think you have to do that. Only one person when we came back to the hotel at the end of the week was very nice to us and offered information about the TV, the Air Conditioner and gave us extra towels. Staff was changing constantly and they need to be trained to show more care about customers, in that way we will fill comfortable during our visit. Most of the staff showed madness and undesired to work I guess. In other words I was not please with the service. Hotel is very nice, but the staff is not. I will think about it to go back.
Comment from Hotel Management
26-Mar-2017 by gerencia, Hotel Management
Dear guest:Thank you very much for sharing your opinion on La Mansion Del Sol Hotel. Your feedback in highly important to us and it helps us know were are in terms of service.
Our commitment is to create authentic experiences for every guest,so this is why we regret the inconveniences during your stay.
I am going to share your remarks with team.