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"Great location and good hotel amenities for the place and price. Bathroom was quite dated though and the air con didn’t work properly. But on the whole great for the price."

"Lovely hotel great location for the O2"

"I was quite disappointed with my stay. The room did not match what I had originally booked, as we were given two single beds instead of the expected setup. There was also a noticeable issue with humidity and mould in the room, which made the environment uncomfortable and concerning from a health perspective. Additionally, we were only provided with one towel despite being two people, which felt careless and inconvenient. Overall, the experience did not meet expectations. I would recommend that the hotel pays more attention to room conditions and basic amenities to ensure a more comfortable stay for future guests."

"Staff very good. Hotel is tired. Old noisy. Breakfast wasn’t good coffee even worse. Road noise all night and beds and pillows are terrible. "

"not impressed that i get charged an additional fee for parking when the hotel lisitng states that the parking is free."

"We booked to stay at The Pilot, due to its proximity to the O2, and we were not disappointed. Not only was it only about a 10 minute walk from the O2, and from the cable cars, but the place itself was absolutely wonderful. The room was beautiful and equipped with everything we could possibly need. We had an evening meal before heading out, which was delicious, and well priced (we even got a 10% discount as we were staying there). Then, in the morning, unfortunately we had to leave early to get back to catch our trains home, so we couldn't sit down and enjoy breakfast, but the gentleman who checked us out showed us where the 'help yourself' buffet was and said we could take whatever we liked with us (the croissant I took/had on the train was a welcome snack whilst travelling home!). All the staff we met at The Pilot were lovely and very welcoming. There is some parking outside the hotel, but it is very limited and on a 'first come, first served' basis. This included a couple of disabled spaces, right outside the front door. We would highly recommend the place and will definitely being staying again. 10/10"

"There were bedbugs, they had to refund me my stay. "

"Excellent. Comfy bed, great shower, very clean and the kitchenette was well equipped. I’d definitely stay there again. "