Ratings based on 179 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Newcastle

Nice hotel away from it all

Posted 25-Sep-2016
The reception and dining areas are very nice and well maintained. Whilst the bedrooms have the expected facilities they are a little tired and poorly maintained and in overall terms they could do with a facelift. Meals in the main hotel had little veg or extras whilst the Rafters restaurant was much better. All staff were very friendly and helpful if a little run off their feet at times.
3out of 5
by A verified traveller

beautiful views, poor standards and prices

Posted 13-Sep-2016
Like many others I have to start by noting just how spectacular the grounds and views are. We couldn't have asked for a more stunning scene from our balcony. The room was spacious and incredibly comfortable and luxurious. However we feel it was let down by the poor standards of the facilities and service from staff. The jacuzzi and steam rooms were closed for repair (apparently for some time), which we weren't told about until we were ready to dive in. On the Saturday night, the restaurants all close by 9, so after a long day of hill climbing and exploring we were left with having to buy instant noodles from the local convenience store in aberfoyle. Staff were very welcoming but we tried multiple times to get ice delivered to the room, and when we asked for fresh milk we were handed a bag of UHT. I could go on, but the gist is the same, stunning views and location but a strong impression that a once gold standard hotel is beginning to decline and in need of a touch of love.
Comment from Hotel Management
16-Sep-2016 by Christopher, Hotel Management
Thank you for your review. I am sorry to read there were aspects of your stay that did not live up to expectations. I have passed your comments on to the team who will take the appropriate action. Warmest Regards, Christopher Angus Operations Manager
4out of 5
by A verified traveller

Peacefull, quiet.

Posted 26-Aug-2016
The only way to get to bus station in Aberfoyle is by taxi, 10lbs, one way. There is no shuttle van, between the hotel and Aberfoyle. Aberfoyle is an hour by bus to Stirling, 16.50 lbs, return. Last bus leaves Stirling at 5:30 pm. There is no late bus.If you were from out of country and didn't have a car, it was out of the way. Too see the tourist sites, such as Stirling castle, I would suggest getting a Bed & Breakfast in town, cause all you need is a room, you will be away sightseeing most of the day, no long bus rides, and expense.Do your homework in regards to bus & train schedules, use B&B, closer to places you want to see.
Comment from Hotel Management
27-Aug-2016 by Christopher, Hotel Management
Thank you for your review. I am sorry to read that the transport arrangements in the area were not to your liking, unfortunately these are outwith our control. I trust this did not detract from your stay with us. Warmest Regards, Christopher Angus Operations Manager
4out of 5
by A verified traveller

Charmigt hotell med fantastisk natur omkring!

Posted 04-Aug-2016
Fint hotell med en fantastisk trädgård! Den enda nackdelen var att det tog flera timmar att få det långsamma wi-fi:t att fungera!
Comment from Hotel Management
05-Aug-2016 by Christopher, Hotel Management
Thank you for your review. I look forward to welcoming you back in the future. Warmest Regards, Christopher Angus Operations Manager
3out of 5
by A verified traveller

Out in the middle of nowhere

Posted 10-Jul-2016
It took us almost an hour to get to the hotel from the Stirling train station. While the scenery is unbeatable, the hotel restaurant was overpriced for food that didn't interest us. We ate at the bar restaurant, which is where it seemed everyone else was too. The bed was comfy, which is always a plus. The receptionist at check out was really patient and nice about our American credit card drama we had when we tried to check out. This hotel was fine, was not amazing.
4out of 5
by A verified traveller from bath, UK

Perfect for exploring the Trossachs

Posted 29-Jun-2016
Pros: Its location and leisure facilities
Cons: They could introduce red squirrel feeders to give guests a better chance of seeing them
Location: You are in the Trossachs, near to Loch Lomond for cruises, near to Loch Katrine for the Sir Walter Scott and not far from Stirling Castle
The hotel has a great location by Loch Ard and the views from the dining room and the patio are a treat
2out of 5
by Sigurd

Posted 27-Jun-2016 on Hotels
von dem völlig uninteressierten Mitarbeiter (Vertretung) am Check-in zunächst ein allerhöchstens 1,5 Sterne-Zimmer zugewiesen bekommen, nach Beschwerde ging es dann in ein besseres, neu renoviertes Zimmer. Schöne, moderne Aufenthalts- und Speiseräume mit schottischem Ambiente, viel Natur (im The Trossach Nationalpark), auch die Gartenanlage ist gepflegt und ansprechend. Direkt am See (Loch) gelegen.
4out of 5
by A verified traveller

Posted 22-Jun-2016 on Hotels
Very nice resort, but quite out of the way. It was a fairly long drive on a single lane road. As it was raining when we arrived, the drive wasn't pleasant.
2out of 5
by Richard

Möchtegern exklusiv in schöner Lage - nicht wieder

Posted 18-Jun-2016 on Hotels
Nach der Ankunft mussten wir erst mal warten, bis irgendwann mal jemand an die Rezeption kam. Das hat sich eigentlich durch den ganzen Aufenthalt so durchgezogen. Das Personal war zwar freundlich, allerdings nicht aufmerksam oder motiviert. Das Hotel an sich ist ziemlich abgelebt und versucht mit aller Gewalt exklusiv zu wirken. Das Zimmer war leider nicht sauber. Auf dem Boden lag noch Müll vom Vorgänger und das Bett hatte Flecken. Die Umgebung rund um das Hotel war dafür sehr schön und ruhig. Seen und viele Wanderwege haben den Aufenthalt noch gerettet.
5out of 5
by Andrew

This traveller left a rating score only Posted 18-Jun-2016 on Hotels