The Plaza Grand Rapids Airport Hotel & Conference Center

Photo gallery for The Plaza Grand Rapids Airport Hotel & Conference Center

Featured image
Indoor pool, seasonal outdoor pool
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of The Plaza Grand Rapids Airport Hotel & Conference Center

The Plaza Grand Rapids Airport Hotel & Conference Center

3.5 star property

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
5700 East 28th Street Se, Grand Rapids, MI, 49546

Explore the area

  • Popular LocationPatterson Ice Center2 min drive
  • Popular LocationCenterpointe Mall4 min drive
  • Popular LocationWatermark Country Club7 min drive
  • AirportGrand Rapids, MI (GRR-Gerald R. Ford Intl.)7 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Sat, 1 Jan - Sat, 28 May.

About this area

Grand Rapids

Located in Grand Rapids, The Plaza Grand Rapids Airport Hotel & Conference Center is near the airport. DeVos Performance Hall and Forest Hills Fine Arts Center are cultural highlights, and some of the area's activities can be experienced at Watermark Country Club and Calvin College Ecosystem Preserve. Looking to enjoy an event or a game while in town? See what's happening at Van Andel Arena or MSA Fieldhouse. Spend some time exploring the area's activities, including outlet shopping and golfing. Guests appreciate the hotel's central location.

What's nearby

  • Patterson Ice Center - 2 min drive
  • Centerpointe Mall - 4 min drive
  • Forest Hills Fine Arts Center - 6 min drive
  • Watermark Country Club - 7 min drive
  • Woodland Mall - 7 min drive

Getting around

  • Grand Rapids Station - 12 min drive
  • Gerald R. Ford International Airport (GRR) - 7 min drive

Restaurants

  • Steak and Spice Curry — 1 min walk
  • Bagger Dave's Burger Tavern - 4 min walk
  • IHOP - 16 min walk
  • LongHorn Steakhouse - 17 min walk
  • The Euro Bistro - 18 min walk

About this property

The Plaza Grand Rapids Airport Hotel & Conference Center

3.5-star hotel with free airport shuttle and 24-hour fitness centre
An indoor pool, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle and a free shopping centre shuttle. Additionally, a snack bar/deli, a sauna and a conference centre are on-site. All 320 rooms offer free WiFi, room service and flat-screen TVs with cable channels. Premium bedding, coffee makers and free newspapers are among the other amenities available to guests.
The Plaza Grand Rapids Airport Hotel & Conference Center offers 320 forms of accommodation with a safe and free newspapers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An indoor pool, a seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour return airport shuttle
  • Airport shuttle on request
  • Free shopping centre shuttle

Food and drink

  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Hot tub

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • English

Business services

  • Conference centre (2640 square feet of space)
  • Meeting rooms - 11

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Low-height worktop and sink
  • Pool hoist on site
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Early check-in subject to availability
Early check-in fee: USD 45
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 45
Express checkout

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 1 January 2022 to 28 May 2022 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 20, per pet, per night, plus a deposit of USD 20 per night
Dogs and cats welcome
2 per room (up to 44 lbs/20 kg)
Pets cannot be left unattended
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 45 (subject to availability)
  • Late check-out fee: USD 45 (subject to availability)
  • Refrigerator fee: USD 10.00 per stay
  • In-room microwave fee: USD 10.00 per stay
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
Pool access available from 6:00 AM to 10:30 PM
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Crowne Plaza Grand Rapids Airport
Crowne Plaza Hotel Grand Rapids Airport
Crowne Plaza Grand Rapids (Airport) Hotel Grand Rapids
Grand Rapids Crowne Plaza
Crowne Plaza Grand Rapids Airport Hotel
Crowne Plaza Grand Rapids Airport
The Plaza Grand Rapids Airport Hotel & Conference Center Hotel

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 261 out of 929 reviews
5 - Excellent 28%
Rating 4 - Good. 306 out of 929 reviews
4 - Good 33%
Rating 3 - Okay. 205 out of 929 reviews
3 - Okay 22%
Rating 2 - Poor. 95 out of 929 reviews
2 - Poor 10%
Rating 1 - Terrible. 62 out of 929 reviews
1 - Terrible 7%

3.9/5

Cleanliness

4.0/5

Staff & service

3.3/5

Amenities

3.5/5

Property conditions & facilities

2/5 Poor

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The floor we stayed on was nice and quiet. Staff were friendly and helpful. The maid needs to wear her mask as I saw her coughing in a room as she was cleaning! Not something a guest wants to see. The bed was awful with an obvious dip in the middle, get a new mattress. The tub filled up while showering, very bad. Regular maintenance on ALL rooms would be good. The maids should report deficiencies as well but obviously they don't.
Stayed 5 nights in Dec 2021

1/5 Terrible

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We book this a stay and Fly and talk to someone before we booked it on line. They told us no charge for shuttle service an to park our car when we got there they told us that it was a different rate to stay and fly cost us addition $38. When we got back from our trip our car was broken into. No security for parked cars.
Stayed 1 night in Dec 2021

1/5 Terrible

Travelled with family, Travelled with partner
I did stay! When I pulled in the property and area looked unsafe. I didn’t even get out of my vehicle. I called the front desk and canceled my reservations. Not happy at all it wasn’t anything like it wasRepresented.
Stayed 1 night in Dec 2021

4/5 Good

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't understand all of the negative reviews, this hotel is absolutely lovely for the price. The only issues were minor - drains were backed up in the bathroom and one of the vending machines ate our dollars. Other than that, this is a fantastic hotel and we will definitely be back. If you're on the fence, book it!!
Stayed 6 nights in Nov 2021

3/5 Okay

Travelled with family
Liked: Staff & service
The hotel was like a ghost town. No one around and it appeared to be a bit run down. Needs some TLC.
Stayed 1 night in Nov 2021