Ratings based on 425 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from fresno ca

Great place too say

Posted 12-Jan-2017
Very enjoyable comfortable beds nice clean environment
2out of 5
by A verified traveller from Santa Rosa CA

Ugly Parking Lot Hotel Next to Freeway

Posted 15-Dec-2016
Pros: The location near the mall and where the young men we brought were playing their game against the university team.
Cons: Friendliness of check in staff. Better amenities. Microwave in room. Better mattresses. A way to let customers know it's a freeway room & offer other
Location: There's the mall, the university and a lot of choices for dining out.
From the unfriendly check-in staff to the lack of amenities to sitting on the freeway and hearing vehicles all night there has to be a better place to stay when your kids are playing university teams. They advertise microwaves like they are in the room, but they (as in 2) are downstairs in the lobby in a cubbie where they want you to buy popcorn and snacks of theirs to eat. The bar/dining room has to be the ugliest, poorly-thought-out-expensive creation so no one is ever sitting there, but the staff. WiFi is teared with the lower speed free in the room, but there's a price for upgrading to faster speeds. The mattress on my bed sank to the box-springs when you sat on it next to the end table, so it's obvious the mattress is old and has never been flipped or moved. They fill the freeway side of the hotel with guests so the rooms are loud. You have to keep the TV on in order not to hear the cars going by. My guess is they fill the lesser quality rooms with the online deal purchases. The Luggage Cart provided on the 3rd floor was DISGUSTING with so many fingerprints and dirt stuck to the brass that it looked like it hadn't seen the light of a cleaning rag in 10 years. Marriott hotels used to be the place you would always want to stay when traveling for work, but judging by this hotel a lot has changed with them. Nothing is free, even the water bottle in the room they want $2.95 for ... water. The coffee maker is that stupid plastic pre-filled container thing.
5out of 5
Recommended
for Everyone
by A verified traveller from Paso Robles,CA

Nice hotel close to River Park Shopping.

Posted 07-Dec-2016
Pros: Clean room at reasonable rate.
Cons: No hottub or spa at this hotel. Pool is exterior to building.
Location: Fashion Fair Mall and River Park shopping district are very close.
Stayed overnight during a Christmas shopping trip. Very nice hotel. A little hard to find due to addressing but with directions we got there. Nice room and very clean. I would recommend to anyone staying in Fresno area. You cn';t go wrong with a Marriott Courtyard.
2out of 5
by A verified traveller from Woodland, CA

No Checks and Balances

Posted 31-Oct-2016
Pros: The bed was comfortable, the room wsa spacious and the hotel is near the freeway. The food is good with a good selection of spirits.
Cons: Checks and balances between housekeeping and lobby staff. Management who contacts customers when requested.
Location: Near a freeway and close to plenty of food options and shopping.
I was greeted perfectly when I walked through the door. The desk staff was pleasant. I was given my keys and went up to my room. That is where everything went wrong. I opened the door and walked into my room. The door shut and that is when I realized that I walked into someones room. The TV was on, the ironing board was out, the bathroom light was on and there was a towel on the floor. What a horrible feeling! I quickly left the room and went downstairs. I explained my situation to the front staff and the only comment I received was, "Oh...he should have left this morning." No apologies... I asked for a manager to contact me and still have not received as much as a phone call from the hotel. On top of that, they were cleaning carpets. The second room I walked into was a sauna, with not damp but soaking wet carpet. Besides those 2 issues, the bed was comfortable, the room was pretty spacious and the hotel is positioned near the freeway. The food in the lobby area is also good with a good selection of spirits. As you can see, they have decent amenities but I am extremely concerned with their lack of customer service on both the lobby staff and the manager.
Comment from Hotel Management
05-Nov-2016 by AGM Fresno Courtyard, Hotel Management
Dear William I am extremely sorry to hear what you went through while staying with us. Walking into an occupied room must have been very scary and uncomfortable. It seems that we did not meet your or our expectations during your stay. This has been discussed with the Desk and Housekeeping staff in order to prevent it from ever happening again. Please accept my most sincere apologies and I do hope if you are ever in the Fresno area you will give us another try
2out of 5
by A verified traveller from California

Locked-in

Posted 30-Oct-2016
Pros: There was nothing in particular that was liked about this hotel. I booked it because of its name and was truly disappointed with the experience.
Cons: The response of the staff was extremely slow, customer service needs improvement. My mother was locked in the restroom due to a faulty lock. When my father informed the hotel staff, they stated they were going to look for "something" to help open the door. Half an hour later, it was my father who was able to get the door unlocked, the hotel staff never showed up. We would have expected a more urgent respond from management, instead they never showed. I do not recommend staying at this hotel.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Oct-2016
Hotel staff was very helpful and accomadting. Breakfast was good and great prices. Hotel is a little hidden but close to food and shops
4out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Oct-2016 on Hotels
5out of 5
Recommended
for Everyone
by A verified traveller from bakersfield Ca

Great location close to the staple center 👍

Posted 17-Oct-2016
The (manager) and the staff where wonderful Thsnk You
4out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Oct-2016 on Hotels
5out of 5
by A verified traveller

nice

Posted 11-Oct-2016 on Hotels
It was nice, clean with courteous staff. Pleasant stay