Ratings based on 4,481 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Nice pool. Rooms were dated

Posted 24-Jul-2017
The pool was the best part and really quite beautiful with a fountain and lots of palm trees. The location is removed from the restaurants, beaches and attractions of Key West. We rented bikes (at the hotel, which was a plus) and used them to get everywhere. The rooms were dated. The phone was broken and the a/c and toilet didn't quite work. Housekeeping did a subpar job at restocking. In all, we had a great time in key west but spent very little time in the room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Had a nice relaxing time, will def. come back

Posted 22-Jul-2017
Pros: Location and pool
Cons: A/C was way too noisy
Location: 5 minutes from Duval, great location!
Went to relax , did just that. Great place to stay. will definitely be back!
2 out of 5
by A verified traveller from Rentz, Georgia

A total roach motel

Posted 22-Jul-2017
First off, our room had roaches all over the place. We let go and didn't say anything the first day but they were everywhere. On the bed, in the bathroom, and even in the refrigerator!! We told the front desk and she said that she would check into getting it take. Care of but nothing ever happened. The pool was nice at least. We emptied our bags completely and shook out all of our clothes to try and make sure we didn't bring their roaches back with us.
4 out of 5
Recommended
for Everyone
by A verified traveller from Boynton beach

Nice hotel

Posted 21-Jul-2017
Nice hotel with awesome pool!!!Food is good!Nice bedroom, clean bathroom!
4 out of 5
Recommended
for Everyone
by A verified traveller from Miami

Great location

Posted 19-Jul-2017
Nice stay. Even though it is an old hotel and the pool floor needs some updates, overall it was okay. Clean and comfy rooms. Ocean view rooms have a balcony. It was really nice waking up looking the sea. It is couple of miles from the center but they have free shuttle 'til 11pm. Free welcome drinks at tikki bar were a joke lol. I would come back!
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston

The Nicest pool and the free shuttle to downtown

Posted 10-Jul-2017
Pros: the gym and pool were the nicest features. the breakfast area was nice
Cons: Breakfast, the food could be fresher =
Location: the water is right across the street and the shuttle will take you anywhere you need to go
We had a great time and will definitely go back . The rooms were clean and had no problem with any of the amenities.
3 out of 5
by A verified traveller from Winnipeg, MB

Clean and Quite

Posted 09-Jul-2017
Pros: The room was clean and the bed was comfortable.
Cons: Very poor WiFi signal so I could not browse the internet. Breakfast is not free and it looked like the free breakfasts you get at most chain hotels.
The hotel is clean and our room was quiet. We did not think that the room and service we got was worth the price of the room plus resort fee.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Jul-2017
nice hotel,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Comment from Hotel Management
07-Jul-2017 by MVose, General Manager, Hotel Management
Thank you for your review! We are delighted you enjoyed your stay! We appreciate your business and look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from virginia

nice tiki bar

Posted 06-Jul-2017
Pros: the rooms were clean and freah.
Cons: if was closer to town.
the tiki bar was great and the food there as super and the bartender was great and very nice
Comment from Hotel Management
07-Jul-2017 by MVose, General Manager, Hotel Management
Thank you for our review! We are glad you enjoyed our facilities! We certainly do appreciate your business and look forward to seeing you again soon!
3 out of 5
by A verified traveller from Orlando, FL

Posted 30-Jun-2017
This looked like a great hotel from the pictures. The pool was gorgeous, but a little crowded. We never had a great interaction with any of the hotel staff. There weren't any smiles ever. Our AC wasn't working as well as it should have. There was a fan in the room without any explanation from the staff. The fitness center was outdated and there was nothing to clean off the equipment after use. We would leave for the day and put our sign on the door indicating we would like our room cleaned, but return around 4 and it still hadn't been cleaned. The shuttle that was provided did not have working AC for the four days we were there. The shuttle also stopped running at 10:30, which wasn't helpful for nightlife in Key West. The hotel wasn't really near anything. It was 3 miles from Duval Street, so if you're looking for a hotel close to downtown, this isn't it.