Ratings based on 1,990 Verified Reviews

3.9 out of 5
77% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Pfafftown, NC

Very nice hotel with shuttle service

Posted 09-Sep-2017
Pros: Room, patio, pool and pool lounge.
Cons: Better pillows.
Location: A fair ways from Duval Street and Mallory Square, but the hotel provides free shuttle service. Several good seafood places on Stock Island.
We enjoyed our brief stay, that was cut short due to Hurricane Irma evacuation. The room was very nicely appointed except for the rock hard pillows. The hotel provided shuttle service to near Mallory Square. A huge plus. Don't forget to tip the driver. The hotel concierge desk provided us with some discount coupons for several restaurants. The pool was great. Pool bar was a little pricey, but expected. 2 welcome drink coupons were provided. Lots of iguanas, but they don't bother you. The hotel desk was business friendly. Not overly customer friendly, and not really forthcoming with information.
Comment from Hotel Management
26-Sep-2017 by MVose, General Manager, Hotel Management
Thank you for the kind review! We are very happy that you enjoyed your stay with us! We look forward to welcoming you back in 2018! Warm regards!
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Relaxing stay

Posted 08-Sep-2017
Beautiful pool, friendly staff. Very helpful and eager. The pool guy was amazing. The room was very warm, will get a ground level room next time. Will go back, good time
Comment from Hotel Management
26-Sep-2017 by MVose, General Manager, Hotel Management
Thank you for your great review! We are glad to hear that you enjoyed your stay! Be sure to check us out when we reopen in 2018! Warm regards!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Sep-2017 on Orbitz
Mini resort style hotel. Very friendly staff. Would stay there again.
Comment from Hotel Management
26-Sep-2017 by MVose, General Manager, Hotel Management
Thank you for the great review! We look forward to welcoming you back when we reopen in 2018! Warm regards!
1 out of 5
by A verified traveller from Tampa fl

Horrible experience

Posted 06-Sep-2017
The staff where rude and the hotel charades an extra $200 on top of what we booked the room for. When we spoke to management about this he was rude ,inconsiderate , and didn't care what price we booked the room for. The bar staff did not even pay attention to us at the bar and we where asked to leave the pool for playing music in the cabana area we where sitting in. And at check out they wanted to charge a late check out few because we returned the keys at 12 after being told by staff check out was at 12.
Comment from Hotel Management
26-Sep-2017 by MVose, General Manager, Hotel Management
Thank you for your review. I am sorry that your stay fell short of your expectations. We work very hard to make the hotel a comfortable and relaxing environment for all guests and there are certain guidelines in place to ensure this. Most guests thoroughly enjoy the atmosphere we provide and I am sorry if this was not so in your case. Thank you for the feedback and we appreciate your business. Warm regards.
5 out of 5
by A verified traveller

Posted 05-Sep-2017 on Hotels
Comment from Hotel Management
26-Sep-2017
Thank you for the awesome rating! Thank you for your business and we look forward to welcoming you back in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Relaxing oasis

Posted 05-Sep-2017
Beautiful lush property and pool, good staff, comfortable room. Second trip with family of four (children 16 & 14).
Comment from Hotel Management
26-Sep-2017 by MVose, General Manager, Hotel Management
Thank you for your awesome review! It always delights us when we hear how much our guests enjoy themselves while staying with us. We certainly do appreciate your repeat business and we look forward to seeing you again real soon! Warm regards!
3 out of 5
by A verified traveller from FL

Great pool- rooms need cleaning

Posted 02-Sep-2017
Room was really dirty. Switched to another room...a little better. Pool is by far the best in KW.
Comment from Hotel Management
03-Sep-2017 by MVose, General Manager, Hotel Management
Thank you for your review! I would like to express my sincerest apologies for the condition in which you found your room. Rest assured that I will be speaking with our housekeeping staff to ensure that all guest rooms are being maintained to our high standard. I am very happy you enjoyed the pool! It is what keeps our guests coming back time and time again! Again, thank you for your feedback and know that we certainly do appreciate your business! We look forward to seeing you again real soon! Warm regards!
4 out of 5
Recommended
for Everyone
by A verified traveller from NEW YORK

AWAY FROM THE CROWDS

Posted 31-Aug-2017 on Orbitz
Pros: AWAY FROM THE CROWDS/ VERY CONVIENT SHUTTLE TO AND FROM THE CENTER OF TOWN/GREAT POOL
Location: 15 MINUTES FROM THE CENTER OF TOWN...LOTS TO SEE AND DO IN KEY WEST
OLD STYLE SETTING BUT PLEASING. EASY CHECK IN, FREE UPGRADE/GREAT POOL..FREE PARKING..FREE SHUTTLE TO AND FROM THE CENTER OF TOWN...FRIENDLY STAFF
Comment from Hotel Management
03-Sep-2017 by MVose, General Manager, Hotel Management
Thank you for the great review! I was delighted to read that you were able to thoroughly enjoy yourself at our hotel! We appreciate your business and look forward to a return visit soon! Warm regards!
2 out of 5
by A verified traveller from Texas

Nice hotel, but issues.

Posted 30-Aug-2017
Room size was good. Beds comfortable, but pillows a little hard. Biggest issue was the filthy carpet. Looked OK, but socks and bare feet were bad when you walked across.
Comment from Hotel Management
01-Sep-2017 by MVose, General Manager, Hotel Management
Thank you for your review! I was very embarrassed when I read your comments regarding the cleanliness of the carpet in your room. Rest assured that I have spoken with our executive housekeeper and I am confident she will take the necessary action to remedy this issue. I truly do appreciate your feedback and we greatly value your business. Warm regards!
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Nice hotel close to the beach with great swimming

Posted 30-Aug-2017
Very professional staff very helpful I really enjoy my time
Comment from Hotel Management
01-Sep-2017 by MVose, General Manager, Hotel Management
Thank you for the great review! We are delighted that you had a good time at our hotel! I have shared your comments with the staff as its always nice to be recognized for ones efforts! Thank you for your business and we hope to see you back again real soon! Warm regards!