Ratings based on 4,335 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Washington DC suburbs

Poorly maintained

Posted 22-Feb-2017
Room was clean but sink hot water faucet only dribbled. TV didnt work well no FNC but had CNN & MSNBC. Room smelled musty no refrigerator, wi fi very intermittent. Bed uncomfortable with the worst pillows ever
4out of 5
Recommended
for Everyone
by A verified traveller from Detroit, MI

Decent Place for the Price

Posted 20-Feb-2017
Pros: Pool, price
Cons: Clean the bathrooms better and get better bedding and towels
Location: 8 min drive to downtown, close to the water, bikes were available for rent...
Not the cleanest room or bathroom, the bed was stiff and the sheets and towels were super scratchy and rough, staff is very friendly, the pool is awesome, easy parking, located off the highway across from the water, is not located on the water.
5out of 5
Recommended
for Couples
by A verified traveller from florida

Great hotel

Posted 18-Feb-2017
Pros: Rooms large clean
Cons: Happy the way it is
Location: Short cab ride downtown
Great hotel, great pool area, rooms wonderful and close to downtown.
3out of 5
by A verified traveller from Bend, Oregon

Nice hotel, but too far from everything....

Posted 18-Feb-2017
The room was nice and the pool area was beautiful. Unfortunately it was too far away from all of the activities and points of interest in Key West. Also the staff was unfriendly and not very knowledgeable about the area.
3out of 5
Recommended
for Everyone
by A verified traveller from ontario, canada

Expedia

Posted 17-Feb-2017
The problem was both Expedia & the motel, we feel the motel doesn't like dealing with Expedia as we were booked pool view & they gave us 1 room by laundry the other by back parking lot by big 8x8 hole. Problem was resolved after 1 1/2 hours on phone using up all my US data, thus made us late for our dinner cruise which we lost our $ on, then the topper Expedia told us it was in walking distance to Old Town, well it 2.5 miles. Totally disappointed. Lesson learned.
4out of 5
Recommended
for Everyone
by A verified traveller from chicago

Nice hotel great pool

Posted 17-Feb-2017
We only stayed one night but would definitely stay here again. Nice clean room big bathroom comfy bed. We got a great last minute deal too! Not a downtown location but we had a car so not a problem at all. $38 resort fee at checkout was disappointing though.
3out of 5
by A verified traveller from wi

Not close to old town

Posted 17-Feb-2017
Housekeeping staff needed help. No soap or toilet paper in the room, I had to go to the front desk for supplies. If you don't mind roosters crowing all night it's okay for the price.
3out of 5
by A verified traveller

Beautiful pool, room and breakfast lack

Posted 16-Feb-2017
Toilet did not function well at all even after maintenance worked on it. Tv tricky to operate and no instructions. Pool area best feature of hotel. Breakfast not included and choices lacking.
5out of 5
Recommended
for Everyone
by A verified traveller

Keys West quick trip

Posted 15-Feb-2017
Pros: Less noisy than downtown and lots of parking spaces
Quick visit to Key West. Great place to crash with happy hour poolside.
3out of 5
by A verified traveller from P

The staff was excellent and the room was clean

Posted 15-Feb-2017
The air conditioning unit was nosy very close to the first bed and air quality was not clean due to the air unit. The door was malfunctioning and did not close properly.