Double Booked Room, Mildew and Noise
We were initially assigned a room that was already assigned to another family. We used our keycard and walked in on their stuff. Horrible example of security and a big waste of our time! The second room they gave us had an air conditioner that made so much noise it sounded like we were on an airplane. After wasting another 45 minutes going back to the lobby and waiting, they reassigned us to a quiet room that had mildew issues and a malfunctioning air conditioner. They did fix the air but we were stuck with the smell, as they had no other rooms available and they couldn't get rid of the smell. By this time, it was already too late to use the pool, which was very disappointing to our kids.The next morning, we spoke to the manager about the issues and she didn't seem too concerned. They only rebated our resort fee (since we couldn't use the facilities in the evening at all). We would never stay at this property again and will not recommend it. I've never complained about a room before but this was just ridiculous.