Ratings based on 349 Verified Reviews

2.8 out of 5
54% of guests recommend
3.1 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveller from NY

It was a nice hotel near to the plaza and The duom

Posted 22-Mar-2017 on Orbitz
Pros: The person a the front desk was really friendly and help you out with any problem you have.
Location: The plaza, restaurant, shops and bars were nearby I really love it
I love the room it was nice and clean my view from the windows was perfect I could see the balcony and the street I love it.
1 out of 5
by A verified traveller from Perth, Australia


Posted 12-Jan-2017
Old and tired, cold and drafty, very cramped bathroom. Trickle of hot water coming out of the shower. Doing renovations........ Not soon enough for us tho' Cold buns cup of coffee and few biscuits is what you get for brekky On the plus side staff were friendly and linen was clean. Great location close to the Duomo.
4 out of 5
by Jacqui

Best possible location

Posted 03-Jan-2017 on Hotels
This is a perfect location.
1 out of 5
by A verified traveller

Disgusting, smells, not clean

Posted 30-Nov-2016 on Hotels
I've traveled to Europe many, many times and stayed in over 50 hotels. This hotel by far is the worse one I've ever stayed at. Their advertisement is extremely misleading from, breakfast (which was only hard small rolls, butter and jam), to extremely foul smelling hallways and furniture, to a bathroom which was filthy and required the ability to be a contortionist just to sit on the toilet, just to name a few items. In addition, they demand you pay an additional fee, per person, per night, above and beyond what you pay at hotel.com.
2 out of 5
by A verified traveller

Bottom of the list hotel but centrally located.

Posted 05-Oct-2016 on Hotels
The hotel is centrally located for very expensive shopping and many of the local tourist sites. However the hotel is in desperate need of updating. Not nearly worth the $100/night I paid.
1 out of 5
by A verified traveller from Tampa, FL

Absolute worst in our 20 day journey.

Posted 27-Sep-2016
Pros: cheap beer
Cons: Really needs wrecking ball, then rebuild
Location: Fair location, everything in walking distance.
NO TV (even in lounge), no AC, no box spring, noisy, NO WI-FI anywhere except 1st floor lounge, breakfast is 2 hard rolls, jam/butter, imitation awful juice, poor machine coffee. Room has no soap, no shampoo, no blanket, bed is just hard mattress on wood slats. Last wall paint min 20 years ago, including last damaged wall repairs. Lobby desk worn to zero finish. Only 1 good comment: Canned beer 2.5 euro at front desk. You need a few to get to sleep on the rock. Can't lock windows, too old. DO NOT STAY HERE!!!! PAY MORE
5 out of 5
by Octavio from Calexico

First time in Florence

Posted 30-Jul-2016 on Hotels
Excellent hotel right in the middle of all the tourist attractions, with private bathroom, lift, clean rooms and helpful staff.
2 out of 5
by A verified traveller

You get what you pay for

Posted 14-Jul-2016
Pros: The rooftop terrace is quite nice, but there was no room to sit so we did not get to use it.
Cons: Put a shower curtain in the washroom.
Good location... but no A/C and the single fan provided in the room does little to ease the heat. There is no shower curtain in the washroom so water gets everywhere and with no fan, it's a humid mess.
2 out of 5
by A verified traveller from New Hope, Pa.

Wouldn't return.

Posted 26-May-2016
Cons: Paint job. More than a curtain in the shower, water was all over the floor.
Location: Location was good but it was very loud at night.
Out of 4 people at the front desk when we arrived only one person acknowledged us. Breakfast was a basket of rolls. They only had wifi on one floor. The building itself needed work.
5 out of 5
for Everyone
by A verified traveller

Excellent location.

Posted 16-May-2016
Pros: See above
Cons: Better reading lights.
Location: Everything is within walking distance.
I have stayed at this hotel at least a dozen times and I could not be happier. The location is perfect and the views from the roof garden are incredible. The rooms are small but very clean with comfortable beds. The staff is amazingly friendly.l