Ratings based on 482 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
for Everyone
by A verified traveller from Camillus NY

Great experience

Posted 05-Jan-2017
Best location--central to everything and the owners are so nice and accommodating! Thank you for a wonderful stay!
4out of 5
for Everyone
by A verified traveller from Montpelier, Etats-Unis d'Amérique

Great location, quiet street close to everything.

Posted 17-Nov-2016
Pros: Character, staff, room, location - all great.
Location: Duomo, Baptistry, shops, restaurants - just about everything!
This was a great place to stay and the staff was fantastic. Lovely little family owned hotel on a quiet street but close to everything - restaurants, shops, sites, etc. I will definitely be staying here again.
4out of 5
for Everyone
by A verified traveller from 日本 神奈川


Posted 04-Nov-2016
Pros: 外出するときに、フロントの前を必ず通る間取りになっているのですが、必ず挨拶をしてくれます。こちらも毎回挨拶をしていたので、大分イタリア語でのあいさつが身についた(?)ような気がするくらいです。ほんとに小さなホテルなので、出入りする人は必ず確認していたので、防犯の面でもとても安心感がありました。また、ドオモのすぐ近くなので、観光にもとても便利でした!朝食は取りませんでしたが、ドオモのまわりにいくつもバールがあるので、全く困りませんでした。
Cons: お部屋はレトロでかわいらしく、清潔ですが、ちょっと狭いので、今回のような一人旅では全く問題ないのですが、2人では狭いと思います。でも私が泊まったのは一番狭い部屋なので、ほかの部屋は広いかもしれません。 シャワールームは狭めで、バスタブはありません。
Location: ドオモのすぐ近くで、ロケーションは最高です!
5out of 5
by A verified traveller

Posted 19-Oct-2016 on Hotels
Great stay. Very helpful business owners
1out of 5
by A verified traveller from Seattle

Aggressive, Inappropriate Staff and a Loud Room

Posted 17-Oct-2016
Pros: Location was central and the room was clean.
Cons: The staff needs to be trained on how to treat customers, the first floor room should not be a guest room, and the "free Wifi" should work.
Location: Walking distance to everything!
Walking into the hotel, I greeted the older gentleman working behind the desk and he tersely responded, "telling me you have a reservation doesn't mean anything unless you give me your last name!" I then endured fifteen demeaning minutes completing the check-in with him. The next morning, I responded to Expedia's questionnaire about my check-in, and received a hostile email from the hotel that essentially said I was lying and that I should be lucky to have such a nice room.Then, the next morning, a woman who worked there as well (who had been friendly), called me over and started yelling about my review. She started with: “how can you walk by me every time and smile and say hello and then write this review?!” I eventually reasoned with her that my review was not an attack on her, but was a sharing of my opinions. It took 30 minutes, going point by point over my review, for her to actually concede that my comments were honest and real issues. Also, our room, on the first floor, was wedged between the dining room, front desk, and an alley. I asked for a different room and we were told the only noise we would hear was church bells. We heard voices all night from the front desk, trash bins in the alley being emptied between 1 AM and 3 AM, and around 5 AM clattering from the dining room. Even earplugs didn't drown out these noises. No amenities, and the Wifi, when it does work, logs you off every three minutes.
4out of 5
by A verified traveller

charming old city location

Posted 14-Oct-2016
the only negative thing I can say is the street noise at night. we are older so don't sleep as well as younger people. noise very noticeable
4out of 5
for Everyone
by A verified traveller from Virginia Beach, VA

Perfect location

Posted 27-Sep-2016
Great hotel near Duomo, restaurants & shopping. Very accommodating staff
4out of 5
by A verified traveller

Hotel limpo com boa localização.

Posted 20-Sep-2016 on Hotels
Foi razoável. A Sra Inês, um pouco exaltada, porém o atendimento na recepção foi agradável.o café da manhã é péssimo. Melhor tomar café na rua. A localização é excelente.
5out of 5
for Everyone
by A verified traveller from Fort Lauderdale, FL

Perfect location with wonderful people.

Posted 17-Sep-2016
Our experience was wonderful. Great staff that was always willing to help with all our needs.
3out of 5
by A verified traveller from Santos, SP, Brasil

Muito bom, exceto café e banheiro

Posted 16-Sep-2016 on Hotels
O hotel é muito bom, bem localizado com muitas opções de ótimos restaurantes e pizzarias ao redor. O Sr da recepção também foi bem prestativo na terça de um tour. O quarto é grande, tem ar condicionado central, guarda roupas e TV. Já o banheiro não é nada prático, não tendo muitos lugares para pendurar roupas e toalhas usadas. Mas o maior desafio mesmo está no espaço para tomar banho. Desafio quem conseguir lavar o sovaco e os pés sem bater no vidro. O café da manhã custa 9€/pessoa. Nos primeiros dias tomamos na rua por menos da metade do preço. No último dia resolvemos experimentar. Comparando aos dois hotéis anteriores que ficamos na Europa com café incluído, esse que era pago foi o que deixou mais a desejar. Apesar dos últimos pontos, é um ótimo hotel, profissional, com bom serviço e WiFi incluído(o que facilita muitas outras coisas).