Aggressive, Inappropriate Staff and a Loud Room
Walking into the hotel, I greeted the older gentleman working behind the desk and he tersely responded, "telling me you have a reservation doesn't mean anything unless you give me your last name!" I then endured fifteen demeaning minutes completing the check-in with him.
The next morning, I responded to Expedia's questionnaire about my check-in, and received a hostile email from the hotel that essentially said I was lying and that I should be lucky to have such a nice room.Then, the next morning, a woman who worked there as well (who had been friendly), called me over and started yelling about my review. She started with: “how can you walk by me every time and smile and say hello and then write this review?!” I eventually reasoned with her that my review was not an attack on her, but was a sharing of my opinions. It took 30 minutes, going point by point over my review, for her to actually concede that my comments were honest and real issues.
Also, our room, on the first floor, was wedged between the dining room, front desk, and an alley. I asked for a different room and we were told the only noise we would hear was church bells. We heard voices all night from the front desk, trash bins in the alley being emptied between 1 AM and 3 AM, and around 5 AM clattering from the dining room. Even earplugs didn't drown out these noises.
No amenities, and the Wifi, when it does work, logs you off every three minutes.