Ratings based on 474 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Montpelier, Etats-Unis d'Amérique

Great location, quiet street close to everything.

Posted 17-Nov-2016
Pros: Character, staff, room, location - all great.
Location: Duomo, Baptistry, shops, restaurants - just about everything!
This was a great place to stay and the staff was fantastic. Lovely little family owned hotel on a quiet street but close to everything - restaurants, shops, sites, etc. I will definitely be staying here again.
4out of 5
by A verified traveller from 日本 神奈川

家族経営で安心できるホテル

Posted 04-Nov-2016
Pros: 外出するときに、フロントの前を必ず通る間取りになっているのですが、必ず挨拶をしてくれます。こちらも毎回挨拶をしていたので、大分イタリア語でのあいさつが身についた(?)ような気がするくらいです。ほんとに小さなホテルなので、出入りする人は必ず確認していたので、防犯の面でもとても安心感がありました。また、ドオモのすぐ近くなので、観光にもとても便利でした!朝食は取りませんでしたが、ドオモのまわりにいくつもバールがあるので、全く困りませんでした。
Cons: お部屋はレトロでかわいらしく、清潔ですが、ちょっと狭いので、今回のような一人旅では全く問題ないのですが、2人では狭いと思います。でも私が泊まったのは一番狭い部屋なので、ほかの部屋は広いかもしれません。 シャワールームは狭めで、バスタブはありません。
Location: ドオモのすぐ近くで、ロケーションは最高です!
1out of 5
by A verified traveller from Seattle

Aggressive, Inappropriate Staff and a Loud Room

Posted 17-Oct-2016
Pros: Location was central and the room was clean.
Cons: The staff needs to be trained on how to treat customers, the first floor room should not be a guest room, and the "free Wifi" should work.
Location: Walking distance to everything!
Walking into the hotel, I greeted the older gentleman working behind the desk and he tersely responded, "telling me you have a reservation doesn't mean anything unless you give me your last name!" I then endured fifteen demeaning minutes completing the check-in with him. The next morning, I responded to Expedia's questionnaire about my check-in, and received a hostile email from the hotel that essentially said I was lying and that I should be lucky to have such a nice room.Then, the next morning, a woman who worked there as well (who had been friendly), called me over and started yelling about my review. She started with: “how can you walk by me every time and smile and say hello and then write this review?!” I eventually reasoned with her that my review was not an attack on her, but was a sharing of my opinions. It took 30 minutes, going point by point over my review, for her to actually concede that my comments were honest and real issues. Also, our room, on the first floor, was wedged between the dining room, front desk, and an alley. I asked for a different room and we were told the only noise we would hear was church bells. We heard voices all night from the front desk, trash bins in the alley being emptied between 1 AM and 3 AM, and around 5 AM clattering from the dining room. Even earplugs didn't drown out these noises. No amenities, and the Wifi, when it does work, logs you off every three minutes.
4out of 5
by A verified traveller

charming old city location

Posted 14-Oct-2016
the only negative thing I can say is the street noise at night. we are older so don't sleep as well as younger people. noise very noticeable
4out of 5
by A verified traveller from Virginia Beach, VA

Perfect location

Posted 27-Sep-2016
Great hotel near Duomo, restaurants & shopping. Very accommodating staff
5out of 5
by A verified traveller from Fort Lauderdale, FL

Perfect location with wonderful people.

Posted 17-Sep-2016
Our experience was wonderful. Great staff that was always willing to help with all our needs.
4out of 5
by A verified traveller

Posted 15-Sep-2016
Hotel céntrico muy bien ubicado. Todo correcto y muy recomendable.
5out of 5
by A verified traveller from 水戸市

ドゥオモまで30秒。ウフィツィ美術館まで徒歩3分。

Posted 12-Sep-2016
Pros: とにかく街の中心にあること。 無料Wi-Fiが利用できること。
Cons: 冷蔵庫はあったほうがいいです。
Location: 夜も安心して歩けるし、とてもいいところでした。
予約の関係でドゥオモのクーボラに上り、その直後にジョットに上りました。 計算すると41階建てのビルに上ったことになります。 そんなときも、クーボラから降りて、ホテルの部屋で5分休憩し、ジョットに行く、という離れ業が可能です。 また、アカデミア美術館や、ウフィツィ美術館、ポンテ・ヴェッキオは徒歩10分圏内。 さらに、市場も10分くらいで行けますので、昼食や夕食、水の買い出しに便利です
5out of 5
by A verified traveller

This traveller left a rating score only Posted 10-Sep-2016 on Hotels
5out of 5
by A verified traveller from uk

Excellent hotel centrally located.

Posted 10-Sep-2016
Staff were amazing especially Sonia and Landy. The Hotel is in an excellent location and spotlessly clean. I would definitely stay there again. I felt safe and it was in the heart of the Duomo area which in my opinion was the best area to be based with all its shops, bars and restaurants.