Ratings based on 491 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Camillus NY

Great experience

Posted 05-Jan-2017
Best location--central to everything and the owners are so nice and accommodating! Thank you for a wonderful stay!
4out of 5
Recommended
for Everyone
by A verified traveller from Montpelier, Etats-Unis d'Amérique

Great location, quiet street close to everything.

Posted 17-Nov-2016
Pros: Character, staff, room, location - all great.
Location: Duomo, Baptistry, shops, restaurants - just about everything!
This was a great place to stay and the staff was fantastic. Lovely little family owned hotel on a quiet street but close to everything - restaurants, shops, sites, etc. I will definitely be staying here again.
5out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 15-Nov-2016 on Orbitz
Pros: We really enjoyed our stay here. Great location, friendly staff.
Cons: There was nothing that we did not like about this hotel.
5out of 5
by A verified traveller

Posted 19-Oct-2016 on Hotels
Great stay. Very helpful business owners
1out of 5
by A verified traveller from Seattle

Aggressive, Inappropriate Staff and a Loud Room

Posted 17-Oct-2016
Pros: Location was central and the room was clean.
Cons: The staff needs to be trained on how to treat customers, the first floor room should not be a guest room, and the "free Wifi" should work.
Location: Walking distance to everything!
Walking into the hotel, I greeted the older gentleman working behind the desk and he tersely responded, "telling me you have a reservation doesn't mean anything unless you give me your last name!" I then endured fifteen demeaning minutes completing the check-in with him. The next morning, I responded to Expedia's questionnaire about my check-in, and received a hostile email from the hotel that essentially said I was lying and that I should be lucky to have such a nice room.Then, the next morning, a woman who worked there as well (who had been friendly), called me over and started yelling about my review. She started with: “how can you walk by me every time and smile and say hello and then write this review?!” I eventually reasoned with her that my review was not an attack on her, but was a sharing of my opinions. It took 30 minutes, going point by point over my review, for her to actually concede that my comments were honest and real issues. Also, our room, on the first floor, was wedged between the dining room, front desk, and an alley. I asked for a different room and we were told the only noise we would hear was church bells. We heard voices all night from the front desk, trash bins in the alley being emptied between 1 AM and 3 AM, and around 5 AM clattering from the dining room. Even earplugs didn't drown out these noises. No amenities, and the Wifi, when it does work, logs you off every three minutes.
4out of 5
by A verified traveller

charming old city location

Posted 14-Oct-2016
the only negative thing I can say is the street noise at night. we are older so don't sleep as well as younger people. noise very noticeable
4out of 5
Recommended
for Everyone
by A verified traveller from Virginia Beach, VA

Perfect location

Posted 27-Sep-2016
Great hotel near Duomo, restaurants & shopping. Very accommodating staff
5out of 5
Recommended
for Everyone
by A verified traveller from Fort Lauderdale, FL

Perfect location with wonderful people.

Posted 17-Sep-2016
Our experience was wonderful. Great staff that was always willing to help with all our needs.
4out of 5
by A verified traveller

Great location but a little tired.

Posted 15-Sep-2016 on Hotels
Hotel is in an ideal location to explore Firenze. However, room was a little dated and on the small side. For example; Wardrobe was too narrow for hangers to sit correctly. Bathroom gave space to toilet and bidet, but the shower was tiny. Anyone slightly on the larger size would struggle to even get through the doors. Air conditioning unit dated and rumbled like a 747 throughout the night.
5out of 5
Recommended
for Everyone
by A verified traveller from uk

Excellent hotel centrally located.

Posted 10-Sep-2016
Staff were amazing especially Sonia and Landy. The Hotel is in an excellent location and spotlessly clean. I would definitely stay there again. I felt safe and it was in the heart of the Duomo area which in my opinion was the best area to be based with all its shops, bars and restaurants.