Ratings based on 466 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from Seattle

Aggressive, Inappropriate Staff and a Loud Room

Posted 17-Oct-2016
Pros: Location was central and the room was clean.
Cons: The staff needs to be trained on how to treat customers, the first floor room should not be a guest room, and the "free Wifi" should work.
Location: Walking distance to everything!
Walking into the hotel, I greeted the older gentleman working behind the desk and he tersely responded, "telling me you have a reservation doesn't mean anything unless you give me your last name!" I then endured fifteen demeaning minutes completing the check-in with him. The next morning, I responded to Expedia's questionnaire about my check-in, and received a hostile email from the hotel that essentially said I was lying and that I should be lucky to have such a nice room.Then, the next morning, a woman who worked there as well (who had been friendly), called me over and started yelling about my review. She started with: “how can you walk by me every time and smile and say hello and then write this review?!” I eventually reasoned with her that my review was not an attack on her, but was a sharing of my opinions. It took 30 minutes, going point by point over my review, for her to actually concede that my comments were honest and real issues. Also, our room, on the first floor, was wedged between the dining room, front desk, and an alley. I asked for a different room and we were told the only noise we would hear was church bells. We heard voices all night from the front desk, trash bins in the alley being emptied between 1 AM and 3 AM, and around 5 AM clattering from the dining room. Even earplugs didn't drown out these noises. No amenities, and the Wifi, when it does work, logs you off every three minutes.
4out of 5
by A verified traveller

charming old city location

Posted 14-Oct-2016
the only negative thing I can say is the street noise at night. we are older so don't sleep as well as younger people. noise very noticeable
4out of 5
by A verified traveller from Virginia Beach, VA

Perfect location

Posted 27-Sep-2016
Great hotel near Duomo, restaurants & shopping. Very accommodating staff
5out of 5
by A verified traveller from Fort Lauderdale, FL

Perfect location with wonderful people.

Posted 17-Sep-2016
Our experience was wonderful. Great staff that was always willing to help with all our needs.
4out of 5
by A verified traveller

Posted 15-Sep-2016
Hotel céntrico muy bien ubicado. Todo correcto y muy recomendable.
5out of 5
by A verified traveller from 水戸市


Posted 12-Sep-2016
Pros: とにかく街の中心にあること。 無料Wi-Fiが利用できること。
Cons: 冷蔵庫はあったほうがいいです。
Location: 夜も安心して歩けるし、とてもいいところでした。
予約の関係でドゥオモのクーボラに上り、その直後にジョットに上りました。 計算すると41階建てのビルに上ったことになります。 そんなときも、クーボラから降りて、ホテルの部屋で5分休憩し、ジョットに行く、という離れ業が可能です。 また、アカデミア美術館や、ウフィツィ美術館、ポンテ・ヴェッキオは徒歩10分圏内。 さらに、市場も10分くらいで行けますので、昼食や夕食、水の買い出しに便利です
5out of 5
by A verified traveller from uk

Excellent hotel centrally located.

Posted 10-Sep-2016
Staff were amazing especially Sonia and Landy. The Hotel is in an excellent location and spotlessly clean. I would definitely stay there again. I felt safe and it was in the heart of the Duomo area which in my opinion was the best area to be based with all its shops, bars and restaurants.
5out of 5
by A verified traveller from Montreal, Canada

Perfect location in Florence!

Posted 04-Sep-2016
I stayed 2 weeks in the Benivieni, in August 2016. It was a delightful experience and I can only say positive things about my stay there. The location is incredible....literally a few minutes walk from the magnificent Piazza Del Duomo, the Piazza Della Signoria, the Piazza Della Republica, Academia, all the major churches and museums. There are also many nearby shops for groceries, supplies, banks and cash machines, and of course any number of restaurants and cafes for all budgets. The hotel is exceptionally quiet, clean, beautifully and tastefully decorated (warm colours, pietra serena stairs, beautiful wood furniture, paintings and prints on the walls) and has everything one could possibly need, including reliable wifi in the room, a lift, and an excellent same-day laundry service. My room, a single, was on the second floor and faced the back. Extremely quiet and relaxing,impeccably cleaned each morning. Very good shower and bath facilities. The staff was very warm, welcoming and friendly, and my return taxi to the airport was booked without any problem. The price was very reasonable for the quality of this charming hotel. I most certainly will return, and I recommend the Benivieni without hesitation!
4out of 5
by A verified traveller

Posted 24-Aug-2016
Excelente ubicación. El personal muy amable. Habitaciones cómodas.
3out of 5
by A verified traveller from Mexico, D.F.

Les pongo 7

Posted 21-Aug-2016
Un hotel muy bien ubicado, con instalaciones bien para ser viejo. Esta a una cuadra del Duomo, eso ayuda mucho, el personal y / o encargados corteses, pero no son de las personas que estén dispuestos ayudarte, te dan información pero parece que siempre te regañan y al cobrarte los impuestos, no aceptan tarjeta, todo lo quieren en efectivo y de una forma grosera...