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Overall score and ratings

3.8

Good

Rating 5 - Excellent. 27 out of 105 reviews
5 - Excellent 26%
Rating 4 - Good. 44 out of 105 reviews
4 - Good 42%
Rating 3 - Okay. 23 out of 105 reviews
3 - Okay 22%
Rating 2 - Poor. 10 out of 105 reviews
2 - Poor 10%
Rating 1 - Terrible. 1 out of 105 reviews
1 - Terrible 1%

3.8/5

Cleanliness

4.0/5

Staff & service

3.4/5

Amenities

3.4/5

Property conditions & facilities

3/5 Okay

Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
The staff are very friendly and happy to help, nothing was too much trouble.
Stayed 1 night in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Stayed 2 nights in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

3/5 Okay

Liked: Room comfort
Disliked: Cleanliness, staff & service
Wishing you luck Royal Oak
We arrived "exceited" and found our booking had not been anticipated! We were told after a kerfuffle by Pam our booking was in her "Spam folder" and could we wait because she needed to check the room we booked was clean! She then followed this by stating in a welcoming way " I was bragging I would not have to make breakfast tommorrow " We were then upgraded purely because I think it was the easiest to get ready quickly, with crumpled linen and such a large dose airfreshener it nearly knocked me over! We were asked, as I spluttered if we wanted to view the room we had booked; I dont know why. The room was "tired" and the handy shelf next to the bed had rather a sharp corner which I kept bumping into. The beds were extremely comfy; I have to spin a positive, I did sleep well. Tv control worked completely wrong so wven hubby was exasperated and thd promised wifi did not work upstairs in the rooms Breakfast first day brilliant...waiting for breakfast to be cooked on the following 2 occassions for 45 minutes, eggs overcooked on both occassions! Dirty tables on arrival for breakfast all 3 mornings, we sat to the side whilst they were cleaned with lacklustre and we were seated the rather ineffective cleaning style leaving the mats stuck to tables, really didnt feel clean. I acknowledge they new to B&B and I do wish them all the best ... no thanks for us, we absolutely would not recommend as it stands presently... to quote Pam... "we will get there". Stear clear until it does.
Stayed 3 nights in Jul 2020