4/10 Poor
Ethel
Travelled with pets, Travelled with partner
3 Oct 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, the only sign on the door was in Flemish. After using google translate, we tried all 3 bells as instructed but got no answer. We had to look up on Expedia to find the telephone number. The owner answered, and said a neighbour would be along shortly to let us in. He hung up on me whilst i was asking about the promised parking. The neighbour was pleasant but spoke only Flemish- i speak English, French, German, italian and Danish- so communication was hard. I had chosen this b&b partly because it claimed to have free parking, as my husband is disabled. It does not have any parking of its own. There is free on-street parking if you can find it: it took us 50 minutes of driving around to find a space, and then walking back with my disabled husband, for whom walking is painful.
The room was okay, but the bath mat was dirty. The bed was okay, and the shower was good.
I had booked for 2 adults but there was only one mug for coffee, one glass, one set of towels.
Instant wins: don't promise parking you don't have, please have signs in multiple languages on the door with clear instructions if no-one is on-site, please clean everything with which guests will have direct bodily contact, and please leave two glasses and cups etc when the booking is for two people.
Thank you.
Ethel
Stayed 1 night in Oct 2023