Ratings based on 960 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia-verified reviews
1 out of 5
by a verified traveller from England

Very Disappointing!

Posted 12-Jun-2018
Our expectations were not met. The location, car parking and quietness was fine however, this was all I could recommend about this Hilton Hotel The front desk staff were not welcoming and it took 10 minutes to check in with only 2 people in front of us. The rooms were dated, dirty and small. The bathroom was dated, clean but you could only get 1 person in at a time. There was only internet available in the main building. Our room was located in a different building which had no staff manning the reception desk and we were not asked if we needed any help carrying luggage to it. The 2 single beds were exactly that, small singles that felt as hard as a board which the next day I could hardly move and still 4 days later taking pain killers. The view was of the buildings opposite which are beautiful, however the windows were filthy and on the cill was an old electric box with no wires attached, with pigeon muck all over it. We skipped breakfast the next morning as could not face it and the check out was just the same as the check in. No thank you, or welcomes, or how was your stay. Quite honestly I could have spent my £175 on staying at a hostel for 4 nights and got a better service.
3 out of 5
by a verified traveller

Posted 05-Jun-2018
The hotel does NOT have parking as advertised and the nearest car park is a 15 minute walk! Do not have a room that overlooks the road. Staff were friendly. Room was small and noisy outside.
2 out of 5
by a verified traveller

This traveller left a rating score only Posted 21-May-2018
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 20-May-2018
Fab stay , lovely well mannered staff, nothing is too much trouble.
2 out of 5
by a verified traveller

Posted 18-May-2018
The room was really for a single person ss was the BED!!!
4 out of 5
Recommended
for Everyone
by a verified traveller from Bedford

Expedia

Posted 24-Apr-2018
The hotel was clean and tidy and staff very welcoming. The only problem we had, we booked the room through Expedia and it said park view and the room did not have park views and when speaking to the staff was informed that very few rooms do and you are lucky to get one, the staff on that day went the extra mile and upgraded us free of charge and also found us a room with some view of the garden
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 18-Apr-2018
Nice hotel great location, very friendly staff, breakfast was lovely. I was there for a work conference which was in a great room air conditioning good lunch
5 out of 5
Recommended
for Everyone
by a verified traveller from Somerset

Decent hotel in convenient position for the city

Posted 08-Apr-2018
Pros: The staff. Location is excellent for city attractions and especially for Murrayfield stadium The rooms were unremarkable but clean and affordable.
Cons: Slightly tired carpets in corridors, otherwise all good.
Location: All city attractions such as galleries/museums/castle/botanical gardens are within ~20 min walk.
Extremely friendly hotel staff, a pleasure to chat to and totally helpful in all respects from the moment we walked through the door. Public transport is superb (compared to where we live!), regular buses, black cab not expensive. Weather was typical UK (rain/snow/sun). Absolutely loved Edinburgh, will be back. National gallery is amazing, museums aplenty (you could spend a week in the national museum), architecture impressive, everyone friendly.
1 out of 5
by a verified traveller from london

Terrible hotel

Posted 07-Apr-2018
We took the compact room and didn’t realise until later but it was very very tiny. The flush wasn’t working , the bath tube had a spider and there was NO ventilation ! It is not suitable for two people. Even the staff was condescending !
2 out of 5
by a verified traveller from london

Worn out hotel, really bad beds. Not Hilton worthy

Posted 07-Apr-2018
Avoid if you’d like a comfortable hotel with decent facilities. There are rooms that shouldn’t even be given away for free, notwithstanding staff is everything but friendly