Ratings based on 909 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel near city centre

Posted 07-Jan-2018
Pros: Please see above
Cons: Please see above
Location: The hotel was near the city centre, with easy reach of the Castle and HMY Britannia.
Hotel was very nice but I did not realise that a 'Double Compact Room' was small, where the bed was against the wall, so who ever slept there had to climb over the person on the outside, but apart from that my stay over the New Year was very good.
2 out of 5
by A verified traveller

Stay for Hogmanay

Posted 06-Jan-2018
Pros: Reception staff very friendly
Cons: Hotel prices - poor value
Location: Location was good - easy walk to Princess Street, 30 minute walk to Art Museum
Hotel has no parking - discount was given for a car park 15 minutes walk away, but parking was still £14/day. Hotel looked and felt like a converted house. However reception staff were excellent - very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and central for shopping

Posted 04-Jan-2018
I can not fault anything about any staff member or cleanliness of the hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Jan-2018
Good overall experience however the room was very cramped, probably the smallest room I've ever booked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Chosen for location

Posted 26-Dec-2017
Staff very good, location good, however quite a lot of noise at night from guests even on non party nights
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Dec-2017
Pros: Its location
Cons: TV Service, get more channels
Location: Walking distance to old town and ample eating outlets all the way along Prince street
Hotel was comfortable, spacious room. Walking distance to town centre
4 out of 5
by A verified traveller

Posted 19-Dec-2017
I think this hotel is good,but some service is normal
4 out of 5
Recommended
for Everyone
by A verified traveller from swadlincote england

Nice area

Posted 09-Dec-2017
Hotel staff brilliant hotel room nice and big lovely and warm nice big bathroom
2 out of 5
by A verified traveller

Birthday treat

Posted 03-Dec-2017
Arrived asked at reception if room ready it was , that's the best it got .... Reception staff had basic salutation .Room basic booked 10.01.17 . Bed against the wall telly not facing . Rang reception as no room wifi confusion on the room key info booklet .Chair in room In terrible condition the plastic peeling off not very hygienic . House keeping woke us early sat morning , later mid morning knock at the door lady in a suit standing there asked if room had been cleaned no introduction to who she was no good morning .. I said bed had been made but room not cleaned she left . Kept awake by other guests can only presume they were attending one of the functions being held at the hotel , doors slamming lots of loud behaviour this continuing until early hours only to then be woken by fire alarms 03.30 joined other guests in the foyer , went back to our room around 4.20 , no staff explained what had happened etc .We were woken early again by house keeping .... Breakfast had a good selection of food but very crammed in tables being cleaned next to us eating ,spray not controlled so unable to eat food.when we checked out again receptionist basis no have you had a pleasant stay ... Apologise for the distrition during the night , nothing very disappointing for a Hilton hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Nice hotel centrally located.

Posted 02-Dec-2017
Pros: Pleasant staff and a comprehensive breakfast is offered.
Cons: Rooms on the opposite site (across the road), whilst comfortable could do with a little makeover...in saying that my room was still clean and comforta
Location: Fantastic location for all sporting events held at Murrayfield and surrounding areas.
Lovely hotel which has a geat location even more so for location if attending any sporting event held at Murrayfield stadium.