Ratings based on 711 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Glasgow

Nice Hotel

Posted 07-Feb-2016
Pros: The cleanliness.
Cons: Maybe blackout blinds as well as curtains, particularly for the rooms facing the road.
Location: Close to Haymarket station.
My stay was pleasant and staff were very friendly. I was in the Townhouse across from the main Grosvenor. The only downside being that my room overlooked the front of the hotel and there was spotlight right outside my room. A bit of careful rejigging of the curtains meant I blocked out most of the light though. I have never experienced a cleaner room, though and this was most welcome. The shower room was especially clean and I commend the housekeeping staff most highly for that.
3 out of 5
Recommended
for Everyone
by A verified traveller

Well positioned for Edinburgh sights and night lif

Posted 27-Jan-2016
Pros: Position .
Hotel is fairly basic and could do with a bit of a makeover . Got a good deal on price but was disappointed that this did not include breakfast . Staff very conscientious and helpful .
4 out of 5
Recommended
for Everyone
by A verified traveller

comfortable stay with peaceful atmosphere

Posted 23-Jan-2016
Pros: hospitality
Cons: amenities
Location: good
very nice restaurant, bar, business places, away from town calm and comfortable stay
2 out of 5
by A verified traveller from Nassau Bahamas

Surprised this is a Hilton Brand

Posted 12-Jan-2016
Rooms need an upgrade, floors boards are noisy, bathroom was uncomfortably small, hotel look dated.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location for visiting Edinburgh.

Posted 04-Jan-2016
Pros: Close proximity to public transport links into city centre (tram, bus, train). Not ideal if you are travelling by car as there is no car park at hotel
Cons: Some updating of the sanitary ware but perfectly acceptable once you mastered the flushing system.
Location: In the West End of the city close to Haymarket. All the city`s attractions within easy reach.
Super. Discovered hairs in washbasin. Reported this at reception and offered two free breakfasts. Also had booked two twin beds and discovered it was one double. We were given an alternative room. Staff could not have been more helpful and obliging.
2 out of 5
by A verified traveller from london

Hotel a bit worn in need of some updating

Posted 01-Jan-2016
Stayed at the hotel for two nights as a single traveller Had read the reviews that were mixed proximity to the train station was the deciding factor. Had time to spend in doors as it rained during most of the 30 Dec 2015 Room has a lot of space but could do with few updates. Bedroom Curtains were dirty and looked as if they were in place for several years. They no longer looked white but grey with dirt. Hotel not up to a 5 star standard Bathroom shower curtains and bath mat also old dirty and gray needs replacing. Bathroom looked shabby with shuddy repair work . Not sure who is the hotel manager but he should check his rooms to ensure that his housekeeping and repair people do a good standard of work Breakfast had a good choice of fruits choice of eggs meats both hot and cold Restaurant manager tried to contain and manage the breakfast rush at 9:30. Appeared rushed but did a good job of trying to meet everyone's needs promptly Would I stay at the hotel again probably not for the price paid
5 out of 5
Recommended
for Everyone
by A verified traveller from Carlisle UK

Lovely weekend break.

Posted 22-Dec-2015
Pros: Convenience for haymarket station, walking distance to Princes Street.
Cons: Pillows were quite soft and more comfortable seating in the room would be good.
Location: Close to Haymarket, Gin distillery, walking/ tram ride into centre of Edinburgh.
The hotel was very convenient for Haymarket station. The room was spacious, quiet, the only thing missing was perhaps more comfortable seating. Staff were very helpful, friendly and pleasant. I left a pair of Xmas earrings and they are kindly forwarding them on to me! Breakfast was great, lots of choice. My husband had a lovely omelette prepared for him. We would definitely go back there.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel!

Posted 20-Dec-2015
Had a lovely anniversary with my girlfriend in Edinburgh, the Hilton was a great hotel to stay at! The room was clean and comfortable. We even got an early check in and the breakfast buffet provided well for gluten free diets. Would definitely go back!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel close to transport links and amenities.

Posted 16-Dec-2015
Pros: Reception areas was good, breakfast excellent and clean room.
Cons: Parking
Location: Lots of pubs, restaurants and great transport links.
No problems with any aspect of this hotel except parking. If you travel there by train, no issues but parking is a real problem. The nearest car park recommended is a 6 minute drive away. The on street parking is very busy and it's difficult to find a space at many times of the day.
3 out of 5
by A verified traveller

Posted 07-Dec-2015
Cons: See above
Arrived to check in at 1720 hrs and was informed that the room wasnt ready yet and was asked to wait. Really disappointing with their request as we had travelled for 6 hours and needed to get showered and changed as we had a surprise party to attend. Probably will try another hotel in the future.