Ratings based on 840 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
for Business Travellers
by A verified traveller from Akron, Ohio

Close to the Train station

Posted 04-May-2017
Pros: Friendly staff and old world building. The bar was nice to go to after a long day of touristy things before going to bed.
Cons: Keep the same hours for the breakfast buffet on the weekends as during the week so those leaving by plane can get some coffee. We did have some food.
Location: Location is close to the Haymarket train station.
This is an old building and the hot and cold water on the sink are separate. The shower mixes the water, but be careful. The staff is friendly and the breakfast buffet is worth $10 USD pp. It is very good and so is the staff. The train station is around the corner, so we went to Aberdeen 2 hours away for the day and went to Glasgow 45 minutes away for the day as well. The hop on hop off in Edinburgh is quite a walk away down Princes street to stop #2 at St. John's Cathedral. One might want to take a tram, a bus, or a cab to get there. The concierge got a cab for us on the day we were going on a tour that met us by Edinburgh Castle. The cab was gratis, but would have been about 4.50 GBP.
4 out of 5
for Everyone
by A verified traveller from Cornwall

Very helpful and friendly staff

Posted 25-Apr-2017
Very nice hotel my only complaint would be the hardness of the bed. However , some people may like a hard bed. Staff at the hotel were very friendly and helpful which made our stay really pleasant. Very central to most things and had a lovely breakfast each day.
2 out of 5
by A verified traveller from seattle,wa

An ok stay

Posted 19-Apr-2017
The floors were so squeaky in our room that it was impossible to take a step in any direction without the floor sounding like it was going to give out! The pillows were also uncomfortable. The location was a great choice for us not knowing where we were staying but I would of preferred something closer to old town for next time! The check in hostesses were so friendly and helpful and the continental breakfast was amazing and so was the wait staff there!
3 out of 5
for Everyone
by A verified traveller

Close to the town.

Posted 12-Apr-2017
I booked two rooms, but on arrival you had only reserved one room, had to wait wait few hours for the second room as the hotel staff had to contact you.
5 out of 5
for Everyone
by A verified traveller

ideal for exploring Edinburgh

Posted 08-Apr-2017
Pros: location, ideal for exploring Edinburgh
Cons: there was a service charge for drinks put automatically on the bill would rather be asked if we wanted to tip.
Location: great pubs, restaurants and coffee shops. walk to the centre this will give you more opportunity to find nice restaurants and pubs.
Had a wonderful weekend in Edinburgh, the hotel was close to the tram which ran regularly although we could walk to and from the city centre and all the main attractions. The hotel was also close to friendly pubs and good restaurants. thoroughly enjoyed my stay and would definitely return.
3 out of 5
by A verified traveller

Posted 17-Mar-2017
Bed was very uncomfortable. Room was worn and old.
4 out of 5

Posted 18-Feb-2017 on Hotels
Excellent service ,staff were really efficient .One issue was the size of the bathroom which was rather limited on space.
4 out of 5
by Gillian


Posted 18-Jan-2017 on Hotels
Stayed here several times and can't fault it. Walking distance to main shopping area
2 out of 5
by Claire

Good location

Posted 14-Jan-2017 on Hotels
Nice stay although heating was broken and no hot water out of taps and shower which was quite annoying
4 out of 5
by Giuseppe

This traveller left a rating score only Posted 09-Jan-2017 on Hotels