Ratings based on 826 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller

Posted 17-Mar-2017
Bed was very uncomfortable. Room was worn and old.
3out of 5
Recommended
for Everyone
by A verified traveller from Thailand

Quiet location and Easy travelling

Posted 08-Jan-2017
It is good for solo traveller like me. Quiet place compared to Waverly station.Easy to get tram or train to attractions or Edinburgh airport. No Wifi Provided unless you want to be a membership. I think Wifi should be provided as same as other hotel. The room is clean. A little Noisy bed but No concern from me because i spent time in the room not much.
3out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Weekend break

Posted 19-Dec-2016
Creaky old hotel with a face lift. Staff really pleasant. Just a bit of a walk to city centre attractions. Low end drink labels behind the bar. Cold breakfast better than the hot.
4out of 5
by A verified traveller

Posted 13-Dec-2016 on Hotels
nice breakfast
4out of 5
by A verified traveller

Posted 07-Dec-2016 on Hotels
Our room was situated across the street from the main hotel, this was slightly inconvenient as we had to go over to the main hotel for food, drink etc, we also weren't told this until we checked in. We were also asked if we would like to add breakfast on to our stay, we were told the price and that we could decide in the morning. We were not told however that the price increased if you decided the next day. The room it's self was lovely and very clean. The bed was very creaky. There was no wifi, unless you became an honours member of the hotel. Over all the stay was good, but next time, it would be preferred if we were staying in the main hotel.
5out of 5
by A verified traveller

Posted 04-Dec-2016 on Hotels
Great location 5 Minutes from Haymarket train station and 10 minutes from Princes Street (west end). Great base for visiting the capital. Breakfast buffet was high quality and staff very friendly and helpful
4out of 5
Recommended
for Everyone
by A verified traveller from London

Nice older style hotel in a quiet location

Posted 22-Nov-2016
The hotel is set in two rows of traditional terraces houses either side of Grosvenor Street. The fitout of the hotel is a little dated but in good condition. My room was quiet and comfortable with good heating. It took about 20 minutes to walk to the top end of Princes Street. Would certainly stay again.
5out of 5
by A verified traveller

Well located for rail & tram services

Posted 21-Nov-2016 on Hotels
Staff were excellent, very friendly and approachable. Lots of good advice on where to visit, eat, drink etc.
5out of 5
Recommended
for Everyone
by A verified traveller from Sydney, Australia

Great hotel, close to Murrayfield and centre

Posted 15-Nov-2016
Location: Murrayfield
This was a great hotel, will be back. Close to Murrayfield when watching rugby, hotel staff verythe best and very helpful.
1out of 5
by A verified traveller

Avoid The Hilton Grosvenor Townhouse At All Costs

Posted 29-Oct-2016 on Hotels
This is not a 4 star hotel by any standards. And if you're on a hotel.com deal you may be sadly disappointed. We thought we had a good deal (£50 a head including breakfast) only to find out that this doesn't actually get you in the main hotel (where all the photos originate from) but in an annexe - the Townhouse - across the road, where the rooms are awful and more like a student dormitory and a very long way short of 4 star - as it seemed to me was the main hotel although we didn't get much of a chance to see that. The Hilton should be embarrassed as should Hotels.com. This was certainly not what we expected from the Hilton, being roped in by getting what we thought would be a good deal based on the Hilton brand. I'd also advise very strongly against staying here if you are driving. There is virtually no on street parking as it's all set aside for residents, rarely available and hugely expensive and the "nearby" discounted parking is in fact a 20 minute - yes 20 minute - walk away at the NCP car park near the Castle. If you have baggage or young kids this is a nightmare, and one to be avoided. For balance, I should say it's a pretty good location for the city centre once you're established and the breakfast was good. But the lesson I have learnt from this - as fracas both Hilton and Hotels.com are concerned - is that if something looks too good to be true, it probably is!