Interior entrance

Reviews of The Imperial Torquay

4 out of 5
The Imperial Torquay
Park Hill Road, Torquay, England

Reviews

8.4

Very good

Rating 10 - Excellent. 452 out of 1013 reviews" "
Rating 8 - Good. 338 out of 1013 reviews" "
Rating 6 - Okay. 129 out of 1013 reviews" "
Rating 4 - Poor. 63 out of 1013 reviews" "
Rating 2 - Terrible. 31 out of 1013 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool was shut unable to use We had chosen this hotel because of leisure Facilities We were disappointed that this facility was closed
Stayed 2 nights in Mar 2024

8/10 Good

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, beautiful views was lovely sitting in the bar area watching the sea. Staff were absolutely lovely, friendly and helpful. Gorgeous seating areas and feel to hotel. Rooms were a bit dated but added to the charm in a way. Pool was smaller than expected. Didn't expect to pay for parking on top of paying to stay which we think should be included. Overall lovely stay though and would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the warm welcome as you arrive,the seaviews are wonderful, you feel relaxed and comfortable. Dislike small bar. When functions are on ,cannot get to the bar.
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful knowledgeable and have our ( the customer) best interests at heart. Special thanks to the housekeeping staff and the two ladies in the bar making food . Very polite and focused . Especially as the one lady wasent that old . Good level of maturity.
Stayed 2 nights in Mar 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 3 nights in Mar 2024

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Fantastic views, clean bedroom , comfy good quality bedding, reasonable breakfast buffet. Poor infrastructure - scruffy, heating on timers, pool broken plus charge for parking!
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were more than helpful in all respects. Accommodation just what we needed - spectacular view across Torbay, comfortable bed, spacious bathroom. Room service (for our arrival lunch) was good, as was the afternoon tea. High quality in lots of small ways - all of which add up to a great stay, even for just one night.
Stayed 1 night in Mar 2024

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was spacoius and clean.
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded to a suite and it was well worth it, such a lovely big space and a very big bed which was so comfortable. We did however have our dog with us and it did not stipulate on Expedia which rooms were dog friendly so we went ahead and booked a suite to be told on check in that dogs aren't allowed in the suites, this needs to be made clear on booking. Luckily they agreed that our dog could stay in the suite but I think that's only because we had upgraded to their Master Suite and it was my Husbands birthday. We ordered room service for our breakfast and it was adequate enough but wasn't amazing. The car parking is £8.50 a day or £18 a day if you want to park in the garage. (we opted for the cheaper option and it was fine - there were always plenty of spaces)
Stayed 2 nights in Mar 2024
Response from Alina on 12 Mar 2024
Dear Sarah,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for me has being by self
Stayed 3 nights in Mar 2024
Response from Alina on 12 Mar 2024
Dear Roy,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Linda

Stayed 1 night in Mar 2024

8/10 Good

Debs

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff lovely and checkin easy. Great sized room but couldn’t go out on balcony because of maintenance. Room service limited and no menu in room. Very old fashioned tired hotel and definitely needs a revamp. My whole group for work stayed so not just my opinion. Room service quality was good. And room view incredible. Also the bed was comfy. Bathrooms look like something out of the 1980s
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar 2024
Dear Debs,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Slawek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alina on 12 Mar 2024
Dear Slawek,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable feel to the hotel. Lovely big room with sea view across the bay. Very convenient for walking down to the Marina and local Restaurant's.
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar 2024
Dear Mark,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel only 5 minutes walk from the harbour area. It's on the hill above the harbour, so there's an incline to get to it, but that means the views over Torquay are amazing. Staff were very nice and super helpful. Spa facilities are a little bit dated, but it looks like they are currently being updated. Breakfast buffet was amazing.. I'd definitely recommend this hotel.
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar 2024
Dear Gareth,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Very poor & rundown needs a good paint work on outside smelt damp in corridors very little staff & only 1 person serving in bar areas not impressed
Stayed 1 night in Feb 2024
Response from Alina on 12 Mar 2024
Dear David,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service

10/10 Excellent

Pauline

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alina on 6 Feb 2024
Dear Pauline,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

10/10 Excellent

Petra

Stayed 1 night in Jan 2024

10/10 Excellent

Maia

Stayed 1 night in Jan 2024
Response from Alina on 6 Feb 2024
Dear Maia,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old fashioned charm
Old fashioned hotel with charm, but a little faded. Helpful staff, good food, room was too warm, but staff were quick to get maintenance to switch off radiator.
Stayed 2 nights in Dec 2023
Response from Alina on 4 Jan 2024
Dear Guest thank you for your feedback and for staying with us at the imperial.

6/10 Okay

Tim

Liked: Cleanliness, staff & service, amenities
There were distinct areas in the Hotel where the heating was not working. Walking through the final door before we got to our room the contrast was very clear. We needed to get a portable heater installed which worked but should not have been necessary.
Stayed 2 nights in Dec 2023
Response from Alina on 4 Jan 2024
Dear Guest thank you for your feedback and for staying with us at the imperial.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

6/10 Okay

Jeremy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location overlooking Torbay, but disappointed to be told on arrival that the Spa was shut... why not tell me when I booked? Bedrooms were cold with central heating only on a couple of hours a day so extra heaters were provided. No doubt the place is better in season.
Stayed 3 nights in Dec 2023
Response from Reservations team on 19 Dec 2023
Dear guest we are sorry about the spa being closed it was out of our control . Thank you for your kind feedback, we really do appreciate you staying with us

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
the stay was excellent could not fault it
Stayed 1 night in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a one night’s stay whilst visiting family in the ate.
Stayed 1 night in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good stay Food in the restaurant was excellent Good breakfast Clean room
Stayed 2 nights in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for a work event
Lovely hotel. Room was very pleasant and clean, yes some of the furniture was a little dated but I didn’t mind that. The shower was hot and powerful and I had a good sleep in the comfy bed. I used the pool when i arrived and this was nice and warm although i got lost trying to find it! The only thing I could comment on was not having a plug near the bed to charge my phone. We had dinner for 10 of us in the restaurant and the food was really good, waiters were absolutely lovely and nothing was too much trouble.
Stayed 1 night in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Super stay as before. Clean and tidy room with a super view. Staff are really helpful and attentive. Really enjoyed the spa treatment. Good value will certainly stay again.
Stayed 1 night in Dec 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I’ve stayed in for years
Absolutely stunning hotel, couldn’t believe the size and facilities of the room, the view was also beautiful. Took our 2 month baby with us and the staff bought a couple extra heaters incase the room didn’t heat up quick enough for the baby (we didn’t request this, he was just that thoughtful!). Couldn’t compliment this place enough. We’ve recommended it to everyone we know and we will be back
Stayed 1 night in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, friendly staff, can’t wait to return and hopefully the spa pool will be back in action
Stayed 2 nights in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Jacob

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Really lovely views
Stayed 1 night in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

8/10 Good

Steve

Stayed 2 nights in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Azzedine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the one night, rooms where a decent size and very comfortable
Stayed 1 night in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

6/10 Okay

Katy

Liked: Cleanliness, staff & service
Staff friendly and we had a superb supper in the restaurant, chef deserves credit. However rest area around pool was closed due to mould on ceiling and dripping from roof, changing room full of wet towels. But price maybe reflects that it is in tired condition.
Stayed 1 night in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practically perfect
Amazing as always. Been 4 times now and the staff are lovely, the cleanliness is excellent (considering we had one of the dog rooms downstairs as we had a dog with us, the carpet was fine - the bathroom and surfaces were spotless! Lovely fresh bedding). The breakfast was DIVINE with so much choice. Best breakfast we’ve had, and my husband stays away a lot so that’s saying something! Apart from the dodgy balcony door that I was struggling at time to close, it was perfect! Thank you ❤️
Stayed 1 night in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Huw

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. So helpful and considerate. The restaurant served a delicious dinner and the views are incredible from the Garden rooms. The spa and pool were lovely and the bar staff helpful too. Beautifully restored/maintained, it was a lovely couple of days.
Stayed 2 nights in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with fantastic views. 10 min walk to centre/theatre up hill walking back. Hotel a bit tired but clean. Would go back.
Stayed 2 nights in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with some dated aspects. Staff very friendly
Stayed 1 night in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel
cracking hotel loads of room, good polite staff we had a seperate sitting room and bedroom and a good size bathroom, it was cleaned every day and close to amenities so no complaints at all.
Stayed 3 nights in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still the best hotel in the Bay, the service and food are very good. The interior away from the main bars and reception and the exterior are "tired"
Stayed 2 nights in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend
A long weekend visiting family nearby to celebrate a birthday. Had a sea view room, great views. Didn’t have dinner at the hotel but breakfast each day and used the lounge and bar for teas and drinks. All enjoyable.
Stayed 3 nights in Nov 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
Very comfortable, always the cleanest hotel in Torquay. Service in restaurant superb but same menu each evening. Not the best value for money especially with parking costs.
Stayed 3 nights in Oct 2023
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us

8/10 Good

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Reservations team on 19 Dec 2023
Thank you for your kind feedback, we really do appreciate you staying with us