Ratings based on 574 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Essex

Needs a bit of TLC in places.

Posted 28-Aug-2016
Pros: Very light and airy with lovely views from the dining area.
Cons: Needs a new coat of paint in a lot of places.
Location: Excellent location very close to harbour and town centre, many places to eat and lots to do. Torquay in general is reasonably priced.
Nice short break, the Hotel in places needs some serious attention especially the area above the outdoor swimming pool also our room 435 badly needs redecorating eg torn wallpaper and bathroom very tatty.. It would have been nice when requesting a plain ham sandwich for a child without crusts not to have received one with crusts and full of mustard and getting a negative response when reported.
5out of 5
by A verified traveller

Posted 21-Aug-2016
Booking in was rarther slow but after that everything was great we had a sea view room with a balcony the view was great so was are room very clean will stay again loved the breakfast
2out of 5
by A verified traveller from Düsseldorf-Erkrath

Ausstattung gut aber miserabler Zustand

Posted 10-Aug-2016
Ein Hotel dass auf seine Lage direkt am Meer baut, deshalb wohl immer ausgebucht ist und deshalb das Hotel nicht pflegt. Es gibt ein Spielezimmer mit Kicker, Billard und vielem mehr aber der Zustand ist größtenteils miserabel. Pool schön warm - fast zu warm ;-) Leider war das Zimmer nicht sauber. Die Fliesen im Bad hatten rundherum einen klebrigen Rand - vermutlich Haarsprayreste. Spinnweben in jeder Ecke. Da fehlt dsnn für mich die Gemütlichkeit - das ist ein no go!
4out of 5
by A verified traveller from Hemel Hempstead

4 star holiday at a 4 star hotel

Posted 08-Aug-2016
Pros: Staff were very good at meeting our every need. Full English breakfast is superb. Restaurant view is outstanding. Central location is lovely.
Cons: Private landing for my helicopter & berth for my superyacht. Individual garage for my Rolls Royce, Flunkies at my room - get it? No improvement needed
Location: It's in the centre of Torquay on the English Rivera. There is lots to do nearby !
We experienced a wonderful holiday when everything was as good as it says on the tin. From booking the hotel to leaving, the quality of the hotel and staff shone through. All we asked for was supplied and the food was excellent. Staff were very attentive and we intend to go back.
5out of 5
by A verified traveller from Bristol

Lovely Hotel close to shops and beach

Posted 03-Aug-2016
Pros: The hotel was in a very good area, staff very friendly. The room was very clean and tidy plus plenty of car spaces
Cons: The only thing would be a lick of paint possibly
Location: plenty of shops and bars and places to eat also you could go on a ferry rides around the coast plus open top bus tours
What a lovely Hotel close to the shops also close to the beach. We had a lovely room and when you woke up in the morning you could pull the curtains back and get a lovely view of the sea and surrounding areas and could get back to bed and watch the boats go by.
3out of 5
by A verified traveller from Prag

Schöner Blick auf's Meer

Posted 27-Jul-2016
Pros: Der Blick auf's Meer
Location: Es liegt erhöht und man hat einen wunderschönen Blick auf's. 10 Minuten zu Fuß ins Zentrum.
Wir hatten ein großes Zimmer mit Blick auf's Meer. Das Bad war groß und die Dusche super. Das Frühstück war o.k., das Personal leicht überfordert. Es ist ein älteres Haus und daher auch hellhörig. Das Gebäude hat eine Renovierung nötig.
5out of 5
by A verified traveller from Torquay

Posted 23-Jul-2016
A real treat for myself and two grand children,made use of the indoor pool and we all had a fabulous time.staff were lovely
5out of 5
by A verified traveller

Lovely hotel with great sea views

Posted 22-Jul-2016
Pros: Not a standard hotel box, a grand old hotel still in excellent health and full of character.
Cons: Maybe a bit of TLC to minor faults in the decor, but I'm being picky.
Location: Just up the hill from Torquay harbour. Living Coasts is a couple of minutes away and worth a visit. Babbacombe Model Village is as excellent as ever
We stayed as couple for 3 days B&B. Our room was not sea facing but was well laid out and had a separate hallway which cushioned us nicely from corridor noise. 2 comfy chairs and a table to sit in as well as a comfortable bed and huge flat screen TV. Not your standard L shaped bedroom which added to its charm. The room had a couple of knocks and bumps, but only those inflicted by guests over time, it was well used but not tired. Nice toiletries in the bathroom, a safe and trouser press as well as a good range of teas and coffees in the box by the kettle. Breakfast buffet offered full English, continental, porridge, toast, pastries and a self serve fancy coffee machine as well as pots of tea and coffe at the table. Some other items available to order, some at a surcharge. Bar/lounge is huge and airy with a good range of snacks and bar meals. Both the bar/lounge and restaurant have great sea views. Wifi was probably the best hotel wifi I have used, no drop out and reasonable speeds for the social media and surfing I do. The hotel has an indoor and outdoor pool as well as a games room and spa. We did not use these but there seemed to be many guests happily using them. Easy walking to the harbour past the Living Coasts aquarium. You can sometimes see the penguins from the path as you walk by. Parking is charged but we had not problem finding a space in the outdoor car park each time we returned from a day out.
2out of 5
by A verified traveller from Bristol

Disappointing Stay, after looking forward to it

Posted 22-Jul-2016
Pros: The location was excellent and we did have a side sea view. Reception and bars are stunning.
Cons: Needs repainting. Needs major overhaul or replacement of boiler and customer services really needs addressing urgently.
Location: Perfect location and depending on your tastes, many many things to do either on foot or by car.
We booked a standard room (150), so didn't expect too much but the room was really small and the double bed was pushed up again a wall to be able to walk round. However, the room was clean and we did have a side view of the sea with a balcony, so were grateful for that. The room was not ready for us on check-in at 3pm. The hotel is tired and needs a major lick of paint but the worst thing was that the boiler broke down for our whole stay, so we did not have hot water for shower. We boiled kettles to wash. The reception staff apologised when we complained but said there was nothing more that could be done and did not offer any compensation. I since emailed a complaint but have yet to receive any acknowledgement or reply. Therefore, I don't think they are actually interested in providing a good service. They certainly do not want to encourage return visitors. The breakfast was good and the hotel is in a very nice location with views across the bay. I would not book to stay there again purely because of the really bad customer service. I have stayed there a number of times a few years ago and really enjoyed it, hence booking to stay this time. Likewise, I would not feel able to recommend the hotel to anyone.
4out of 5
by A verified traveller from plymouth

Nice hotel..quiet

Posted 18-Jul-2016
A suprise night away for my girlfriends 50th birthday.