Ratings based on 31 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
78% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

值得推荐!

Posted 06-Oct-2015 on Hotels
相当不错!主要前台妹子太好了!好想在住一晚!地理位置也相当不错就在春香湖边!到市场也方便!早餐也很好!总之各种满意! 不过因为hotels再我订好酒店付钱后没有发邮件给我确认!也没显示任何信息!莫名其妙扣了我一晚房费!这个网站做的太差了!差评!
2out of 5
by Gunnar from Oslo

Must be better

Posted 16-Sep-2015 on Hotels
Wet air inside room, no good air condition. Just average service and bad breakfast. Not a place i Will stay again. But near all you want se.
3out of 5
by A verified traveller

Posted 12-Jul-2015
Pros: Le confort de la chambre et la gentillesse du personnel à la réception.
Cons: Le petit déjeuner-buffet
Location: Hôtel à proximité du lac, et du marché de Dalat, à voir absolument.
Ayant déjà séjourné à deux reprises dans cet hôtel du temps où il s'appelait Empress Hôtel, j'avous avoir été déçu cette fois-ci par le manque d'organisation au petit déjeuner buffet, et par la qualité médiocre du buffet en lui-même, ainsi que par le manque de choix dans les plats proposés.
2out of 5
by A verified traveller from Sydney, Australia

Nice location. Very old fashioned.

Posted 10-Feb-2015
Pros: Good location. Room obviously renovated some time in the past with new tiles over old raising the floor level so toilet bowl high, bend down to vanity
Cons: Management not custiomer focussed, like winding the clock back 10 years.
Location: Good location, close to Dalat markets.
So few customers they did not put on a buffet breakfast despite it being offered and paid for in the Expedia advert and confirmation for the hotel. When they were shown the ad they shrugged. Very much old Vietnamese standard of service. Manager parks car taking up several spaces outside the hotel making it a long and drawn out process fort taxis and other vehicles to turn around. Again typical.
2out of 5
by Sergei from Санкт-Петербург

Отель со всем платным.

Posted 28-Nov-2014 on Hotels
Отель имеет расположение у озера. Сейчас идет ремонт. В номере все платно сейф, холодильник, вода. Обслуживание на завтраках никакое. Заказ транспорта или экскурсий из отеля плохой.
4out of 5
by A verified traveller

Goog location next to the lake.

Posted 21-Aug-2014 on Hotels
Stay was fine. Rooms looked a little worn and in need of updating - ie peeling paint in bathroom and tiles on floor knocked about. Breakfast room used chairs with stains on and table cloths with burn marks in. Taxi's did not know the Bluewater-previous name of hotel was the Empress if you need it.Staff very helpful and friendly. Felt like I had staff in the room every day though by putting up an extra bed, which hadn't been done before our arrival, or by trying to fix the TV aerial (turns out the satellite was down, but took 40 minutes of fiddling to recognise this and google to confirm, then the inroom safe battery ran low, so we were left without a safe for our stay. Location makes up for these things for us as the price was right.
3out of 5
by A verified traveller from 九州

ホテルの敷地から見える湖に向けての景色が素敵です。

Posted 18-Aug-2014
Pros: 部屋のいい雰囲気と部屋の窓からの景色
Cons: もっとスタッフが英語が上手だったらと思う。
Location: 歩くのが苦にならなかったらいいロケーションです。 でも市の中心部までは歩ける範囲。 昔の生活を見たい人達には市中心部の中の坂道 路地を歩くのもお勧め
多分冬は部屋は寒いと思う。 でも部屋の雰囲気はいいです。 スタッフも温かく接してくれました。 お勧めのホテルです。
1out of 5
by Tauranga traveller

Run down

Posted 28-Mar-2014 on RatesToGo
This could be a great place if they knew the meaning of mantainance
4out of 5
by The PLO

Old but quaint and cosy.

Posted 19-Sep-2013 on HotelClub
Got that home stay feeling, A short stroll to town centre and a great view of the lake. Should there be a return visit we will pick Empress again.
4out of 5
by A verified traveller

Old but nice

Posted 05-Sep-2013
enjoying stay at express. It is an older place b ut view is great and beds are comfortable. Unlimited hot water in shower.