Title: Copthorne Hotel London Gatwick Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Copthorne Hotel London Gatwick Travelers enjoy nature's beauty while staying active at this golf-adjacent hotel, where fitness options include racquetball courts and exercise classes ## Photo gallery for Copthorne Hotel London Gatwick ![Interior - Copthorne Hotel London Gatwick (Crawley)](https://images.trvl-media.com/lodging/1000000/530000/523300/523224/0bcb7bcf.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Club Twin Room | In-room safe, desk, blackout curtains, iron/ironing board - Copthorne Hotel London Gatwick (Crawley)](https://images.trvl-media.com/lodging/1000000/530000/523300/523224/54756352.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast, lunch, dinner served; British cuisine - Copthorne Hotel London Gatwick (Crawley)](https://images.trvl-media.com/lodging/1000000/530000/523300/523224/03d6d5ae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Copthorne Hotel London Gatwick (Crawley)](https://images.trvl-media.com/lodging/1000000/530000/523300/523224/ddaf83b7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - Copthorne Hotel London Gatwick (Crawley)](https://images.trvl-media.com/lodging/1000000/530000/523300/523224/8eb05b6b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Copthorne Hotel London Gatwick offers an eco-certified retreat with beautiful gardens. Next to an 18-hole golf course, it features a health club with fitness classes and racquetball/squash courts. Families enjoy the playground, and everyone can refuel at the coffee shop/cafe. ## Reviews 7.8 Good ## Popular amenities - Free Wi-Fi - Restaurant - Gym - Breakfast available - Parking available - Business services ## Room options ### Check availability for these dates Tonight [Jan 17 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=523224&PinnedHotelID=523224&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=523224&PinnedHotelID=523224&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 18 - Jan 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=523224&PinnedHotelID=523224&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=523224&PinnedHotelID=523224&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=523224&PinnedHotelID=523224&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=523224&PinnedHotelID=523224&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=523224&PinnedHotelID=523224&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=523224&PinnedHotelID=523224&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Club Double Room ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/530000/523300/523224/d23be985.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Double Room ### Highlights Connecting rooms available TV Blackout curtains Shower/bath combination Hairdryer Private bathroom Bathrobes Coffee/tea maker - 247 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Standard Twin Room ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/530000/523300/523224/8bd28e9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Connecting rooms available TV Blackout curtains Private bathroom Hairdryer Shower/bath combination Coffee/tea maker Satellite channels - 248 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Superior Double Room, Multiple Beds ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/530000/523300/523224/bd44902d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Multiple Beds ### Highlights Connecting rooms available TV Blackout curtains Private bathroom Hairdryer Shower/bath combination Coffee/tea maker Satellite channels - 258 sq ft - Sleeps 3 - 2 Single Beds and 1 Double Bed ### View all photos for Superior Double or Twin Room ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/530000/523300/523224/bd44902d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double or Twin Room ### Highlights Connecting rooms available TV Blackout curtains Private bathroom Hairdryer Shower/bath combination Coffee/tea maker Satellite channels - 258 sq ft - Sleeps 3 - 3 Single Beds ### View all photos for Club Twin Room ![In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/530000/523300/523224/79ad93af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Twin Room ### Highlights Connecting rooms available TV Blackout curtains Private bathroom Hairdryer Shower/bath combination Coffee/tea maker Satellite channels - 248 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Standard Double Room ![Standard Double Room | In-room safe, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/1000000/530000/523300/523224/2b689f18.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Connecting rooms available TV Blackout curtains Shower/bath combination Hairdryer Private bathroom Bathrobes Coffee/tea maker - 248 sq ft - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCrawley-Hotels-Copthorne-Hotel-London-Gatwick.h523224.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCrawley-Hotels-Copthorne-Hotel-London-Gatwick.h523224.Hotel-Information) ## About the area Located in Crawley, Copthorne Hotel London Gatwick is in a rural area and next to a golf course. Hever Castle and Gardens and St. John the Baptist Church are local landmarks, and some of the area's activities can be experienced at Effingham Park Golf Course and Cineworld Crawley. Travelling with kids? Consider Tulley's Farm and Bluebell Railway - East Grinstead Station. Spend some time exploring the area's activities, including golfing and winery tours. [Visit our Crawley travel guide](https://www.expedia.co.uk/Crawley.dx4612) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.13316%2C-0.12526&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hCWvX4R3XyRnNZ7WTCd4dxgXd7Q=) Copthorne Way, Copthorne, West Sussex, Crawley, England, RH10 3PG ### What's nearby - Manor Royal Business Park \- 2 min drive \- 1.8 miles - Worth Way Country Park \- 3 min drive \- 2.5 miles - Tulley's Farm \- 4 min drive \- 3.5 miles - Tilgate Park \- 5 min drive \- 5.1 miles - K2 Crawley Leisure Center \- 8 min drive \- 7.6 miles ### Getting around - Crawley Three Bridges Station - 3 min drive - Gatwick Airport (LGW) - 10 min drive ### Restaurants - ‪Mcdonalds - ‬4 min drive - ‪Domino's Pizza - ‬4 min drive - ‪Coffee Zone - ‬4 min drive - ‪Italian Pizza - ‬4 min drive - ‪The Greyhound - ‬5 min drive ## About this property ### Copthorne Hotel London Gatwick Upscale family-friendly hotel next to a golf course A terrace, a coffee shop/cafe and a garden are just a few of the amenities provided at Copthorne Hotel London Gatwick. At the two on-site restaurants, enjoy breakfast, lunch, dinner and British cuisine. Fitness classes are offered at the health club; other things to do include racquetball/squash. In addition to a playground and a hair salon, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - Buffet breakfast (surcharge), self-parking (surcharge) and express check-out - Wedding services, a 24-hour front desk and multilingual staff - Meeting rooms, barbecues and a nature reserve Room features All 227 rooms offer comforts such as 24-hour room service, in addition to perks such as free WiFi and safes. More conveniences in all rooms include: - Recycling and LED light bulbs - Bathrooms with shower/bath combinations and free toiletries - TVs with satellite channels - Highchairs, coffee/tea makers and daily housekeeping ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/5000000/4440000/4431600/4431503/07d0aaf2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OYO London Luton Luton - Parking included - Free Wi-Fi - Breakfast available - Bar 6.4 697 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=4431503&PinnedHotelID=4431503&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/1000000/440000/434300/434212/7a5a9339.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express London Gatwick - Crawley by IHG Three Bridges - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 8.2 Very good 1,000 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=434212&PinnedHotelID=434212&HadPinnedHotel=true®ionId=-1&adults=2) ![Luxury Double Room Single Use, 2 Single Beds | 4 bedrooms, hypo-allergenic bedding, individually furnished](https://images.trvl-media.com/lodging/24000000/23520000/23512800/23512702/ff8673d0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Northgate Crawley City Centre - 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2 restaurants - A bar/lounge - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Library Bar - Lion Dor - The Brasserie - White Swan Pub ### Things to do - 18-hole adjacent golf course - Fitness classes - Health club - Library - Playground - Racquetball/squash - Wine tours ### Family friendly - High chair - Laundry facilities - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 7 meeting rooms - Business centre ### Outdoors - Barbecue grill - Garden - In a nature reserve - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Stair-free path to entrance - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 2 floors - Banquet hall - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker ### More - Connecting rooms available - Desk - Iron/ironing board on request - LED lighting - Phone - Recycling - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately GBP 15.95 per person - Self-parking fee: GBP 5 per night - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector, a security system and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Children ages 12 and younger are permitted in the swimming pool from noon to 3 PM daily except Sundays. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### National rating This establishment has received its official star rating from VisitEngland, the National Tourist Board for England. ### Property is also known as Copthorne Copthorne Hotel Copthorne Hotel London Gatwick Copthorne London Gatwick Copthorne London Gatwick Hotel Hotel Copthorne Hotel Copthorne London Gatwick London Gatwick Copthorne Hotel Copthorne Hotel London Gatwick West Sussex Copthorne London Gatwick Crawley Copthorne London Gatwick Hotel Copthorne Copthorne London Gatwick Hotel Crawley Copthorne Hotel London Gatwick Crawley Copthorne London Gatwick Copthorne Hotel London Gatwick Hotel Copthorne Hotel London Gatwick Crawley Copthorne Hotel London Gatwick Hotel Crawley ## Frequently asked questions ### Is Copthorne Hotel London Gatwick pet-friendly? ### How much is parking at Copthorne Hotel London Gatwick? ### What time is check-in at Copthorne Hotel London Gatwick? ### What time is check-out at Copthorne Hotel London Gatwick? ### Where is Copthorne Hotel London Gatwick located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Copthorne Hotel London Gatwick Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.8 Location ### 7.8 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 240 8 - Good 384 6 - Okay 173 4 - Poor 63 2 - Terrible 40 ## Reviews ### 10/10 Excellent #### Phill 21 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Thanks !! Very impressed with the attitude and helpful staff at The Copthorne- it’s very difficult during COVID but Peter and Toni do their best to ensure everything available is explained fully and keep a smile on their face throughout! All the staff were very very pleasant and the hotel might require an update after the covid recovery but it’s very clean warm comfortable and value for money Thank you ##### Phill Stayed 1 night in Jan 2021 ### 10/10 Excellent #### Hayley 6 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel, doing it's best Very friendly, helpful staff ##### Hayley Stayed 4 nights in Jan 2021 ### 8/10 Good #### Kofi 4 Jan 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lockdown Christmas.. Difficult period of lockdown but staff were friendly and did everything they could to make it a pleasant stay... ##### Kofi Stayed 12 nights in Dec 2020 ### 4/10 Poor #### John Scott Works 10 Dec 2020 Liked: Room comfort Disliked: Property conditions & facilities #### Bathroom / Shower is dangerous Putting a 5'10" person in a room where they can't stand upright in the shower is poor .... and dangerous. But that's what happens if you're given room 418. ##### John Scott Works Stayed 1 night in Dec 2020 ### 6/10 Okay #### Bridget 4 Dec 2020 Disliked: Room comfort The staff mostly friendly in particular reception and maintainnce who we had to call uoon and change rooms as ours had a broken lick on window not sedure. Our room was freezing, infact the hotel was cold. The restaurant had a small heater. I understand we have just come out of lockdown but l think the hotel should be getter prepared for guests ##### Bridget Stayed 1 night in Dec 2020 ### 8/10 Good #### Linus 30 Nov 2020 Liked: Cleanliness, staff & service #### Bra Bra hotell en kort bilfärd från Gatwick flygplats. ##### Linus Stayed 3 nights in Nov 2020 ### 6/10 Okay #### ADAM 15 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities #### Hot water in both taps In the bathroom, the sink and bath didn't have any cold water, both taps had scalding hot water and we were unable to have a shower or wash our teeth as the water temperature was that of a boiled kettle. ##### ADAM Stayed 1 night in Nov 2020 ### 10/10 Excellent #### David 12 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Business Trip To Gatwick Area The weather was not too good, however, after along drive the hotel was a welcome restover, it was inviting clean and warm, although lacking lots of people usually staying in hotels , all due to Covid 19 lockdown. If you have to stay away from home in these times, this would be a place you could recommend and want to stay again. ##### David Stayed 1 night in Nov 2020 ### 10/10 Excellent #### S 2 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Overnight break Booked night away for Wife’s birthday hotel very clean and very good service ##### S Stayed 1 night in Nov 2020 ### 10/10 Excellent #### SARAH 23 Oct 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort No ##### SARAH Stayed 1 night in Oct 2020 ### 10/10 Excellent #### Claire 22 Oct 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Easy check in and easy parking - no walking miles! Peter ( receptionist) was lovely and very informative. The room was fresh and clean - I loved the little touches , such as dressing gowns, slippers and water. A fab night's sleep too! ##### Claire Stayed 1 night in Oct 2020 ### 8/10 Good #### Philip 15 Oct 2020 Liked: Cleanliness, staff & service Hotel ottimo, Staff anche, Colazione ottima ..... l'unica cosa e' che si sente troppi rumori la notte quando sei in camera (i muri non bloccano i rumori dall'esterno es. corridoio) ##### Philip Stayed 1 night in Oct 2020 ### 10/10 Excellent #### Verified traveller 26 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Super hôtel typiquement anglais ##### Verified traveller Stayed 3 nights in Sep 2020 ### 6/10 Okay #### Sungjin 16 Sept 2020 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Hotel in need of renovation The service at the hotel desk was nice. When we went for a swim the service wasn't great, she behaved as if me and my friends didn't belong there and comes to blame us for false accusations from a woman who was sharing the pool with us. There were cobwebs in the toilets, and trash left behind the television. There was dust on the bed frames and on top of drawers and it smelled like old carpet. ##### Sungjin Stayed 1 night in Sep 2020 ### 4/10 Poor #### Verified traveller 14 Sept 2020 Disliked: Cleanliness, property conditions & facilities Staff pleasant Unfortunately our room smelt of dampness, the cleanliness was poor, the AC was so loud and didn’t work properly .. I am contacting the hotel today, as I wasn’t impressed... ##### Verified traveller Stayed 3 nights in Sep 2020 ### 8/10 Good #### Glyn 31 Aug 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Overnight stay The staff did their best in the circumstances -but the COvID restrictions did cause some problems-dinner we had to find a table in one of the closed down restaurants Breakfast we ordered the night before and were told that we would get a call to collect it -I wondered down to reception that morning to find our four breakfasts on the side, cold with items missing -no phone call was received. I understand these are unprecedented times and I’m happy to follow the new rules -my annoyance is making rules that are then not managed correctly. Otherwise the hotel was clean and the staff were helpful and polite. With regards to breakfast the chef was quick to apologise and replace what was missing. ##### Glyn Stayed 1 night in Aug 2020 ### 8/10 Good #### Terry 30 Aug 2020 Liked: Staff & service, property conditions & facilities, room comfort #### B28 Under the covid pandemic the hotel performed very well ##### Terry Stayed 1 night in Aug 2020 ### 6/10 Okay #### Verified traveller 16 Aug 2020 Room 359 interesting toilet flush. Needs attending. But disappointing, price was good. But dated, not the luxury it was originally known for. ##### Verified traveller Stayed 1 night in Aug 2020 ### 4/10 Poor #### Carol 12 Aug 2020 Disliked: Cleanliness, staff & service, property conditions & facilities Disappointing! Scruffy, unhelpful staff and a horrible room. No change of towels! The breakfast was good but I didn't agree with fact the uneaten food was left in the room. Room not serviced. Generally a bad experience. ##### Carol Stayed 2 nights in Aug 2020 ### 10/10 Excellent #### Sally 6 Aug 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A charming hotel with excellent staff. I liked the rooms and pillows were comfortable. The food too was better than average. ##### Sally Stayed 1 night in Jul 2020 ### 2/10 Terrible #### Roger 30 Jul 2020 Disliked: Property conditions & facilities, room comfort This was an awful stay. We booked 2 twin rooms. One room had holes in the wall, a main light that only worked if other switches were in a particular position and a shower that only had one setting-scalding. After scalding myself they sentvthe maihrenance manager who said it coukdnt be fixed ##### Roger Stayed 2 nights in Jul 2020 ### 2/10 Terrible #### Olivia 26 Jul 2020 Disliked: Staff & service, property conditions & facilities We brought this hotel room for the night of 25th of July and upon arrival the check in was delightful. As we got into our ‘double room’ we then realised that the rooms are nothing like advertised Online, so we took it on the chin and settled down, now came dinner. I never thought in my whole life a hotel of such good reviews would provide a £3 supermarket pizza (Which is a Chicago town stuffed crust from Tesco) and try describing it on the menu as ‘Chicken and bacon pizza with mozzarella and cheddar cheese‘ and charging £13!!! Never have we been so disappointed and angry at a hotel service, strongly DONT recommend staying here if you are a couple looking for a nice night away, wish for a full refund as this room was falsely advertised and restaurant service was appalling. ##### Olivia Stayed 1 night in Jul 2020 ### 6/10 Okay #### linzi 22 Jul 2020 Liked: Cleanliness, staff & service, room comfort #### Ok for the money but not great Staff lovely and efficient and rooms clean but very dated...i think the pictures give off a better impression of the rooms than the reality mine definitely wasnt as nice as any in the pictures and the aircon didnt work and we only had hot water in the bathroom... ##### linzi Stayed 1 night in Jul 2020 ### 10/10 Excellent #### RONALD 18 Jun 2020 Liked: Cleanliness, staff & service, room comfort #### Covid measures Staff had set up and maintained measures to cope with the present covid virus threat and ensure that we felt at ease during our stay ##### RONALD Stayed 1 night in Jun 2020 ### 8/10 Good #### Ian 22 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good quiet location for Gatwick flights. 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