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"Wonderful stay in a historic lodge in the middle of the national park. Highly recommended!"

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"Good stay at the hotel. The Japanese rooms were amazing and we had a great vegetarian kaiseki dinner and really enjoyed the onsens. Would defintely recommend staying at this hotel. Only issue is transport to the location is a bit difficult if you don't have a car. We were aware of this and messaged ahead to ask about the availability of the hotel shuttle bus to the bus stop for our departure. Unfortunately, when we arrived the receptionist was unaware they had a shuttle bus and was very unwilling to check the information we were given or even help us sort out alternative travel. It led to a bit of a concerning situation for our travel plans before another staff memeber corrected her and arranged our transport."

"산스이에 두번째 방문입니다. 주인분들은 항상 친절했고 편안한 휴식을 취할 수 있게 해줍니다. 재방문 할겁니다"

"Everything was verygood. Facilities are well maintained but could usee some upgrades. Food were good to very good-Staffs are excellent. Our wish is at least one english speaking channel on TV. Thanks the Owner and staffs for our good time "

"Booked to stay here for an authentic Ryokan Onsen experience on our Japan holiday. This was our first time at both a ryokan and an Onsen so we don’t have an awful lot to compare it to on those aspects. However, the positives of the hotel were that the staff were very friendly and happy to help. They spoke a small amount of English and were happy to try to assist when needed. We were greeted in the car park on arrival and a member of staff helped carry our bags to the check in desk. All of the onsens were very very good, we tried both the private outdoor one, and the mixed bathing one, both had good views and were clean. The negatives were that the hotel is dated and doesn’t seem to have been renovated since the 70s/80s (ripped fabric on furniture, wallpaper peeling off, stale smell in rooms and corridors). There are areas that are closed down which would have been nice to use, and there was no bar to purchase drinks after dinner, only a vending machine. The interior had cobwebs throughout the property, and the outside patio areas had not been cleaned, and tables and chairs had not been wiped down. The outdoor pool also had leaves in it and didn’t look very clean. Overall we feel feel we had a very mixed experience and probably wouldn’t return. "

"Alittle overprice, but overall satisfied since I did last minute booking"