Title: Hotel Sierra Resort Hakuba Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Sierra Resort Hakuba Hotel with 2 restaurants, near Tsugaike Ski Resort ![Public bath](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/dee0efd1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily buffet breakfast (JPY 2200 per person)](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/0aff828b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Courtyard](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/86a1a2ec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/0c5a2c4f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/36562525.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Hakuba Iwatake and Hakuba Norikura Onsen Ski Resorts, this mountain retreat offers garden views, a seasonal outdoor pool, spa services, and dining at two restaurants serving breakfast and Chinese cuisine. The lobby has a fireplace, free newspapers, and laundry facilities. 9.4 Exceptional ## Popular amenities - - 24/7 front desk - Pool - Laundry - Air conditioning - Parking included £167 12 Nov - 13 Nov ## Room options ### Check availability for these dates Tonight [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=1773177&PinnedHotelID=1773177&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Grand Twin Room, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/1ed0cc3e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Twin Room, Non Smoking 9.6 Exceptional 4 reviews ### Highlights Air conditioning Fridge HDTV Pillow-top bed Blackout curtains Down duvet Premium bedding Hairdryer - 344 sq ft - Sleeps 2 - 2 Single Beds ![Grand Double Room, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/b2da73a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Double Room, Non Smoking 8.8 Excellent 5 reviews ### Highlights Air conditioning Fridge HDTV Pillow-top bed Blackout curtains Down duvet Premium bedding Hairdryer - 344 sq ft - Sleeps 2 - 1 King Bed ![Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/cb66ca2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Non Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Fridge HDTV Pillow-top bed Blackout curtains Down duvet Premium bedding Hairdryer - 559 sq ft - Sleeps 4 - 4 Single Beds ![Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/cb66ca2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed) ### Highlights Air conditioning Fridge HDTV Pillow-top bed Blackout curtains Down duvet Premium bedding Hairdryer - 559 sq ft - Sleeps 5 - 4 Single Beds and 1 Single Sofa Bed ![Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/43045d63.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Non Smoking ### Highlights Air conditioning Fridge HDTV Pillow-top bed Blackout curtains Down duvet Premium bedding Hairdryer - 614 sq ft - Sleeps 6 - 4 Single Beds OR 1 Double Sofa Bed ![Executive Suite, Non Smoking | Living area | 32-inch LCD TV with cable channels, TV, DVD player](https://images.trvl-media.com/lodging/2000000/1780000/1773200/1773177/10e77f18.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, Non Smoking ### Highlights Air conditioning Fridge HDTV Pillow-top bed Blackout curtains Down duvet Premium bedding Hairdryer - 614 sq ft - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Hotel-Sierra-Resort-Hakuba.h1773177.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Hotel-Sierra-Resort-Hakuba.h1773177.Hotel-Information) ## About the area Located in Hakuba, Hotel Sierra Resort Hakuba is in a rural area and in the mountains. Tsugaike Ski Resort and Hakuba Iwatake Ski Resort are worth exploring if an activity is on the agenda. Hakuba Norikura Onsen Ski Resort and Happo-one Adam Gondola are two other places to visit that come recommended. Spend some time exploring the area's activities, including skiing. [Visit our Hakuba travel guide](https://www.expedia.co.uk/Hakuba.dx602177) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.73457%2C137.86198&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=gT-67m4NBnWA4hxvaE7jJx0C5-I=) 14863-6 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301 ### What's nearby - Tsugaike Ski Resort - 3 min drive - 1.3 miles - Hakuba Iwatake Ski Resort - 3 min drive - 1.5 miles - Hakuba Happo-One Ski Area - 8 min drive - 4.2 miles - Happo-one Adam Gondola - 8 min drive - 4.0 miles - Happo One Sakka Ski Lift - 9 min drive - 4.6 miles ### Getting around - Hakuba Station - 9 min drive ### Restaurants - ‪岩岳スカイアーク Iwatake Sky Arc - ‬12 min drive - ‪THE CITY BAKERY - ‬12 min drive - ‪ホワイトプラザ - ‬3 min drive - ‪バーガーキング - ‬6 min drive - ‪Blue Star Hotel - ‬3 min drive ## About this property ### Hotel Sierra Resort Hakuba Upscale hotel near Tsugaike Ski Resort Located close to Hakuba Iwatake Ski Resort and Hakuba Norikura Onsen Ski Resort, Hotel Sierra Resort Hakuba provides an indoor mineral hot spring (onsen), a terrace and a garden. For some rest and relaxation, visit the 5 hot springs. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. In addition to a playground and laundry facilities, guests can connect to free in-room WiFi. Other perks include: - A seasonal outdoor pool - Free self-parking - Limo/town car service, buffet breakfast (surcharge) and hot springs on-site - A billiards/pool table, smoke-free property and coffee/tea in reception Room features All 74 rooms include comforts such as premium bedding and heated floors, in addition to thoughtful touches such as free WiFi and air conditioning. Extra amenities include: - Pillowtop mattresses and down duvets - Bathrooms with deep-soaking baths and toilets with electronic bidets - 32-inch HDTVs with cable channels and DVD players - Heated floors, fridges and electric kettles ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/16000000/15460000/15452600/15452536/9726c400.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hakuba Hakuba - Pet-friendly - Parking included - Free WiFi - Restaurant 9.0 Wonderful 192 reviews £171 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=15452536&PinnedHotelID=15452536&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Suite | 2 bedrooms, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/105000000/104300000/104294700/104294662/c28126c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL LA VIGNE HAKUBA by Onko Chishin Hakuba - Kitchen - Washer - Dryer - Parking included 10 Exceptional 10 reviews £366 16 Oct - 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Pool - Hot tub - Spa - Parking included 8.0 Very good 32 reviews £56 7 Nov - 8 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast and dinner served](https://images.trvl-media.com/lodging/71000000/71000000/70994100/70994054/7bee5112.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Happo Hakuba - Parking included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 19 reviews £137 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=70994054&PinnedHotelID=70994054&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast and dinner served](https://images.trvl-media.com/lodging/41000000/40100000/40091200/40091189/3acc59ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakuba Sunvalley Hotel Hakuba - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 33 reviews £183 16 Oct - 17 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=40091189&PinnedHotelID=40091189&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15240000/15230500/15230457/7c3c630a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Restaurant & Hotel Traumerei Hakuba - Parking included - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 12 reviews £138 20 Oct - 21 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=15230457&PinnedHotelID=15230457&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/10000000/9390000/9383600/9383570/53c673b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cottage hotel fenice hakuba Hakuba - Pet-friendly - Parking included - Free WiFi - Microwave 9.0 Wonderful 16 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=9383570&PinnedHotelID=9383570&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/14000000/13280000/13272400/13272380/4d47c62e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Abest Hakuba Resort Hakuba - Spa - Parking included - Free WiFi - Restaurant 8.6 Excellent 22 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=13272380&PinnedHotelID=13272380&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Ski shuttle nearby - Limo/town car service - Free self parking on site ### Food and drink - Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,200 per person - 2 restaurants - Coffee and tea in common areas - Hosted evening meal available daily for a fee of JPY 8,800; reservation required - Snack bar/deli ### Restaurants on site - メインダイニング - 白馬飯店 ### Things to do - 5 hot springs - Billiards/pool table - Karaoke - Playground - Seasonal outdoor pool - Ski passes - Ski storage - Table tennis ### Family friendly - DVD player - In-room refrigerator - Laundry facilities - Playground - Seasonal outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Outdoors - Garden - In the mountains - Terrace ### Spa - 5 hot springs - Hot springs open from 6:00 AM - 1:00 PM - Hot springs water temperature - 43 ºC - In-room massages - Public indoor mineral hot springs (onsen) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 2 floors - 3 buildings - Banquet hall - Built in 1995 - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Pillowtop mattress - Premium bedding ### Bathroom - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Toilet paper - Toilet with electronic bidet - Towels provided ### Entertainment - 32-inch LCD TV with cable channels - DVD player ### Food and drink - Coffee/tea maker - Electric kettle - Refrigerator ### More - Air conditioning (climate-controlled) - Heated floor - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 8:00 PM Late check-in subject to availability ### Check-out Check-out before 10 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are available for JPY 1500.0 per day ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately JPY 2200 per person - Crib (infant bed) fee: JPY 1500.0 per day - Hosted evening meal: JPY 8800 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, mobile payments and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from July to August Hot springs access available from 6:00 AM to 1:00 PM The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Sierra Hakuba Sierra Resort Hotel Hakuba Sierra Resort Hakuba Hotel Hakuba-Mura Hotel Sierra Resort Hakuba Hotel Sierra Resort Sierra Resort Hakuba Hakuba Hotel Sierra Resort Hakuba Hotel Hotel Sierra Resort Hakuba Hakuba Hotel Sierra Resort Hakuba Hotel Hakuba ## Frequently asked questions ### Does Hotel Sierra Resort Hakuba have a pool? > Yes, this property has a seasonal outdoor pool. ### How much does it cost to stay at Hotel Sierra Resort Hakuba? > As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Sierra Resort Hakuba on 12 Nov 2025 start from £167.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Nagano-Hotels-Hotel-Sierra-Resort-Hakuba.h1773177.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Sierra Resort Hakuba pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Hotel Sierra Resort Hakuba? > Self-parking is free at this property. ### What time is check-in at Hotel Sierra Resort Hakuba? > Check-in start time: 3 PM; check-in end time: 8:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Sierra Resort Hakuba? > Checkout is at 10 AM. ### Where is Hotel Sierra Resort Hakuba located? > Situated in the mountains, this hotel is within 3 mi (5 km) of Tsugaike Ski Resort, Hakuba Iwatake Ski Resort and Hakuba Norikura Onsen Ski Resort. Happo-one Adam Gondola and Hakuba Koruchina Ski Area are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Sierra Resort Hakuba Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 102 8 - Good 35 6 - Okay 6 4 - Poor 1 2 - Terrible 0 ### 9.4/10 Cleanliness ### 9.4/10 Staff & service ### 9.2/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 8/10 Good #### Kiara 14 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property was beautiful and very clean. Staff are super friendly and accomodating. It is a bit out the way from main areas of Hakuba. However, the hotel does have a shuttle bus, only on a limited schedule though. ##### Kiara Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Drew 24 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service. ##### Drew Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Mazen 9 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Love the Onsens The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon. ##### Mazen Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Marcello 7 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well. ##### Marcello Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Verified traveller 7 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything is perfect. One of the best hotels I have been visited! ##### Verified traveller Stayed 1 night in Nov 2023 ### 8/10 Good #### Norio 7 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby ##### Norio Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### Erin 2 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend. ##### Erin Stayed 6 nights in Jan 2023 ### 10/10 Excellent #### Yuanze 23 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba. ##### Yuanze Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### qq 19 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience. ##### qq ### 10/10 Excellent #### Jayson 14 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back! ##### Jayson Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### Wing hei 11 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Low density, comfortable and relaxing environment ##### Wing hei ### 8/10 Good #### Michael 18 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very Nice resort with 3 (different) private Onsen hotspring baths and 1 public. Breakfast and dinner were all ok, the rooms are spacious, but too few closets. There was a lounge with free drinks, coffee, tea and snacks and an entertainment room with darts and pool table. The entertainment room, where many guests want to spend some relaxing time after a long day skiing was however closed from 17-22 when people want to enjoy it. We had dinner once at the resort and it was really good, ##### Michael Stayed 7 nights in Jan 2024 ### 6/10 Okay #### Kim Leong 5 Mar 2025 Liked: Cleanliness, staff & service Disliked: Amenities I booked this property for the sole purpose of snow sports in Hakuba. However, I feel this property is not designed and build for winter season. To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature. The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest). ##### Kim Leong Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Mia 17 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back! ##### Mia Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### Christopher, Edmonton 30 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again. ##### Christopher Stayed 4 nights in Jan 2023 ### 8/10 Good #### Mercy A 5 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel. We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely. But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience. ##### Mercy A Stayed 2 nights in Feb 2025 ### 8/10 Good #### Corey 15 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable. ##### Corey ### 6/10 Okay #### MAKIKO 1 Jul 2025 Liked: Cleanliness, property conditions & facilities ##### MAKIKO Stayed 1 night in Jun 2025 ### 8/10 Good #### Verified traveller 19 Mar 2025 Liked: Cleanliness, staff & service ##### Verified traveller Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Gary 12 Mar 2025 ##### Gary Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Verified traveller 9 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Lu Nee 21 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Lu Nee Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Mandy 20 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 住宿舒適 服務態度非常好 ##### Mandy Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Gabrielle 20 Feb 2025 ##### Gabrielle Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Gloria 17 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Gloria Stayed 5 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Villas Sri Lanka](https://www.expedia.co.uk/Sri-Lanka-Villas.d167-aaVillas.Travel-Guide-Accommodation) > > [Cape Sienna Gourmet Hotel & Villas](https://www.expedia.co.uk/Phuket-Hotels-Cape-Sienna-Gourmet-Hotel-Villas.h2945736.Hotel-Information) > > [Holiday Inn Express New York City Times Square by IHG](https://www.expedia.co.uk/New-York-Hotels-Holiday-Inn-Express-New-York-City-Times-Square.h2039863.Hotel-Information) > > [Cameo Beverly Hills](https://www.expedia.co.uk/Los-Angeles-Hotels-Cameo-Beverly-Hills.h14537.Hotel-Information) > > [HiltonHotels Hotels in Northeast Lake District](https://www.expedia.co.uk/Northeast-Lake-District-Hotels-Hilton-Hotels.0-0-d6051739--bHiltonHotels.Travel-Guide-Filter-Hotels) > > [Hotels in Downtown San Francisco](https://www.expedia.co.uk/Downtown-San-Francisco-San-Francisco-Hotels.0-n6151902-0.Travel-Guide-Filter-Hotels) > > [Radisson Aquatica Resort Barbados](https://www.expedia.co.uk/Bridgetown-Hotels-Radisson-Aquatica-Resort-Barbados.h4686.Hotel-Information) > > [Olivia's Hill Resort](https://www.expedia.co.uk/Durres-Hotels-Olivias-Hill-Resort.h91592411.Hotel-Information) > > [Villa 5 bedrooms near beach with private heated pool](https://www.expedia.co.uk/Velez-Malaga-Hotels-Villa-5-Bedrooms-Near-Beach-With-Private-Heated-Pool.h33581211.Hotel-Information) > > [Ura Jardín del Atlántico](https://www.expedia.co.uk/San-Bartolome-De-Tirajana-Hotels-Ura-Jardin-Del-Atlantico.h6618977.Hotel-Information) > > [The Claremont](https://www.expedia.co.uk/Douglas-Hotels-The-Claremont.h1161036.Hotel-Information) > > [4 Star Hotels in Jumeirah Beach Residence](https://www.expedia.co.uk/4Star-Jumeirah-Beach-Residence-Dubai-Hotels.s40-n6258785-0.Travel-Guide-Filter-Hotels) > > [Mercure Paris Boulogne](https://www.expedia.co.uk/Paris-Hotels-Mercure-Paris-Boulogne.h433418.Hotel-Information) ### Flights > [Flights from Birmingham (BHX) to Santa Cruz (FNC)](https://www.expedia.co.uk/lp/flights/bhx/fnc/birmingham-to-funchal) > > [Flights from Washington (DCA) to Los Angeles (LAX)](https://www.expedia.co.uk/lp/flights/dca/lax/washington-to-los-angeles) > > [Flights from London (LHR) to Turku (TKU)](https://www.expedia.co.uk/lp/flights/lhr/tku/london-to-turku) ### Cars > [Convertible Car Hire in Albania](https://www.expedia.co.uk/Convertible-Car-Rentals-In-Albania.d2-tConvertible.Car-Rental-Destination-Class) > > [Car hire in Ikaria](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Ikaria.d6052054.Car-Hire-Guide) > > [Avis Car Rentals In Truro](https://www.expedia.co.uk/Avis-Car-Rentals-In-Truro.d182676-c41.Car-Rental-Guide-Suppliers) ### Activities > [Things to do in Punta Secca](https://www.expedia.co.uk/Things-To-Do-In-Punta-Secca.d6340131.Travel-Guide-Activities) > > [Things to do in Sudbury](https://www.expedia.co.uk/Things-To-Do-In-Sudbury.d5705.Travel-Guide-Activities) ### Packages > [Watermead Park](https://www.expedia.co.uk/Watermead-Park-Leicester.d553248621555971430.Attraction) > > [Skansen](https://www.expedia.co.uk/Skansen-Central-Stockholm.d502899.Attraction) > > [Leonardo da Vinci Museum of Science and Technology](https://www.expedia.co.uk/Leonardo-Da-Vinci-Museum-Of-Science-And-Technology-Milan-Centre.d501796.Attraction) ### Holiday Rentals > [San Sebastián Holiday Rentals](https://www.expedia.co.uk/San-Sebastian-Holiday-Rentals.d6084360.Travel-Guide-HolidayRentals) ### General > [Visit Cala en Blanes](https://www.expedia.co.uk/Ciutadella-De-Menorca-Cala-En-Blanes.dx6221992)