Title: Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park Apartment with kitchen, steps from State Street ![50-inch flat-screen TV with digital channels, TV](https://images.trvl-media.com/lodging/65000000/64880000/64871100/64871080/d10a452f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![2 bedrooms, individually decorated, individually furnished](https://images.trvl-media.com/lodging/65000000/64880000/64871100/64871080/e0b5e4c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bedrooms, individually decorated, individually furnished](https://images.trvl-media.com/lodging/65000000/64880000/64871100/64871080/dac97393.jpg?impolicy=resizecrop&rw=297&ra=fit) ![50-inch flat-screen TV with digital channels, TV](https://images.trvl-media.com/lodging/65000000/64880000/64871100/64871080/851ef6de.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/65000000/64880000/64871100/64871080/36238ab8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Sonder Jewelers Row offers a convenient Chicago base near cultural attractions. Travelers appreciate amenities like luggage storage, elevator, and concierge services. WiFi is available in common areas, and it's within walking distance of the Art Institute and Chicago Riverwalk. 8.2 Very good ## Popular amenities - Dryer - Washer - Kitchen - Air conditioning - Free WiFi £98 includes taxes & fees 16 Nov - 17 Nov ## Room options ### Check availability for these dates Tonight [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=64871080&PinnedHotelID=64871080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=64871080&PinnedHotelID=64871080&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=64871080&PinnedHotelID=64871080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=64871080&PinnedHotelID=64871080&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=64871080&PinnedHotelID=64871080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=64871080&PinnedHotelID=64871080&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=64871080&PinnedHotelID=64871080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=64871080&PinnedHotelID=64871080&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Apartment, 1 Bedroom | 2 bedrooms, individually decorated, individually furnished](https://images.trvl-media.com/lodging/65000000/64880000/64871100/64871080/15db1695.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom ### Highlights Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - Sleeps 2 - 1 Queen Bed ![Superior Apartment, 1 Bedroom | 2 bedrooms, individually decorated, individually furnished](https://images.trvl-media.com/lodging/65000000/64880000/64871100/64871080/6e74065d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment, 1 Bedroom ### Highlights Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - Sleeps 2 - 1 Queen Bed ![Full-sized fridge, microwave, dishwasher, coffee/tea maker](https://images.trvl-media.com/lodging/65000000/64880000/64871100/64871080/fd3a3ca9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Queen Bed ### Highlights Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - Sleeps 2 - 1 Queen Bed ![50-inch flat-screen TV with digital channels, TV](https://images.trvl-media.com/lodging/65000000/64880000/64871100/64871080/d10a452f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - Sleeps 4 - 1 Queen Bed ![50-inch flat-screen TV with digital channels, TV](https://images.trvl-media.com/lodging/65000000/64880000/64871100/64871080/551c4454.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Apartment, 2 Bedrooms ### Highlights Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dishwasher - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Meeting facility](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/12200/12167/4c66a6c1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Grand Chicago Riverwalk Downtown Chicago - Pool - Pet-friendly - Free WiFi - Restaurant 8.4 Very good 1,548 reviews £165 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Chicago-Hotels-Sheraton-Grand-Chicago.h12167.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=178248&destination=Chicago (and vicinity)&destType=MARKET&latLong=41.88078,-87.62813&searchId=ff0094c4-1436-4434-af64-1869941e441f&top_cur=GBP) Ad ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/20000/11100/11076/433c2c13.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Omni Chicago Hotel Downtown Chicago - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChicago-Hotels-Sonder-At-Jewelers-Row.h64871080.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChicago-Hotels-Sonder-At-Jewelers-Row.h64871080.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.88159%2C-87.62574&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=yq9ljtcLirqYjA_P7mY3bVasNSQ=) 19 South Wabash Avenue, Chicago, IL, 60603 #### What's nearby - Michigan Avenue - 2 min walk - 0.1 miles - Millennium Park - 2 min walk - 0.1 miles - Art Institute of Chicago - 3 min walk - 0.2 miles - Chicago Riverwalk - 8 min walk - 0.5 miles - Grant Park - 11 min walk - 0.6 miles #### Getting around - Madison-Wabash Station - 1 min walk - Millennium Station - 5 min walk - Chicago O'Hare International Airport (ORD) - 44 min drive #### Restaurants - ‪Raising Cane's Chicken Fingers - ‬2 min walk - ‪Cindy's - ‬2 min walk - ‪The Gage - ‬3 min walk - ‪Pizano's Pizza & Pasta - ‬1 min walk - ‪Goddess and the Baker - ‬1 min walk ## About this property ### Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park Apartment with kitchen, steps from State Street Concierge services and free Wi-Fi in public areas are available at this smoke-free aparthotel. Each apartment provides a flat-screen TV with digital channels, plus a kitchen with a fridge, a microwave and a dishwasher. A washer/dryer, a coffee/tea maker and a hairdryer are among the other amenities available to guests. Housekeeping is available on request. Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park offers 38 air-conditioned accommodations with washers/dryers and coffee/tea makers. Each accommodation is individually furnished and decorated. Accommodation at this 3.5-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include baths or showers, complimentary toiletries and hairdryers. 50-inch flat-screen televisions come with digital channels. Housekeeping is provided on request. ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/77000000/76270000/76267500/76267438/a9b3121a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sentral Michigan Avenue Downtown Chicago - Pool - Kitchen - Washer - Dryer 9.2 Wonderful 967 reviews £142 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=76267438&PinnedHotelID=76267438&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/99000000/98590000/98589700/98589620/038aeb00.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sonder by Marriott Bonvoy The Burnham Apartments Loop Downtown Chicago - Kitchen - Free WiFi - Air conditioning - Gym 8.8 Excellent 247 reviews £113 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=98589620&PinnedHotelID=98589620&HadPinnedHotel=true®ionId=-1&adults=2) ![1 bedroom, individually furnished, desk, iron/ironing board](https://images.trvl-media.com/lodging/84000000/83700000/83695900/83695822/112ab7b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sonder by Marriott Bonvoy The Opal Apartments River North Downtown Chicago - 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13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=39805843&PinnedHotelID=39805843&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Family friendly - Free cot ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Freezer - Full-sized refrigerator/freezer - Microwave - Paper towels ### Bedrooms - 2 bedrooms - Bedsheets provided ### Bathroom - 1 private bathroom - Bathtub or shower - Free toiletries - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 50-inch flat-screen TV with digital channels ### Laundry - Laundry detergent - Washer/dryer ### Work spaces - Laptop workspace ### Comfort - Air conditioning - Heating ### Pets - Service animals only (pets not allowed) ### Suitability/Accessibility - Lift - Smoke-free property ### Services and conveniences - Concierge services - Housekeeping (on request) - Iron/ironing board - Lockers - Luggage storage - Virtual front desk ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher ### General - 38 units - Housekeeping (on request) - Individual decor - Individual furnishings ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out ### Special check-in instructions There is no front desk at this property Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking A virtual front desk provides assistance to guests Guests are recommended to download the property's Sonder mobile app before check-in ### Access methods Access code, private entrance ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Noise-free guestrooms cannot be guaranteed Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated that there is a smoke detector on the property Safety features at this property include a fire extinguisher This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Property Registration Number 2595440 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Sonder Jewelers Row Sonder | Jewelers Row Sonder l Jewelers Row Sonder at Jewelers Row ## Frequently asked questions ### Is Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park? > As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park on 16 Nov 2025 start from £97.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Chicago-Hotels-Sonder-At-Jewelers-Row.h64871080.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park? > This property doesn't offer parking. ### What time is check-in at Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park? > Check-in start time: 4:00 PM; check-in end time: anytime. ### What time is check-out at Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park? > Checkout is at 11:00 AM. ### Where is Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park located? > Located in Downtown Chicago, this aparthotel is within a 5-minute walk of Chicago Cultural Center, Michigan Avenue and Millennium Park. State Street and Art Institute of Chicago are also within 5 minutes. Madison-Wabash Station is only a 2-minute walk and Monroe Station (Red Line) is 3 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sonder by Marriott Bonvoy Jewelers Row Apartments Millenium Park Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 90 8 - Good 50 6 - Okay 20 4 - Poor 11 2 - Terrible 14 ### 9.2/10 Cleanliness ### 8.6/10 Amenities ### 8.6/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Alexander 12 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Place was amazing! Very centralized, all sorts of restaurants nearby, and right next to the CTA Trains which is AWESOME! ##### Alexander Stayed 3 nights in Oct 2025 ### 6/10 Okay #### Evan 19 Oct 2025 Liked: Cleanliness, communication Disliked: Property conditions & facilities Excellent location. Modern. Clean. Poorly maintained: broken sink and broken air conditioning vent ##### Evan Stayed 2 nights in Oct 2025 ### 8/10 Good #### Stephen 11 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities I would have liked to be warned about how noisy the elevated railway was. ##### Stephen Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Allie 30 Mar 2025 Liked: Cleanliness, property conditions & facilities, communication This was the perfect stay for us this past weekend ##### Allie Stayed 3 nights in Mar 2025 ### 2/10 Terrible #### Ibeth 15 Sept 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication The description is not at all real of what it is inside, outside or around. ##### Ibeth Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Paris 26 Aug 2025 Liked: Cleanliness, amenities I use to live in Chicago & had friends who lived downtown area & this was a typical Chicago style home! I wouldn't recommend renting a car. There's plenty of restaurants, shopping, public transportation to get you to where you need to go! There's a cigar bar on the second floor i was on the 3rd. I didn't smell any of it. The cooling system is loud & the train you can hear, but if you don't like city living don't book, but if you do, like me, it won't bother you. The 1bdrm was small, but cute & cozy, & most importantly clean! ##### Paris Stayed 9 nights in Aug 2025 ### 10/10 Excellent #### sandra 3 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities It's a great place near millennium Park. But also a great place to get a buy a transit card and explore all Chicago as the L train is right outside your front door. I loved the charm of the city and it's noises right outside my big floor to ceiling windows. There is a wonderful breakfast/lunch spot right next door. Goddess and the baker and Mexican spot right down the street to enjoy. ##### sandra Stayed 5 nights in May 2025 ### 10/10 Excellent #### Verified traveller 16 Apr 2025 Liked: Cleanliness, room comfort, communication #### Wonderful experience. Very comfortable. Nice location. Great customer service. ![](https://a.travel-assets.com/ugc/hotel-reviews/F5AEA9D0BCA42E4888A3D3858472E21F2ACA08991744826444227.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CB3688AC783AD7A85C9FE2174BD653B58F6193411744826443644.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/F334695FD95A7C9A7E4E62D06944E4E3498F2B491744826443838.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/49D33D85DF827BD4C03850D306100EA2D8418C5B1744826444038.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### John 20 Apr 2025 Liked: Cleanliness, room comfort, communication #### Sonder Jewellers Row, Chicago Stayed here before the start of our Route 66 trip. No reception and was sent check in instructions which were clear. Had 1 apartment and 1 studio. Close to everything and felt really safe. ##### John Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### jason 2 Feb 2025 Liked: Cleanliness, property conditions & facilities, communication Loved it Had to leave early but loved ##### jason Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Emily 16 Oct 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication The location was perfect. It was safe and close to everything. ##### Emily Stayed 4 nights in Oct 2022 ### 8/10 Good #### Jordan 25 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The property itself is great, and had a great view of the city. No complaints there. It should be noted that the train is very close and will be loud as it passes by, not an huge issue for us, and the property did include earplugs and white noise machines. One quirk we encountered was the fan in the bed room would randomly turn to full speed and the light would turn on in the middle of the night, this did wake us up when it would happen, and we couldn't trace as to why this was happening. Overall great property, and the next time we are in town, we will most likely book this property again. ##### Jordan Stayed 2 nights in Mar 2025 ### 8/10 Good #### Michel 11 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Liked location, accommodation, security, neighbourhood. Did not liked the noise. ##### Michel Stayed 5 nights in Sep 2024 ### 8/10 Good #### Mikaela 18 Dec 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Sonder check in experience as a first timer was super easy! Great instructions and no issues entering or exiting the property. Property was in great condition with all the amenities you could need. Only downside was the cigar bar downstairs... you could at certain times of day smell the cigar scent in our room upstairs. Not a huge issue, but if you were sensitive to the smell it would not be ideal. ##### Mikaela Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Lars 25 Nov 2023 Liked: Property conditions & facilities Always good ##### Lars Stayed 7 nights in Nov 2023 ### 10/10 Excellent #### Leslie 18 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication I so enjoyed staying on jewelers row at the Sonder property In Chicago. It was very close to the places I was visiting so I could walk everywhere. It was noisy because of the L train, yes, but when you’re inside, you Barely hear the train. I felt very safe getting into the building and getting up to my room. It was so well appointed. You thought of everything! I just wish I had longer than three days in Chicago and I hope to come back. I would rent the same apartment again without a doubt! ##### Leslie Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Duk yung 29 May 2023 Liked: Cleanliness Very nice location. Just few walks to Metro. There was no reception but it was not uncomfortable. Very clean and well equipped. But I could not sleep well due to the sound of Metro wholeday. ##### Duk yung Stayed 4 nights in May 2023 ### 10/10 Excellent #### Stewart 11 Jun 2024 Liked: Cleanliness, room comfort, communication #### Great stay in Chicago We had a wonderful stay in the very comfortable apartment. I chose it for the location near Millenium Park and because it was a one bedroom. The apartment had excellent furnishings and faciilties. We had two difficulties during our stay, with the AC and with the washing machine, and both were solved quickly by the staff. They were responsive and went the extra mile to be sure everything was okay. We were also right over the L train, but with AC running I didn’t even notice it and slept great. We’d be happy to stay there again. ##### Stewart Stayed 6 nights in Jun 2024 ### 8/10 Good #### norma alicia 29 Apr 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Linens, towels, crockery, appliances. Products for cleaning. Everything great. Excelente geographical spot. One only incovinience: the train line on the door. But you gey used to it. 😀 ##### norma alicia Stayed 5 nights in Apr 2024 ### 8/10 Good #### Yana 4 Nov 2022 Liked: Cleanliness, amenities, property conditions & facilities Proximity to transit was a plus and a minus - convenient for travel but the L was loud at night. Proximity to the Cigar shop made for unpleasant odors in the corridors, stairwells and elevator, but air in the apartment itself was fine. ##### Yana ### 10/10 Excellent #### Elaine 29 Jun 2024 Liked: Cleanliness, property conditions & facilities, communication Initially we had an issue with access. However, I used the chat function on the Sonder App and had an immediate response with a new access code. They were very helpful. The property had everything we needed for our stay. Ideally positioned for sightseeing. Everything in walking distance. Fabulous breakfast at Goddess & The Bakery next door. Only slight negative is the bed base is larger than the bed. The wooden corners stick out. Which means stubbed toes and bruised legs. We soon learnt to be careful manoeuvring around the edges. ##### Elaine Stayed 4 nights in Jun 2024 ### 4/10 Poor #### Janine 23 Nov 2024 Liked: Cleanliness Disliked: Room comfort, communication #### NOT a hotel, just priced like one. THIS IS NOT A HOTEL. There is NO staff. There are signs on the walls claiming that you can call talk to someone any time, but if you call the number it tells you to use the app, but the app says call the number. NOBODY will help you. I tried to cancel but there is NO way to get out of the reservation. On the outside it is easy to miss because it's just a plain door with a small sign, basically an old tenement bldg. It is supposed to be a smoke-free property but I was breathing HEAVY smoke EVERY time I was in there, you certainly can't open windows, and again, no staff and no way to cancel my reservation, It was so bad I had to use a telemed doctor and walk to Walgreens and get a rescue inhaler. Getting in and out was a huge ordeal because you need to use a code on your phone every single time. The water pressure in the shower was almost nothing. The place was clean but the two upholstered chairs in the kitchen were filthy (one was broken). Bed was hard as rock and no way to adjust thermostat (set at 68F) I am beyond furious with no recourse. If I knew it was an unstaffed tenement I would NEVER have booked it. Worst "hotel" stay ever. And by the way if there is no staff it should NOT be priced this high, there is literally nothing to justify the crazy high cost. ##### Janine Stayed 3 nights in Nov 2024 ### 8/10 Good #### Christopher 5 Aug 2022 Liked: Cleanliness, room comfort #### Great but with snags I would love to give this place 5 stars, but we had two issues. Firstly, the elevator was broken. This was inconvenient but workable. Then, we walked into our apartment to find that it hadn’t been cleaned at all. The bed was unmade, there were dirty dishes in the sink and even the toilet wasn’t flushed from the previous occupant. (Not that it was Sonder’s fault, but this must have been the most hirsute person on earth - there was hair everywhere!) With no staff on the premises, it took some time to figure out how to get in touch with someone. Then it took about an hour and a half to get moved to a different apartment. This apartment was nearly identical to the first one. It was incredibly nice. Outfitted with anything you’d need - pots, pans, plates, paper towels, dish soap, fridge, washer dryer. Extremely spacious. Even though the train runs right by the building, it was super quite. The location is unbeatable. You’re steps away from Millennium Park and the Art Institute. Tons of shops and restaurants. In short, it was wonderful. Despite the initial troubles, this was a great stay and I’ll probably give Sonder another chance in the future. Unfortunately, because of the elevator, cleaning problem and difficulty communicating, I’ll have to give it 4 stars. ##### Christopher Stayed 2 nights in Aug 2022 ### 8/10 Good #### Ann 19 Sept 2025 Liked: Cleanliness, property conditions & facilities, communication Great little place for our family of four to stay while visiting Chicago. Right in the heart of downtown, close to shopping, parks, museums, and restaurants. Only issue is you are right on the train tracks and they run all night. They did provide a noise machine and ear plugs which I didn't find until the second night and made a huge difference! ##### Ann Stayed 4 nights in Sep 2024 ### 10/10 Excellent #### Brenda 7 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The apartment was small but cozy. Very cute. Hreat for a weekend getaway. ##### Brenda Stayed 2 nights in Sep 2025