Friendly, helpful, hospitable would sum up the owners. The hotel is beautiful and has the unique charm that the pictures on the website suggest. The grounds, breakfast, pool and rooms are eveything that they say on the tin.
The local village is small, but has eveything you need. The number of restuarants to choose from is a little limited, so if you stayed for a long time you may find you need to travel further afield to get some variety, but the restuarants available are lovely and have great food.
The location to both Florence and Siena is brilliant, and the Chianti hills are all around for easy access.
The only thing against the hotel for us, and this may have been our expectations rather than the details given on the website, but I had envisgaged the hotel to be more 'remote and rusticly located'. The hotel is just on the edge of the village it is in with a road running under the garden, but don't let this put you off, you can only hear the road when you are sat at the edge of the villa's grounds, and the advantage is that you can walk to the local amentities, and the views are still wide and unspoilt.