Ratings based on 537 Verified Reviews

4.3 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from MY

Nice hotel, delivers more than expectation!

Posted 16-Mar-2017
Nice, spacious room, with wide selection of free breakfast buffet. Try the lunch buffet which is cheap with great selection. Room comes with fruits basket, fresh flowers bouquet deco, and thoughtful bag of chocolate, cookies, and fruit juice are further delightful surprises, truly value for money. Unlike hotels in Europe with high rates but bare necessity.
5out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice Hotel walking distance to night bazaar

Posted 16-Mar-2017
Pros: This hotel is near to airport 10 mins drive very convenient, room is clean and staff are very helpful & friendly. Nearby to eatery places.
Cons: Breakfast can be improved with different varieties on each day, salads bar is good, food corner can change with other dishes & some tim sums.
Location: Walking distance to Night Bazaar and Old City. Eatery shops around, Pantip - small Big C, bldg under renovation but business still ongoing.
Very helpful and friendly staff, received hotel complimentary dinner and goodies bag on our check-in. Room is good, comfy bed and come with a plate of welcome fruits. Surprises during our complimentary dinner. Enjoyed our welcome drinks at the lounge with live band. Booked hotel half-day tour to Wat Phra Doi Suthep and others attraction along the way up to the temple at mountain, temple is great but the sky is hazy we are unable to view the scenery.
5out of 5
Recommended
for Everyone
by A verified traveller from New Delhi

Value for money, even meals at hotel cheap

Posted 15-Mar-2017
Pros: Courteous and efficient Service and value for money for facilities provided.
Location: It is quite near the town center with the tourist attractions and lots of eating laces are located nearby.
It was excellent and courteous service. Welcome basket of chocolates, juice and cookies and fruit bowl of fresh fruit was amazing. The meals at the hotel are so varied and a buffet priced lower than local street restaurants - pleasantly surprising. The stay at Empress was value for money. European hotels should learn from them!
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Fantastic stay

Posted 13-Mar-2017
Would recommend hotel, great position, staff professional and very friendly
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel away from loud crowds

Posted 13-Mar-2017
Pros: Clean rooms, nice fruit tray. Good location.
Cons: Staff training.
Location: Night market, great restaurants a short time to ride away.
Very busy weekend with a wedding at the hotel (we were not a part) but other than a crowded pool, it was still a quiet stay. Close to night market and restaurants. Staff was polite but impersonal. That was the only downfall of our stay.
5out of 5
Recommended
for Everyone
by A verified traveller from SG

Posted 09-Mar-2017
Excellent hotel. Efficient staff. Excellent location. The free dinner they provided for our group was a wow at every stage.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent customer service

Posted 02-Mar-2017
Pros: It has a quiet environment, yet the night market is close by within walking distance.
Cons: Improve the quality of the complimentary room accessories.
Location: The airport and biggest mall is only 15 to 20 minutes drive away. The night market and Sunday market is only 10 to 15 minutes walk away.
Hotel offered customer service that exceeded expectations. Had many pleasant surprises and complimentary gifts.
5out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 01-Mar-2017
Pros: Full service hotel which includes breakfast.
Location: If you want to walk immediately into the night life of the old city, this hotel is not for you. Hotel staff and facilities is worth the 20 min walk
Great for the business traveler and convenience of a full service hotel for a reasonable price
5out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Comfortable hotel and wonderful breakfast

Posted 19-Jan-2017
Pros: Nice deal in Chiang Mai, close to town and wonderful breakfast
Cons: If there are power sockets next to bed, it may be better. Especially nowadays, we sleep with our smartphones.
Location: We're driving. So we didn't explore too much around the hotel. 10 minute walk from Night Bazzar. Convenience stores nearby.
The hotel is close to downtown Chiang Mai. There are plenty of complimentary parking spaces. Good for travelers renting a car. Got free room upgrade, welcome drinks and welcome snack pack as well. This is wonderful. The room is clean and comfortable with a nice view of Chiang Mai City and mountains. There are fitness center and pool as well. There are variety of choices at breakfast. Great breakfast buffet indeed.
4out of 5
Recommended
for Everyone
by A verified traveller from USA

Nice Hotel

Posted 13-Jan-2017
It is a clean,comfortable Hotel with good location. Staffs are friendly and helpful . Will be back again in the future.