Ratings based on 308 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Zealand

Grand hotel with spacious rooms and awesome pool

Posted 11-Jan-2016
Pros: I loved the pool its a little sun trap and really relaxing, the beds are comfortable too.
Cons: Its a bit dated but adds to the charm of the place
Location: We were really close to the market which are fun to go to and its and easy place to get taxi and Tuk Tuks from.
Me and my friend came for 4 nights and really enjoyed our stay. The breakfast had a great variety and every night they put a lovely flower and sleep well note on our pillow. On our first night we got a fruit platter delivered and some welcome gifts of chocolate and chips. The shuttle to and from the airport was handy too and the staff are all very polite and happy to help you.
4 out of 5
Recommended
for Everyone
by A verified traveller from HK

Pleasant stay

Posted 27-Dec-2015
Hotel is a bit old and far away from central but it was a comfortable stay and room was big. Sound proof was fine for this room, also we got a surprise gift from the hotel as complimentary for Xmas with a pack of snacks!
2 out of 5
by A verified traveller

Posted 25-Dec-2015
โดยรวมค่อนข้างดีแต่ห้องน้ำอ่างอาบน้ำเสียทำให้อาบน้ำไม่สะดวกจะแจ้งเจ้าหน้าที่ก็ดึกโรงแรมน่าจะดูแลบำรุงรักษามากกว่านี้ สัญญาณไวไฟแย่มาก ไม่แรงเลยและใส่รหัสบ่อยมากแต่ชอบตรงมีชอคโกแล๊ตก่อนนอนและอาหารว่างตอนบ่าย
5 out of 5
Recommended
for Everyone
by A verified traveller from Fung

靠近夜市,非常好。

Posted 20-Dec-2015
好多驚喜,好開心,還有國語及粵語職員對話,感覺非常滿意,但機埸來回接送要自費,如果可以免費,那更為好,會另我感覺更親切。
5 out of 5
Recommended
for Everyone
by A verified traveller

Fab hotel

Posted 08-Dec-2015
Great place to stay Very central to bars and restaurants. Excellent staff very friendly! Nice touches with fresh flowers given to the ladies in the bar. Food great lots to choose from. Definitely go back
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle, WA

Nice older hotel

Posted 26-Nov-2015
Pros: Taxi service was great. Ninja one of the driver was very pleasant and helpful.
Checking in was quick and efficient. Room was very spacious. Plate of fruit and a bag of complimentary sweets. Staff were very helpful and friendly. Arranged a car and driver to take us to a wedding without any fuss. Breakfast selection was wonderful. Selection included Asian and western choices.
2 out of 5
by A verified traveller

Old 4 stars hotel

Posted 13-Nov-2015
Location: Good location near the old city.
The staff is nice and very helpful but the hotel is old and in urgent need for renovation.
4 out of 5
Recommended
for Everyone
by A verified traveller from paris

HOTEL ACEUILLANT

Posted 12-Nov-2015
C'est un des meilleurs hôtel de chiang mai le personnel est adorable et les chambres confortables
5 out of 5
Recommended
for Families
by Adam from Salt Lake City

The Empress Really Impresses

Posted 27-Oct-2015 on Hotels
Wow! This hotel was fabulous. 1500 characters is not enough to do it justice. We booked 2 suites, but on arrival found out that there were not 2 suites on the same floor. The manager quickly arranged for another room for us which was across the hall near our suite. There was a beautiful fruit plate awaiting us in both rooms and a welcome bag with cookies and candy the second day of our stay. The shower was hot and stayed a consistent temperature (different from our much more expensive hotel in Bangkok) and the air conditioner worked perfectly - a welcome relief from the hot Chiang Mai days. The art around the hotel and in our room was beautiful. But what sets this hotel apart from EVERY other I have stayed in was its service. The desk staff were so welcoming and accommodating. Their English was very good and they were eager to help. Their restaurant staff and service manager were simply the best and treated us like celebrities. We really were blown away at the attention they gave us. The 5 course complimentary dinner we were offered on our last night provided one of the best memories we had on our 10 day trip to Thailand. The service manager came and spoke to us about our stay and spent probably 10 minutes talking with us about the hotel, Chiang Mai, the King of Thailand, and his own respect for the many visitors he has entertained. This hotel will be my most memorable ever, I am sure. You must stay here!
5 out of 5
Recommended
for Getaway With Friends
by cunfang from 上海

Posted 23-Oct-2015 on Hotels
服务很好,性价比高。