Ratings based on 432 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Bangkok

Another place for choice of "peace of mind"

Posted 29-Aug-2016
Pros: Since the beginning at reception, this is why it is rated "high score" by trip advisor
Cons: Some renovation might be useful and needed as hotel has been used for quite some time.
Location: Night Bazarre and local fresh markets like Warorot Market (well known)
Even staying in raining season, still feeling warm with pleasure reception
4out of 5
by A verified traveller

Good Value

Posted 23-Aug-2016
Good service, clean room, beautiful lobby, great pool, overall good facilities.
5out of 5
by A verified traveller

Hôtel superbe avec personnel pareil

Posted 13-Aug-2016
Très bon rapport qualité prix avec un discount pour total environ 60 USD par chambre par nuit inclus petit déjeuner pour 2 personnes. Buffet petit déjeuner superbe. Attention. Fenêtres ne s'ouvrent pas, vaut mieux chercher la clim qui ne se règle pas bien forcément, four ou frigo....
3out of 5
by A verified traveller

Just outside Old City, but perfect distance.

Posted 09-Aug-2016
We found the hotel to be good, maybe needs a little upkeep, little paint. Customer service was not their strong suit. Compared to other 4/5 star hotels, they need some training.
5out of 5
by A verified traveller

매우 만족스런 호텔

Posted 31-Jul-2016
맨처음 느낌이 좋았는데 방에 들어가니 2박이라 그런지 환영과일과 환영스낵이 있었고 매일 침대에 꽃을 놓아주었습니다. 너무 만족스러워서 다른 일정을 취소하고 하루 더 묵었는데 다시 똑같이 예쁜 에코백에 환영스낵이 제공되었습니다. 아마 풀북이되면 제공하는것 같았습니다.
5out of 5
by A verified traveller from Bangkok, Thialnd

Nice staff. Breakfast is good.

Posted 05-Jul-2016
Pros: breakfast
A little bit old but clean. Just don't like the air condition control penal is old style. Staff is good. Over all is very good.
4out of 5
by A verified traveller

Worth to stay but too many choices in Chiang Mai

Posted 04-Jul-2016
Stayed only one night at Empress. The hotel conditional was well maintained than expected that i didn’t notice it has been running over 20 years. The request i made on booking was fulfilled. The deluxe room was nice that even better than their photos on website. Personally not prefer the small statue they put in the room. A nice fruit platter and a small snack bag were complement in the room. The a/c was strong but we turned the direction other way round then was fine. The king size bed was comfortable. Breakfast buffet was standard and enough for a good day start. The price I booked was really worth. Only the reception staff were acting cold and not hospitality as a kind of hotel representative.
4out of 5
by A verified traveller from 愛知県豊田市

久しぶりでも満足

Posted 03-Jul-2016
エンプレスは8年前初めてチェンマイを訪れた時以来何度も利用。ここ数年はニマヘミン周辺が多く久しぶりでしたが相変わらず朝食美味しかったです。 建物は古くなっても手入れはシッカリ、スタッフも親切な対応で大変満足した滞在でした。 注文をつけるとしたら、温度調整が出来ないエアコンでしょうか?Lowでもききすぎでスイッチ入れたり消したりでした。
4out of 5
by A verified traveller from 日本

老舗という感じのホテル

Posted 29-Jun-2016
Pros: 高層階からの眺めがいい。 お菓子の差し入れサービス。
Cons: 朝食がもう少し充実していればよかったと思います。 ただし、不満というほどではありません。
Location: オールドマーケット散策にもちょうどいいです。 ただホテル付近は少し寂しいです。
オールドマーケットにも徒歩で行けますし、立地もいいです。 設備も値段の割には、いいですし、部屋も眺めがよかったです。 老舗ホテルという感じですが、特に不満な点はありませんでした。 またチェンマイに旅行するときは利用したいと思います。 家内も気に入っていました。
5out of 5
by A verified traveller from Canada

Posted 23-Jun-2016
Pros: Everything!
Great hotel, AMAZING staff. Paul W. the assistant front office manager was fantastic and helped us book not only a driver for the day when we wanted to tour around outside the city, but also helped us book our transportation to Koh Samui after our stay. Everyone here was delightful, the breakfast buffet was plentiful and they even gave us a lovely bag of chocolates, chips and crackers! We also received adorable little wooden elephant keychains during our first breakfast. The tuk tuk drivers down the lane were hilarious and fun, so polite and helpful. Loved everything about this hotel and would highly recommend it and would definitely stay again! Chiang Mai is our favourite so far and The Empress was part of the reason!