Ratings based on 355 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller

Great location, great staff, great value!!!

Posted 29-Apr-2016
The staff was super helpful, the location was great (walking distance to Night Bazaar), short distance from laundry & 7-11.
4 out of 5
by A verified traveller from Canada

Hotel for Older Couples

Posted 29-Apr-2016
We are a young couple and found most of the people at the hotel we older couples. We were not big fans of the hotel restaurant at all. Easy to get a cab and tuk tuk and all drivers know where the hotel is which is a bonus! Pool was nice and enjoyable during the hot days. Hotel was very clean. For anyone staying in Chiang Mai we would highly recommend the Elephant Nature Park - best part of our stay!
4 out of 5
by A verified traveller from Hing Kong

Overview of hotel

Posted 29-Apr-2016
Decoration of room is old. Buffet lunch is very good. Not much restaurant and noshopping place nearby. Staff are very nice.
5 out of 5
by A verified traveller from 大阪


Posted 24-Apr-2016
とても清潔で快適な部屋でした。ちょっと古い感じはありましたが、綺麗に清掃されていました。 お風呂は湯ぶねがあり、日本人にはありがたいです。また、日本のお菓子のサービスもありました。 最後、スタッフも丁寧でとても良い対応していただきました。 また、泊まりたいです。
4 out of 5
by A verified traveller from canada

GooD hotel for a 3 night stay

Posted 22-Apr-2016
We stayed at The Empress for 3 nights in mid April. The service from the staff including JJ at the tour desk and Ms. Bu at the front desk was excellent. The al la carte food off the menu was good. Breakfast was fine. Room was spacious. The bathroom was not convenient in that the tub flooded every time we took a shower. Wi fi was patchy in the room but good on the restaurant. I would stay here again.
4 out of 5
by A verified traveller from Bkk

รร. ทำเลดี ใกล้แหล่งท่องเที่ยว

Posted 20-Apr-2016
ข้อดี มีขนมของขวัญเซอร์ไพส์ ทุกวัน อาหารเช้าดีมาก ทำเลดี เดินทางสะดวก ข้อเสีย ทีวีจอแก้วรุ่นเก่า น่าใช้LED TV รถรับส่งต้องเสียเงิน ไม่ฟรี
5 out of 5
by A verified traveller from NS, Canada

Great hotel with the kindest staff

Posted 19-Apr-2016
We had a great stay at the Empress. The hotel was nice and the location was good. The best part, though, was the staff. My husband and I are regular travelers but we both agreed that we've never been made to feel more special than at the Empress.. The staff always had smiles on their faces and there were so many thoughtful touches from little New Years gifts to bouquets of flowers every night. we lived Cjiang Mai and we loved the Empeaa hotel... We really hope to return someday and would 100% stay at this hotel again!
5 out of 5
by A verified traveller

Superb service

Posted 18-Apr-2016
The hotel staff were extremely helping. We were satisfied with everyone from the front desk, the bellmen to the room service. We even received gifts such as a fruit plate and chocolate. Comparing to major hotel chains this hotel may seem old fashioned but the facilities are well run and all the needed functions are met, besides it has some nice decor of local traditional flavor. The front desk thoughtfully provided us plastic bags for our phone during the water splashing Songkran festival. The Cantonese restaurant Panda Palace has a dim sum buffet lunch which is quite decent although not entirely authentic, and is very reasonably priced.
4 out of 5
by A verified traveller from London

Close to town centre in relatively quiet location

Posted 18-Apr-2016
Pros: Value for money and friendly efficient staff - buffet breakfasts pretty good too.
Cons: New decor and furniture in the bedrooms.
The hotel needs a little upgrading, but the facilities all work and at the current price offers great value for money just outside the city walls.
4 out of 5
by A verified traveller from bangkok

อยู่ในเมืองหาง่ายเดินทางสะดวก อาหารเช้าหลากหลาย

Posted 13-Apr-2016
Pros: เดินทางสะดวก
Cons: -
Location: -
รร.หาง่าย ที่จอดรถเยอะ ห้องพักกว้าง อาหารเช้าหลากหลาย และมี Surprise จากทางรร.เป็นช็อกโกแลต พนักงานขึ้นมาให้หลังจากห้องพักแล้ว