Great hotel, AMAZING staff. Paul W. the assistant front office manager was fantastic and helped us book not only a driver for the day when we wanted to tour around outside the city, but also helped us book our transportation to Koh Samui after our stay. Everyone here was delightful, the breakfast buffet was plentiful and they even gave us a lovely bag of chocolates, chips and crackers! We also received adorable little wooden elephant keychains during our first breakfast. The tuk tuk drivers down the lane were hilarious and fun, so polite and helpful. Loved everything about this hotel and would highly recommend it and would definitely stay again! Chiang Mai is our favourite so far and The Empress was part of the reason!