The hotel staff were extremely helping. We were satisfied with everyone from the front desk, the bellmen to the room service. We even received gifts such as a fruit plate and chocolate. Comparing to major hotel chains this hotel may seem old fashioned but the facilities are well run and all the needed functions are met, besides it has some nice decor of local traditional flavor. The front desk thoughtfully provided us plastic bags for our phone during the water splashing Songkran festival. The Cantonese restaurant Panda Palace has a dim sum buffet lunch which is quite decent although not entirely authentic, and is very reasonably priced.