Ratings based on 148 Verified Reviews

4.2 out of 5
79% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from nj

Excellent hotel close to airport with good shuttle

Posted 11-Aug-2017
love the luxury of this hotel. Kids thouroughly enjoyed all facilities including the many items on the scrumptious buffet. Staff was so helpful including Mr. Hemant and the gentleman who served us food when we arrived late at the hotel. Thank you so much. We will definitely plan to stay here again
Comment from Hotel Management
12-Aug-2017 by General Manager, Waterstones Hotel, Hotel Management
Dear Esteemed Guest, Thank you for taking the time to review us on this travel forum and share such glowing feedback about the hotel. It is our constant Endeavour to offer our guests a wonderfully comfortable experience through our commitment to service and quality. We will forever aspire to provide such beautiful experiences to all our guests, in our never-ending quest for perfection. Once again, thank you for choosing to stay with us and we hope the Waterstones remains your hotel of choice in Mumbai.
2 out of 5
by Bhagyesh

Posted 18-May-2017 on Hotels
The hotel was clean in parts
Comment from Hotel Management
17-Jul-2017 by Waterstones, Hotel Management
Dear Guest, Thank you for your valuable feedback. We have noted your feedback for an immediate action. Once again, thank you for choosing to stay with us and we sincerely look forward to another opportunity to serve you. Warm Regards, Team Waterstones.
1 out of 5
by A verified traveller

Posted 27-Apr-2017 on Hotels
Poor. Asked for a NON-smoking room. couldn't offer one. After all hotel offered an upgrade in the non-smoking area. which was nice. But once in the room you could smell the cigarettes from far. Having a late flight, wasn't allowed to spend my waiting time at the pool after my checkout. Poor service! will not rebook here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

The Club Suite made this a 5 Star stay,

Posted 18-Apr-2017
Pros: swimming pool, club suite, staff
Cons: the price of alcohol is exorbitant for an Indian hotel - almost 3 times the price I came across at a bar in Mumbai.
We were lucky to have stayed at the Club Suites (which is not located in the same building as all the other hotel rooms). The Club Suite is exclusively located in the building which houses the Spa, Swimming Pool and Gym. The living areas exceeded the expectations of my family of 4 and we were amazed with the comfort quality of the bed/pillows, and the size of the suite - it is very well decorated and practical. Also, well positioned for the use of facilities provided by Waterstones - i.e. games room, movie room and leisure facilities. We were well looked after by the staff, treated with courtesy and respect, and nothing was too much trouble. There is a genuine tendency by the staff to be helpful. The swimming pool is another the 'wow' factor. Probably the biggest swimming pool we have come across and during the time we stayed there, the water was very warm and inviting. The location is quite central, being a stones throw away from the International Airport, but not noisy as one would expect. The evenings were quiet and there were no known plane noises during the day that come to mind. Short(ish) rickshaw ride away from Juhu and vibrant places in Mumbai.
4 out of 5
by Rajesh

A different experience

Posted 22-Feb-2017 on Hotels
Used the meeting facility along with the room. Meeting room and service was very good. Pricing was optimum too. The hotel has a unique feel in terms of layout and built. A different experience. Food was simple and very good.
1 out of 5
by Kunal

Hotel dose not check the online request made. POOR

Posted 22-Feb-2017 on Hotels
wrong commitments made by the hotel staff at the checkin time.
5 out of 5
by Sheela

Excellent

Posted 18-Feb-2017 on Hotels
It was amazing stay. Good service. Staff very helpful. Treated like v.i.p. Would recommend friends and family to stay. Food was expensive. For vegetarians was not that many options had to go out to eat. Especially if you needed without onion and garlic. No decaf tea. If this was provided, I think customers who don't have caffeine would have option to drink.
1 out of 5
by Jack

Very bad experience! Not happy!

Posted 23-Jan-2017 on Hotels
Why was it bad? I would be lying if I said that this wasn't a good hotel; on paper at least. I stayed here for one (Saturday) night and chose the hotel for one final night of "luxury" after having spent 2 weeks in a basic beach hut in Goa. It was also picked for convenience as it was right next to the airport and we had an early flight. This was great (although the hotel charges about £10 for what is a 5 min walk or you can find a tuck tuck out front which costs £0.60.) The room was clean and had all the things you would expect in a 4/5* hotel. The hotel has a separate building/club with some outstanding facilities: Spa, amazing pool, gym, bar, etc... HOWEVER, what is not mentioned anywhere on the Hotels.com site and what I later found out to my despair is that PAYING hotel guests do not have access to said facilities on the weekend. I was therefore refused access to the majority of the services that the hotel "offers".I am not sure who is at blame - hotels.com for having the wrong info on their site or the hotel itself. I would avoid this hotel as there are a range of others in the area. Finally, (and in fairness I neglected to see this on the site) wifi is chargeable at about £10 per day. To put this into perspective, I paid the same price for 11 nights in Goa as I did for one night here and wifi was free... In conclusion, I could have paid a fifth of the price and had the same elsewhere i.e. A room and a bed. I feel robbed
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 13-Jan-2017 on Hotels
5 out of 5
by satish

Elegant & Decent Hotel

Posted 10-Jan-2017 on Hotels
Very Nice Hotel , lots of greenery in the campus,Different Themes on each floor( ours was Glacier Room), Spacious Clean Rooms & Toilet , Courteous Staff . Good Breakfast , "All stir Fry" is must try Restaurant with lovely outdoors. very near to Chhatrapati Shivaji International Airport (1.3km) , convinient for a late night pickup or drop. can see Terminal T2 from the window facing the Airport. Valet Parking , Ample Parking space .