Found all of the staff really friendly and helpful. Be aware that there is lots of noise from disco and drinkers until 2am on some nights (Weekends and Wednesdays?) - so if you're a light sleeper or aren't there for a night out yourself don't stay here. This didn't bother us though so was fine. During the day was very quiet as it's tucked away in a side street. Full English breakfast was great, fast service and hot! Location is fantastic, right in the middle of town. Could do with some TLC in places - some hallway carpets are in desperate need of being replaced - some have been, and from speaking to the cook at breakfast they are apparently working on this. Also plaster cracked on some walls, again TLC.