We booked this for my in-laws as they were on a trip to Cheltenham as a Christmas present, we went through many hotel options trying to find a nice hotel within a reasonable budget. The hotel itself was clean although when they arrived their room wasn’t ready for them to stay in. Furthermore we made sure they had a private bathroom, however what isn’t mentioned is the double room we booked even though it stated private bathroom this wasn’t an en-suite it was a bathroom down a hall separate to their room and they ended up paying an additional £20 for a twin room rather than a double so they could have a en-suite. When they questioned why it wasn’t made clear they received some pushback and rudeness on this which isn’t the best start to a night away. They did say however that bedding and towels were clean and the room was nice, they also had breakfast which was included which again said was of a reasonable standard.
