- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and dirty. The room I was given smelt of faeces and the toilet flush was broken. When reported to the hotel manager Deniz did nothing. She tried fixing it herself but obviously it didn’t work. She made us stay in that room for two nights with the unbearable smell of faeces and gave the next available room to someone else. Eventually we were given a new room but the door lock was broken and the bed sheets as well as towels were dirty with stains. The toilet flush in this room was also broken. When complained the hotel manager confronted us in a very rude manner. While we were out the next day our things were thrown around and the room wasn’t cleaned as we had requested so clearly someone had gone threw our belongings. The breakfast is not nice, old and uneaten food from previous days is served. We left early and moved to a different hotel. Overall hotel is in a bad state. Hotel manager, Deniz, is a very rude and disrespectful to guests. I’d recommend that you don’t book a room here as there are plenty of cleaner hotels in Alacati who are respectful to their guests.