As gay couple we are always a little nervous booking in but from the moment we arrived I've never felt so welcome at a hotel. Greeted by the lovely Francesca (the owner's daughter), who was genuinely interested in us and where we were from and sweetened by a lovely complimentary glass of prosecco, we sat on the beautiful wide open terrace with a hint of Lake Garda in the background.
Our room was large and bright with its own balcony and a huge bed and if the hotel and its settings seemed vastly undervalued by its 3 star status, the service alone made it 5 stars for us. Truly exceptional.
Caroline, the lady of the manor, went above and beyond what you would expect as a host. We were only there for a short stay, for a wedding and had a last minute laundry mishap. Not only did she drive our suits and shirts to the local dry cleaners but when they could not remove the stains from one, she hand washed and pressed it in her own time and at her own cost! This saved us alot of valuable time and stress leaving us to enjoy our trip as planned.
Her thoughtfulness and generosity throughout the stay was incredible, and when it was abused by some other guests staying at the time, it was obvious how affected she became by this. She clearly puts her heart and soul into every waking hour. I'm in business myself and this dedication is hard to come by.