21 Sept 2013
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience an ambiance
Our booking had not been received but the gentleman receiving us was happy to follow up and accommodate us. When the bellboy took us to our allocated room it had not been cleaned from previous occupation. He did not falter rang the front desk and we were upgraded to a massive suite with balcony overlooking the castle drawbridge and feature fountain. On returning downstairs later the receiving clerk apologised for the situation and stated that our booking had been stuck in the fax machine. Overall a great stay, beautiful grounds. Restaurant a bit pricey but definitely five star and fantastic food and service. You do get what you pay for and considering the room was a reasonable price we were extremely happy.