Ratings based on 1,553 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from durham NC

nice hotel

Posted 25-Aug-2016
Pros: good and clean. Very good service and restaurant
Cons: don't know
Location: not a great location,difficult to get to
we stayed there twice and enjoyed it. we had an excellent time.
5out of 5
by A verified traveller from Northants

Lovely hotel. Walking distance of great amenities.

Posted 25-Aug-2016
Pros: Brilliant efficient and friendly staff.
Cons: More free view channels
Location: Fantastic position for Cardiff's sights/transportation/restaurants.
A very high quality hotel in a prime location. Nothing seemed too much bother for the staff.
4out of 5
by A verified traveller from brisbane qld

Easy reach of Cardiff bay

Posted 22-Aug-2016
Pros: Clean and modern
Cons: The restaurant food
Location: Very close to the city centre and Cardiff bay
The hotel is very comfortable but our experience of the hotel restaurant not in keeping with the overall rest if the hotel. Room service food was not up to scratch food delivered uncovered and bread stale on the sandwiches we ordered plus the filling very poor for the money charged. Our experience of the restaurant Aldo not good very slow service and food presented burnt such a shame because the hotel was great otherwise
5out of 5
by A verified traveller from London

Convenient Location and Great Place to Stay

Posted 20-Aug-2016
Pros: Good location free parking free wifi friendly staff spacious rooms
Cons: softer pillows. more toiletries provided per person, as one tiny bottle of shampoo is not enough for 4 people in a room.
Location: There are quite a few things to do and see near the hotel, like the Cardiff bay, Doctor Who experience, Cardiff castle, shopping centres etc
I stayed at this hotel near Cardiff City center for the first time with my family. Very easy to get to places by walking or by car. Food shops, restaurants, takeaway are a walking distance. Less than a minute away you will find a lovely clean and neat Chicken House which serves halal fast food. There is a Red Dragon Centre which is a shopping mall with lots of restaurants and other shops. Local Tesco's and Tesco extra and lots of high street brands are in the surrounding area, easier to get there by car. The hotel is located I would say in a perfect location and has free parking with free strong WiFi signal. There are quite a few things to do and see near the hotel, like the Cardiff bay, doctor who experience, Cardiff castle, shopping centres etc. The room was very clean and tidy with a cooler in the room fitted at the top of each room. Spacious room but beds were little under standard and pillows were hard. Lovely bathroom and hidden toilet which you may have difficulty in finding. You will understand once you get there. Polite and friendly staff. Had a lovely time and will definitely recommend it.
3out of 5
by A verified traveller

Expedia Mix-up with Rate Paid, plus, 4* Hotel?

Posted 17-Aug-2016
Expedia screwed up the rate payable. Unhappy customer awaiting resolution by Expedia. Hotel was OK, but definitely not a 4*, which the "secret deal" claimed this was. Rooms not as "fresh" as their Bristol hotel. Upstairs public areas hot and stuffy. Reception somehow unaware that a 14 year old was travelling with me, and so had not made up the sofa bed. Worse still, we went out for seven hours, and it had STILL not been made up by the time we got back at 11pm.
3out of 5
by A verified traveller

Posted 13-Aug-2016
Zimmer recht ordentlich, Hotel schwierig zu finden, gutes Frühstück
4out of 5
by A verified traveller from london

good location and value with free parking!!!!

Posted 13-Aug-2016
stayed here for 2 nights in august. nice clean hotel. next to a busy road but didnt bother us as was walking distance to mermaid quays which has lots of restaurants and waterfront. we took the river boat into cardiff city centre and a bus back which was quick. hotel room was a big size and clean. free parking was a bonus. overall a great stay in a lovely location
4out of 5
by A verified traveller from Devon

Nice hotel in a good location

Posted 10-Aug-2016
Pros: Location and free parking also free wifi
Location: Located close to Cardiff Bay plenty of bars and places to eat
Comfortable spacious room - within walking distance of Cardiff Bay
3out of 5
by A verified traveller

Recent stay Aug 2016

Posted 07-Aug-2016
Nice hotel, staff extremely helpful and friendly. Quite a bit of noise from 200 children staying there on some sports trip, this made breakfast time extremely hectic and noisy. Aside from that I would recommend the hotel
1out of 5
by A verified traveller from Canada

Worst service ever

Posted 05-Aug-2016
Pros: Noning
Cons: Cleanliness, staff attitude.
Location: Advertised as a convenient location, but a minimum 20 minute walk to anything that might conceivably be open in the evening.
I have travelled a lot, throughout North America, Asia, Africa, Europe, and Oceania, and I have never experienced such poor service in a hotel in my life. Our room wasn't really made up, the beds were sort of thrown together, glasses and coffee cups weren't cleaned, supplies of coffee, tea and toiletries were not replenished. We ordered room service one evening and after 10 minutes of the phone not being answered, we finally got through. We were told it would be 45 minutes for a sandwich and a pizza, which it was. We had a rental car company picking us up. They said the front desk tried to call us but we weren't in. when we inquired at the front desk they insisted they had called, despite the fact that we were there waiting for the call. When I said that there must have been a problem with the phone, they said we should have told them that before. Of course we had no way of knowing, but it was still our fault. No apology, no acknowledgement of inconvenience, nothing. The lobby was filthy, every flat surface was covered with dirty dishes and garbage when we arrived. We dropped our bags and went out for 2 hours. It was exactly the same way when we got back. I have never given a bad review to a hotel before, but I will try very hard to never let any of my friends stay at this place ever!