Ratings based on 2,063 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 18-Oct-2017
Good hotel,close to Cardiff bay centre,so nice bars & restaurants
4 out of 5
Recommended
for Couples
by A verified traveller from Taunton

Easy access for the city centre

Posted 16-Oct-2017
Pros: Clean and comfortable beds in our superior room, lovely bathrobes and slippers to use during the stay which was a lovely touch, also free biscuits!
Cons: More milk cartons would be great although staff did provide extra cartons on request
Location: There is a cinema and restaurants nearby and someting called Mermaid Quay which we only found when we were leaving...
My sister and I have stayed here before and returned because it is such good value - clean, free parking and very easy access to the centre via the nearby train, which is cheap.
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Efficient hotel with great staff

Posted 14-Oct-2017
Pros: Staff, spaciousness, fluffy bathrobes, convenience for Cardiff Bay attractions.
Cons: Perhaps a different supplier for the breakfast black pudding which was rather tasteless!
Location: Close to all the attractions of the Cardiff Bay area
This stay was for a weekend of opera at the Wales Millenium Centre which is a convenient stroll away. The hotel is very well kept and seems much younger than the age shown by the plaque commemorating its opening. The rooms are well equipped and comfortable, though the corner wardrobe and safe within it are a bit awkward to access. Service throughout was excellent from a well-trained and supervised staff. The breakfast buffet is a generous one and evening meals also very pleasant in quite spacious surroundings.
4 out of 5
Recommended
for Everyone
by A verified traveller from hong kong

Posted 12-Oct-2017
Spacious and big bed. Good sleeping. Many parking space. It will be nice to have refrigerator.
2 out of 5
by A verified traveller from Cardiff

Traffic noise

Posted 09-Oct-2017
Pros: Lovely comfortable rooms
Cons: Soundproofing
Location: Right by Cardiff bay and all the bars etc ,and other amenities
The hotel itself is lovely and the staff very efficient and friendly however it's a good job that it's not a Premier Inn with it's good night guarantee because it was one of the worst night sleep that I have ever had. The hotel is next to a very bust road so the rooms on that side are subject to constant traffic noise - really need to get better soundproofing but to make matters worse our room 322 was next to a laundry room so at different times it felt as if a train was going through the room. We has such little sleep that we stayed in bed and missed our breakfast for which we had paid. I did tell the receptionist when we checked out but she shrugged and made no attempt to offer an apology let alone any recompense such as refunding the cost of breakfast. I really think that they should warn people when they are booking that some rooms are noisy.
3 out of 5
by A verified traveller

Not as nice as shown in pictures

Posted 05-Oct-2017
Not sure if it was the room we had but the room looked no where near as nice as described. Bath room was grubby and room was very dated and dark. Hair dryer in room didn't work (luckily I had my own) Was an ok stay but not worth the price we paid.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Nice and peaceful hotel

Posted 04-Oct-2017
Me and my fiancé had a great time here friendly staff and very comfortable definitely would stay again
3 out of 5
Recommended
for Everyone
by A verified traveller from New Quay, west wales

Modern hotel close to Cardiff bay

Posted 02-Oct-2017
Hotel was 10 minute walk from the Millennium theatre and bay restaurants. Well furnished. We were 4 sharing, however room only set up for 2. Eg glasses. Attention to detail, easily corrected. Staff were polite and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Somerset

Conveniently placed for many venues

Posted 02-Oct-2017
Exceptionally helpful friendly staff. Good facilities and parking.
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Amazing hotel. Great work.

Posted 01-Oct-2017
Great hotel. Clean tidy and parking space. Staff at reception and room service were great.