Ratings based on 1,770 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Back to the Future

Posted 24-Mar-2017
Cons: Advance directions on getting there
In the dark and raining, the hotel was difficult to arrive at. The Sat Nav lead us to a pedestrian path (twice) and we tried to get to the hotel visually - the FUTURE sign was very obvious - but this put us onto a main road to Barry! We returned to the Pedestrian crossing and phoned the hotel for help. It was not easy in the conditions but we then penetrated the maze in about 20 minutes. The hotel was good in all departments and we enjoyed our evening meal in the restaurant. In daylight, the location was excellent for the Millennium Centre and the quayside shops and restaurants.
4out of 5
Recommended
for Everyone
by A verified traveller from Oxford

Two nights in Cardiff

Posted 17-Mar-2017
Good price and close to everything. 1 minute walk to bus and two minutes to the train. Walking distance to the Quays with plenty of restaurants and bars. Hotel really comfortable and the restaurant was good with plenty of choice. Would come again
5out of 5
Recommended
for Everyone
by A verified traveller from Portsmouth,UK

Well positioned hotel

Posted 17-Mar-2017
Pros: The staff
Cons: Direction to the actual hotel, you can see it but there are a lot of roads all around.
Location: Walk, shop, eat, see a film and you never know what's on at the Millennium Centre
Great for catching a bus or train, the shuttle train to the city centre is very good. Walk the barrage, a choice of eating houses, we had a lovely stay, will go again.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Feb-2017
Friendly staff and parking was very easy. We only stayed for a stop over so did not get to appreciate the hotel in the fullest. But I would not have any reservations going back there.
5out of 5
Recommended
for Everyone
by A verified traveller

Short family getaway

Posted 28-Feb-2017
Pros: Price Rooms Staff
From booking in to leaving the staff were friendly helpful and cheerful nothing too much trouble Room lovely nice touch with robe and slippers Food great and not too expensive Close to mermaid quay
4out of 5
Recommended
for Everyone
by A verified traveller from London, UK

Nice hotel close to the new bay area

Posted 27-Feb-2017
Pros: A bit anonymous, but you're not looking for character if you're staying in Cardiff's bay area.
Cons: Lower the room price.
Location: Not much.
Not much to say, needed a place to stay close to the bay area and I was suggested to stay here. More pricey than I expected for something that - in the end - is an area of Cardiff made of shopping centres, chains and without much character. However, the room did the job, it was enormous (but for the unexpicably tiny wardrobe) and clean
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, close to the Doctor Who experience!!

Posted 25-Feb-2017
We wanted a hotel with on-site parking and offering a buffet breakfast. We also wanted a hotel within walking distance to the doctor who experience. We got exactly that!! We had a lovely walk to the experience which took roughly fifteen minutes. The staff were really friendly and nothing was too much trouble. Would stay here again for sure.
5out of 5
Recommended
for Everyone
by A verified traveller from Mid Wales

Excellent hotel.

Posted 25-Feb-2017
We took the kids for an overnighter in Cardiff.They love the hotel experience & there's plenty to see and do in the city.This was the 2nd time we have stayed here,and both times have been excellent.We had a suite,so the kids had their own adjoining room,which works well for all of us.Spacious,clean and warm,with huge double for us & sofabed for the kids.Excellent breakfast included too.Well located only a short walk from the Red Dragon centre & Mermaid Quay,also Cardiff Bay train station which we used for 4min trip into city centre,only marginally more expensive & far easier than taking the car.
4out of 5
Recommended
for Everyone
by A verified traveller from Birmingham

Nice hotel excellent position

Posted 20-Feb-2017
Really enjoyed the stay, the hotel looks new and the condition it's excellent. Checkin at 2 was not really convenient but we managed to use time somehow .
5out of 5
Recommended
for Everyone
by A verified traveller

Wonderful location, ideal for our one night away.

Posted 16-Feb-2017
Pros: Opulence, convenience and price.
Cons: Nothing
Location: Where do I begin ! So much heritage in just a small catchment area.
Very good location, easy access to the bay just 'tip top' !