Ratings based on 1,713 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

Clean and quiet

Posted 07-Feb-2016
Good overnight stop midway between Thredbo and Sydney. Easy access to National Gallery and other Canberra sites
5 out of 5
Recommended
for Everyone
by A verified traveller

great

Posted 02-Feb-2016
staff were very helpful, hotel was above expectations
5 out of 5
Recommended
for Couples
by A verified traveller from Canadian

Easy access

Posted 29-Jan-2016
We prefer the Best Western as it always provides a comfortable sleep - very clean and this was no exception. We appreciated the availailability of guest laundry facilities and easy access to shopping and the National Art Gallery and Parliament Buildings (by car) which is what we wanted to see in Canberra. Staff were very helpful and LOVED the free hot chocolate!
4 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Good value for money.

Posted 17-Jan-2016
Pros: More like a hotel than a motel. Great pool area.
Cons: The temperature of the swimming pool- Chilly even on a hot day!
Location: On the edge of the city so quite a distance from the central city and attractions.
We stayed here for two nights and were pleasantly surprised by the standard of accomodation and facilities. It is quite a trek into the centre of the city and places to visit though so you do need to take this into consideration.
5 out of 5
Recommended
for Everyone
by A verified traveller

Service with a smile

Posted 02-Jan-2016
Pros: Everything
Cons: Nothing
I loved the place. Clean rooms, fantastic staff and service, great pool area. Will definitely be going back
5 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne

Nice Hotel with excellent customer service.

Posted 31-Dec-2015
Nice hotel with comfortable rooms. Just 5 kms away from the city centre. Lots of parking space and lovely hotel staff. I have to mention about Joe, the reception manager I guess and he was our first point of contact at the hotel. We did a late check in after 11pm and when it was informed to the hotel, Joe organised everything for our late check in to pick our key for the safe and moreover waited for us to arrive and made sure that everything was alright. That was the best customer service I would say. We had a very good experience and I would definitely recommend this hotel to anyone who wants to plan a trip to Canberra and will come back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from SYD

Accommodation in City but Away

Posted 07-Dec-2015
Politeabd courteous staff. Enjoyed my stay. Excellent Wifi. Will be going back
5 out of 5
Recommended
for Everyone
by A verified traveller

2nd Stay and Still Great

Posted 18-Nov-2015
Pros: The cleanliness and friendly staff.
Cons: Parking
This was our second stay here and the staff and service was still fantastic. I would recommend them to anyone if I had to say there was anything I wasn't too happy with was the availability of parking in area near our room. We had to park around side and underneath the hotel which was a away from room and main parking area and seemed less secure.
3 out of 5
Recommended
for Everyone
by A verified traveller from junee nsw

some improvements needed

Posted 17-Nov-2015
Pros: was very convenient to areas we had to go to
Cons: a better way of making the rooms more soundproof
Location: location was good for where we needed to go and the shops and clubs were easily accessible
the room in the motel was adequate but I found that it was very noisy when there was a person in next room as I could hear their conversation through the walls and when they used toilet or shower. Other than that I had no qualms
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to the city.

Posted 16-Nov-2015
Pros: Cleanliness.
Cons: Hmm since i stayed only for short time I've noticed the swimming pool needs a little bit of improvement.
Location: Not much to say due to my short stay.
Easy to find, close to almost everything and most of all friendly staff. Cleanliness is no. 1 to me.
Comment from Hotel Management
18-Nov-2015 by Ryan, Hotel Management
Hi Anon, thanks for sharing your feedback regarding your visit with us here at Best Western. We take great pride in our housekeeping team; we maintain very high standards of cleanliness and we're appreciative that you have recognised this. We will also take your feedback on board regarding our swimming pool; our hotel's owners are very receptive to making improvements to our hotel and some exciting changes are planned in the future.