2/10 Terrible
Verified traveller
4 Jun 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty hotel.
We stayed in May 2019. The hotel is very central. Room was spacious with a large bedroom & separate lounge/kitchen. These were the only positives. The room was very dirty. Thick dust on every surface. Kitchen hob dirty from cooking. Smell inside the fridge nearly made me vomit. Worst of all was bathroom. Toilet with brown dirt and smell from it that spread to the room. We arrived in the late evening so when I reported the cleanliness issues to the reception I was told that nothing could be done that day but tomorrow a cleaner would be sent. We were out all day next day and when we came back to the hotel I was told by the receptionist that our room has been cleaned. But it was not. I informed the reception and was offered to move rooms. The new room was also very dirty but at least the toilet did not have brown dirt on it so we moved there. The next day a cleaner visited the room but they did not clean anything. The obvious grime and filth was still there as it was. The air conditioning was operational but did not do anything. The room was also noisy from the downstairs food place. Wires were hanging from the walls. Speed of wi-fi in the room was 4Mbps. There are no lifts in the hotel. Carpets in corridors were badly stained and grimy. On day 3 we met a Serbian lady in town who has lived in Bursa for 20 years and the first question she asked was whether the hotel was clean. When I said 'no' she than said that all hotels in Bursa have the cleanliness issue.Very sad.
Verified traveller
Stayed 4 nights in May 2019