Ratings based on 964 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Great all round hotel, perfect location

Posted 06-Dec-2016
Location: Great central location and easily walkable from Temple Meads train station (about 15 mins)
Very enjoyable stay, staff were excellent and really good range of facilities/amenities in the room.
4out of 5
by A verified traveller from Cheltenham

Posted 27-Nov-2016
Nice hotel in a good location. Attentive and friendly staff.
4out of 5
by A verified traveller from Japan


Posted 09-Nov-2016
Pros: 店員さんの対応が親切。
Cons: 特に無し。
4out of 5
by A verified traveller from South West

No Plain Tea Bags In The Room

Posted 08-Nov-2016
Pros: Lovely room, privilege room, good view, lovely bathroom
Cons: No plain Breakfast Tea Teabags in the room, not apparent until the wake up cup of tea required :-(
Location: Hippodrome, River Avon
4out of 5
by A verified traveller from Belfast

Great location for City Break

Posted 07-Nov-2016
Location: Very close to shopping area and places of interest.
Lovely room, good range of facilities in the room and fab bathroom. Staff were friendly and helpful. Comfortable bar and restaurant area. We loved the central location - hard to believe we were in England, very reminiscent of Amsterdam!
5out of 5
by A verified traveller from London, UK

Comfortable hotel in the centre of Bristol.

Posted 01-Nov-2016
Pros: The room was large, buffet breakfast was very good and it is located in the heart of the city near restaurants, bars, museums and shops. The hotel is located by the river and is close to the Floating Harbour.
Cons: I liked the hotel and there was nothing that I disliked about it.
Location: The hotel is near to bars and restaurants. It is close to several places of interest, such as the SS Great Britain, M Shed and Cathedral.
5out of 5
by A verified traveller from b

Perfect place to stay for a city break

Posted 18-Oct-2016
Location: Located well for bars, restaurants and shopping and very close to harbour. Expect a little noise at weekends. Great stay. Will stay again.
Excellent location. Comfortable and clean. The bath runs quickly so keep your eye on it if you don't want a flood! Staff could not be more helpful. Didn't get a chance to use dining facilities as so close to so many cafes. Car park is expensive but if you stay longer than 2-3 days it is cheaper to get a weekly ticket when you pay. Lovely river view.
5out of 5
by A verified traveller

We loved it!

Posted 17-Oct-2016
Lovely hotel in a perfect spot to enjoy the pubs and eateries around Welshback, of which there are many! Only downside was the size of the one lift that was working - a bit of a squeeze with suitcases!
3out of 5
by A verified traveller from Canada

Run down

Posted 14-Oct-2016
Location: During the day - Bristol is a beautiful town.
Design of the room we stayed in was OK, but the maintenance was not. Leaky faucets, tile not properly grouted were the two areas that stand out. We were there on a Saturday evening, and downtown Bristol (a normally beautiful town) is really ugly with binge drinking young people. I've heard this is a problem in many of the UK towns - better to stay outside the town on the weekend.
2out of 5
by A verified traveller from Berkshire

Noisy at night poor toiletries and tissue paper.

Posted 11-Oct-2016
Location: Good location and close to local facilities but there are a number of other hotels close by.
The hotel is in a good location. Staff are good. Very noisy in early hours from 6 am onwards on the 2 nights we stayed due to deliveries and cobble streets at front of hotel. Toiletries and tissue paper very poor quality. Approx 6 cigarette butts on the window sill of room I would expect by people smoking in the room with the window slightly open but there was no smell of cigarettes in the room. No orange juice at breakfast on the two morning we stayed and the staff explained, after I had asked them to refill the jug, that they had run out because it was busy and they had no more to refill the jugs. Vegetarian sausage was supposed to be available at the buffet but was only available on request with a 10 minute wait.