Ratings based on 1,025 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from wales

Staff so helpful after I booked wrong date

Posted 09-May-2017
Customer service at this hotel is great - we booked the wrong dates accidentally whilst in a rush and the two members of staff at reception went out of their way to help us and book us in for that night. I believe one of their names was Michael? Thank you so much, lovely stay, very close to everything you need!
4 out of 5
Recommended
for Everyone
by A verified traveller from Monmouth

Perfect position

Posted 30-Apr-2017
An easy walk to the city centre, the waterfront and the shops. Lots of eating and drinking places near by. Well appointed rooms BUT paintwork in need to a lick of paint. Would definitely recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bristol

Very good hotel along the canalside, in town.

Posted 16-Apr-2017
Helpful, friendly staff & comfortable feel about hotel - good restaurant/lounge area.
4 out of 5
Recommended
for Everyone
by A verified traveller from glos

Nice hotel in a great location heart of the city.

Posted 12-Apr-2017
One night stay, parking close by, great location. Staff really friendly. Only negative would be the buffet English breakfast was cold and swept away bang on 10 o'clock.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Not bad at all.

Posted 30-Mar-2017
Pros: The staff are very friendly.
Cons: I'd pre-booked and pre-paid. Still, check-in seemed to take a while.
Initially got stuck in Bristol traffic and missed our turmoing. Note that parking is in the NCP behind the hotel. The location is great. Right on the river, just a minute's walk to the market. Traffic in the area can be really nasty. I'm not sure about the decor. Post-modern? Not to my taste - it feels like it's trying too hard. But that's just my opinion - YMMV.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK/CH

Brilliant location and friendly staff

Posted 17-Mar-2017
Pros: I had asked for a quiet room with a view.....paid for a ''superior' one to be on a higher floor....they delivered on this.
Cons: Fluffier towels? But most things were great.
Location: As mentioned in the title, you can't fault the location....but make sure you choose the Mercure Brigstow, Welsh Back as there are 2 Mercures in town.
Chose this place for its quick access (15 mins on foot) to the railway station and quayside, central location. Also has a dated (seventies?) French charm about it....quirkily-shaped but well-designed rooms. Excellent shower, separate to bath. Welcoming, professional staff, and smooth check-in. Didn't sample any restaurant fare as went out to explore the city's cafes on the doorstep.
5 out of 5
Recommended
for Everyone
by A verified traveller from Penzance, Cornwall

Hotel overlloking the water in Bristol

Posted 13-Mar-2017
Pros: Everything - position, rooms, staff & breakfasts!
Location: Set in Welsh Back, a cobbled street beside the water, interesting restaurants nearby as well as a boarding point for the river bus
Slight problem when we arrived - I had booked us 2 rooms, for myself and a friend, and asked to be on a lower floor as we are both older & slower than we were! First we were given one room! Then we were given 2 rooms on the 5th floor! But this was all swiftly put right and we were given 2 lovely first floor rooms, next door to each other and both with a view of the riverside. Chap on the desk said he had not been notified of our preferences.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel good location

Posted 01-Mar-2017
Lovely hotel with great food Sadly our visit was marred by another guest who was partying until 4am and despite calls down to reception - nothing was done to stop it. They had one knock on their door which went unanswered - probably because they couldn't hear it over the noise - and they were then just left to carry on going. Feel that the night staff just didn't want the hassle of dealing with it.
4 out of 5
by Angela

Great hotel

Posted 22-Feb-2017 on Hotels
I normally like to try a different hotels when away but I have stayed here twice as I liked it so much. The area is good for the theatre, shopping and restaurants. The room has everything you need from nice toiletries, good lighting in the bathroom with magnifying mirror and a large bath with tv for relaxing. The only thing I didn't like we're the hard pillows.
4 out of 5
by Linda

This traveller left a rating score only Posted 21-Feb-2017 on Hotels