Ratings based on 894 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Worcestershire

Central

Posted 17-Jul-2016
Central for Bristol attractions,discounted car park adjacent. Would recommend, breakfast and evening meal first class ,staff very helpful
2out of 5
by A verified traveller

Mauvaise surprise le matin..

Posted 14-Jul-2016
Un accueil sympathique malgré un hall relativement petit. La chambre n'étant pas prête à temps, il nous a été demandé de patienter dans le bar avec une boisson offerte. Après avoir découvert l’ascenseur dérobé derrière une petite porte, nous avons atterri dans une chambre relativement propre mais vieillotte, plusieurs carreaux de la salle de bains étant cassés. Pas de problème de bruit. Nous avons demandé un petit-déjeuner dans la chambre à 11h et passé une excellente soirée sur les quais de Bristol. Cependant, le lendemain matin.. 9h 30, coups insistants sur la porte, nous sommes réveillé par le personnel du restaurant qui a commis une erreur dans la gestion des petits déjeuner. J'exprime mon mécontentement, autant pour l'heure que pour le contenu du déjeuner qui n'était pas celui qui avait été demandé. Pas d'erreur chez eux, c'est bien moi qui ai demandé un seul déjeuner pour deux et à 9h 30 pas 11h. L’hôtesse en vient même à me demander de payer un extra pour le petit-déjeuner, que j'avais déjà réglé le soir même à l'accueil. Après avoir appelé la réception, l'hôtesse reviens : - Une première fois pour récupérer le premier plateau. - Une seconde fois pour me rendre les 25£ de l'extra. - Une troisième fois à 11h avec le bon plateau, sans même feindre de s'excuser. En conclusion, un hôtel moyen avec un personnel hétérogène.
5out of 5
by A verified traveller from Derby

Excellent room, staff and breakfast.

Posted 27-Jun-2016
We booked the hotel to have a base to go to watch the ODI. We were greeted with a friendly welcome and our room was high quality with decent toiletries and a comfy bed. We slept well. Breakfast was good and the staff were helpful and polite throughout our staff. The hotel close to decent bars and restaurants but it does not have its own parking.
4out of 5
by A verified traveller

Central location for visiting city of Bristol.

Posted 30-Apr-2016
The hotel was well located for a three night visit to Bristol. Room was good size, beds were comfortable and bathroom was nice. Tea and coffee in room with biscuits was good. Only negative, room was at rear of hotel which meant noisy outside in mornings as deliveries and collections took place.
5out of 5
by Lyn from Bristol

Night out

Posted 27-Apr-2016 on Hotels
Stayed for one night after a night out . Hotel right in the centre of everything, no taxis needed, lovely view of the waterfront, clean, modern even a tv in the bathroom, enjoyable stay
4out of 5
by Ann

This traveller left a rating score only Posted 26-Apr-2016 on Hotels
4out of 5
by A verified traveller from Reading

Weekend Break

Posted 26-Apr-2016
Pros: See above
Cons: Lower cost car parking charges, a very big clean up to the surrounding area outside the hotel.
Location: Hotel located on the edge of the old docks, a little bit of the beaten track so to speak, but easy walking to many of the local haunts.
Overall I felt that this was not tremendous value for money. Outside area could do with a big clean up, but that is the Bristol Council remit not the hotels, however it does affects return visits. Bristol is a nightmare for parking. The overnight parking charge for local car park was £21.00!!!!!!!!!!!!!!!! This was discounted to £15.70 by the hotel. This one fact will stop me from returning to this hotel/location. The Hotel restaurant was very good value for money, breakfasts were excellent.
3out of 5
by Michael from London

Noisy but nice.

Posted 22-Apr-2016 on Hotels
Well designed rooms, can be quite noisy both from banging doors inside and revellers outside.
5out of 5
by Vibeke from Bergen

Great Hotel

Posted 21-Apr-2016 on Hotels
Great hotel! Absolutely loved the room. Beautiful interior and comfortable bed
4out of 5
by Anita

Bristol on Business

Posted 15-Apr-2016 on Hotels
Comfortable stay, well located hotel, a little noisy when doors opened/closed