Ratings based on 1,035 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Weekend Break

Posted 29-May-2017
We stayed 2 nights and the service and the standard of the hotel was excellent . We had our bikes with us and they locked them in storage for us , we had a great stay and we will back again very impressed.
5 out of 5
Recommended
for Everyone
by A verified traveller from wales

Staff so helpful after I booked wrong date

Posted 09-May-2017
Customer service at this hotel is great - we booked the wrong dates accidentally whilst in a rush and the two members of staff at reception went out of their way to help us and book us in for that night. I believe one of their names was Michael? Thank you so much, lovely stay, very close to everything you need!
4 out of 5
Recommended
for Everyone
by A verified traveller from Monmouth

Perfect position

Posted 30-Apr-2017
An easy walk to the city centre, the waterfront and the shops. Lots of eating and drinking places near by. Well appointed rooms BUT paintwork in need to a lick of paint. Would definitely recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bristol

Very good hotel along the canalside, in town.

Posted 16-Apr-2017
Helpful, friendly staff & comfortable feel about hotel - good restaurant/lounge area.
4 out of 5
Recommended
for Everyone
by A verified traveller from glos

Nice hotel in a great location heart of the city.

Posted 12-Apr-2017
One night stay, parking close by, great location. Staff really friendly. Only negative would be the buffet English breakfast was cold and swept away bang on 10 o'clock.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Not bad at all.

Posted 30-Mar-2017
Pros: The staff are very friendly.
Cons: I'd pre-booked and pre-paid. Still, check-in seemed to take a while.
Initially got stuck in Bristol traffic and missed our turmoing. Note that parking is in the NCP behind the hotel. The location is great. Right on the river, just a minute's walk to the market. Traffic in the area can be really nasty. I'm not sure about the decor. Post-modern? Not to my taste - it feels like it's trying too hard. But that's just my opinion - YMMV.
5 out of 5
by Jenna

Posted 21-Mar-2017 on Hotels
Convenient location, straight forward 10 min walk from train station, and a 5 min walk to Cabot Circus for shopping. Hotel clean and tidy. Room was ready early which is always a plus
5 out of 5
by Gerd

This traveller left a rating score only Posted 20-Mar-2017 on Hotels
5 out of 5
by Luca

Great position for lovely hotel

Posted 19-Mar-2017 on Hotels
I enjoyed the corner room with view
4 out of 5
Recommended
for Everyone
by A verified traveller from UK/CH

Brilliant location and friendly staff

Posted 17-Mar-2017
Pros: I had asked for a quiet room with a view.....paid for a ''superior' one to be on a higher floor....they delivered on this.
Cons: Fluffier towels? But most things were great.
Location: As mentioned in the title, you can't fault the location....but make sure you choose the Mercure Brigstow, Welsh Back as there are 2 Mercures in town.
Chose this place for its quick access (15 mins on foot) to the railway station and quayside, central location. Also has a dated (seventies?) French charm about it....quirkily-shaped but well-designed rooms. Excellent shower, separate to bath. Welcoming, professional staff, and smooth check-in. Didn't sample any restaurant fare as went out to explore the city's cafes on the doorstep.