Ratings based on 22 Verified Reviews

3.8 out of 5
72% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveller from Stratford upon Avon

Relaxing hotel in a beautiful location

Posted 14-Mar-2017
Cons: The front entrance porch was a bit dreary and unwelcoming.
Location: The views from the hotel and gardens were extensive and beautiful and there are plenty of things to see and do in nearby Bradford on Avon.
We found the hotel very comfortable and the staff very friendly and helpful. The food and service was excellent.
2 out of 5
by A verified traveller

Nice hotel if you get the right rooms

Posted 16-Dec-2016 on Hotels
Stayed here many times before and the rooms have always been fantastic - unfortunately this time I had an old room on the third floor which was horrible - out of date, uncomfortable and a poor bathroom!
5 out of 5
by A verified traveller

Beautiful room and clean

Posted 04-Dec-2016 on Hotels
Very nice clean and beautiful setting.
5 out of 5
by A verified traveller

Great location with views

Posted 14-Nov-2016 on Hotels
We used the hotel as base to visit Bath; location top of hill outside Bradford on Avon so used the train to travel. Dinner excellent and breakfast good as well; all this despite having it full over two nights with weddings
5 out of 5
Recommended
for Everyone
by A verified traveller from ross on wye

Peaceful location

Posted 02-Nov-2016
Pros: Room was spacious and staff friendly. Ordered room service and it came quickly...staff were friendly
Cons: My stay was perfect..wouldn't change anything. Bed was comfy
Location: Lots to do nearby..Bradford on Avon is a pretty town...Bath not too far away
5 out of 5
by A verified traveller

lovely

Posted 27-Oct-2016 on Hotels
Beautiful place to stay, the room itself was well presented and clean. The restaurant was fantastic with the food well was out of this world loved it. The staff were very attentive and polite could not fault anything. Well except on being over 6 foot tall could not fit under the shower without bending down.
4 out of 5
Recommended
for Everyone
by A verified traveller from S

Wonderful!

Posted 04-Aug-2016
It was a beautiful building w/a lot of character. It was just outside of the village but w/in walking distance. The restaurant and bar were excellent. The hotel was well placed to be used as a home base for visiting other areas. Bradford on Avon was only a 15 minute train ride from Bath.
3 out of 5
by A verified traveller from Sydney Australia

Tired shabby

Posted 13-Jun-2016
The room was tired and shabby.The hotel staff could've been welcoming and display better customer service skills.All they were interested in was taking a deposit inspire of having paid in full.A bottle of water unsealed was in the room but had we helped ourselves it would have cost 7 pounds..If by chance a tiny stain was found on your towel you would have to pay.We had booked 2 days in another hotel down the road and what a Big contrast.Friendly helpful and eager to make us welcome
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Great hotel

Posted 20-Mar-2016
Such a lovely hotel and the staff were so friendly and welcoming. Thank you
2 out of 5
by Nicola P.

Overnight stay

Posted 07-Dec-2015 on Ebookers
Nice hotel in lovely grounds. Checked in with no problems. Room was on the top floor and no lift available which was okay for us. The room however looked lovely except the carpet had crumbs everywhere. After a long day shopping in Bath we fancied a hot drink and tea and coffee facilities were available in our room. The kettle was full of black bits which took forever to get rid of. I decided to boil the kettle to see if that would help but the kettle did not even work. I rang reception at 8:30pm to inform them and they were going to find a replacement and bring it to the room. By 9:30pm I rang to see where it was but could only speak to an answer machine. No kettle or explanation arrived that night. On checking out the next morning I mentioned I was still waiting and was given an 'oh sorry'. The receptionist I spoke to was the same one who was finding my kettle the previous night, she didn't even acknowledge the fact. Bed was hard and pillows uncomfortable. Wind howls through the windows so badly I had to get up and check they were properly closed. Didn't even try breakfast, went into Bath instead. Not a great stay unfortunately