I'm afraid to report that this was the most rudest, unhelpful and unfriendly experience I have ever had.
After a 5 hour drive we arrived at the house which was all shut up,
We called the number several times and eventually after about an hour the phone was answered in a very abrupt manner. I explained that we had traveled a long way and had our two young children and our dog in the car and that the house was shut. The woman said that she would not be there for another hour. The place is in the wilds so I explained that my children needed to use the toilet and the dog and we were very hot in the car as it was 30c.
I asked if she could help us, the woman refused and hung up.
We called back, this time greeted by an even ruder man who said something about the English, said he would not help and hung up.
We decided that this was not the type of stay we wanted or expected and ended up traveling our next leg on the same day to Barcelona.
I sincerely hope nobody experiences the blatant rudeness and shock that we had.
We have not received any refund or apology/ explanation.