Ratings based on 137 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Leicester UK

Excellent accommodation

Posted 28-Aug-2015
Pros: modern furnishings and cleanliness
Location: superb rural location. selection of golf clubs nearby.
I booked a one night stay deal at this hotel having a business appointment in the local area. The room in the adjacent building was modern, well furnished and clean including fabulous grounds. I left my toiletry bag, however the management team swiftly returned to me via the post.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel

Posted 23-Aug-2015
Stunning grounds, beautiful hotel and lovely staff. Meal was delicious
2 out of 5
by A verified traveller from Dubai

No Communication

Posted 10-Jun-2015
We stayed for 5 nights. Imagine that during that time our bed linen was not changed!!!! I understand that linen is not changed every day, but it should have been changed at least twice. It also had stains of fake tan all over it from previous guests. Funnily enough the towels were replenished every day and the bed was made up. On our first day we noticed that the safe was broken so we informed reception who said they would call maintenance. No one came to fix it. Another morning we asked for an ice bucket and 4 glasses. This was brought to our room 30 mins later. My husband tipped the young man who delivered it for his trouble. I was disappointed to see that said ice bucket & glasses were still in the room at 10pm that night, even though the room had been 'cleaned'. On the morning of a wedding at the hotel while my husband was talking to the receptionist, he was informed that the bar would be exclusive to the wedding party for the next two nights. We had no knowledge of this prior to this discussion, which I consider very bad form. On the plus side the breakfast is very good and fresh every morning and Anna who looked after us there every morning. From the outside the hotel is very aesthetically pleasing and our room had lots of light with great views. On the morning of our departure it took the female receptionist almost 15 minutes to sort out our bill, as there were mistakes on it, offering no apology and not even asking how our stay was.
5 out of 5
Recommended
for Business Travellers
by neil from Barnsley

Stunning house

Posted 03-Jun-2015 on Hotels
Brill stay all good only thing was mattresses was hard but just took a couple of days to get use to
5 out of 5
Recommended
for Families
by A verified traveller

hartsfield manor

Posted 24-May-2015 on Hotels
lovely hotel and grounds, staff friendly. Bed size wasnt very big for a double bed, seems to be a sml double. Bar prices very expensive.
5 out of 5
Recommended
for Business Travellers
by Ralph from Winterthur

eine tolle Anlage - "old Style"!

Posted 24-May-2015 on Hotels
Ich war nur eine Nacht im Hotel. Von aussen eine wunderbare und sehr gepflegte Anlage. Leider hatte ich ein Zimmer im Anbau. Das war doch sehr klein und hatte natürlich weniger Charme. Die Rezeptionistin war nicht gerade die Aufmerksamkeit in Person. Die Bedienung im guten Restaurant war da schon viel besser. Über alles ein guter Aufenthalt. Ich würde wieder dahin gehen.
2 out of 5
by A verified traveller from h

Shabby and in need of refurbishment

Posted 13-May-2015
Room shabby needing decorating. Holes and scuffs on walls. Bedding shabby and room dusty. Avoid at all costs
5 out of 5
Recommended
for Business Travellers
by Richard

This traveller left a rating score only Posted 11-May-2015 on Hotels
2 out of 5
by A verified traveller

Not overly impressed

Posted 07-May-2015
Pros: Dinner
Cons: TV channels/reception. Ability to turn down the heating Replace faulty light bulbs Reduce breakfast price
Personally, I think £12 or £14 for breakfast is just to expensive. My room was too warm. Turned the heating down to it's lowest setting, but the radiator was roasting all night. I thought the shower head was too low down - was at my shoulder and I'm not hugely tall, and the bath/shower was just old or tired. It wasn't mouldy exactly, but looked like a lot of years of use. The room I was in, was in a separate building from the main hotel. The room was nicely furnished, but the building itself looked like a dorm or an old school building. Overall, just wasn't overly impressed, as this is a De Vere hotel. Coupler of light bulbs out as well, and the TV didn't have a huge selection of channels. Dinner was great though
4 out of 5
Recommended
for Business Travellers
by Christopher from Southampton

Great location, rooms spacious and clean.

Posted 23-Mar-2015 on Hotels
Generally good. Black out blind broken in room, which doesn't make for a good night's sleep.