- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for all the Christmas markets. Breakfast superb, room was an upgrade, thank you Expedia , was large ,with luxury furnishings,clean, turn down service. We had a problem with the room key which didn't work and we had to be taken up by a porter to gain entry which was an inconvenience plus it was obvious it was a failure of the system which the hotel kept saying it was the key till with a little persuading by us eventually a technician was brought in to sort it. All guest got a free gift when leaving done in a hessian bag. Thank you Regent a lovely touch.