Ratings based on 221 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
95% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

ok but not brilliant

Posted 14-Jan-2016
Pros: clean
Cons: keep pool open when people are likely to use it
pool was closed at 6pm so couldn't use it.otherwise clean and tidy.
5 out of 5
Recommended
for Everyone
by A verified traveller from Norwich

Nice Xmas stay relaxing atmosphere.

Posted 30-Dec-2015
Spent 4 days here over Xmas, really unwound and relaxed, room was always clean and tidy, bed was very comfortable (Executive King), free Wifi as well.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very Conveniently Placed Hotel

Posted 28-Dec-2015
Pros: 1)Position ,2)The Staff,3)The breakfast
Cons: The lights & the A/C could be improved
As we were visiting our children this hotel has always been ideal,the breakfast was excellent & the staff are an example of how hotel staff should be.I would have rated it higher but for the terrible light switches as a sort of all or nothing, this needs to be sorted, also found the a/c rather odd to deal with
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect hotel

Posted 10-Nov-2015
Loved my stay. Very accommodating staff. All very pleasant. Lovely area and amazing sports facilities as well. Would definitely recommend to a friend.
2 out of 5
Recommended
for Couples
by Ian from UK

Disappointed.

Posted 04-Nov-2015 on Hotels
Booked a twin room but ended up with a double room. We were told that the twin rooms were already taken and that this was a hotels.com error. Inconsiderate guests loudly talking in the corridor outside the room and knocking on neighbouring doors at 3am was not appreciated.
4 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

Clean hotel, friendly staff

Posted 28-Oct-2015
Room was great, very comfortable. Staff were fantastic, sorted us out with the room we wanted. Great place to stay when visiting The Fat Duck in Bray, just down the road.
5 out of 5
Recommended
for Everyone
by A verified traveller from Denmark

Awesome staff and good food

Posted 18-Oct-2015
Pros: The staff (bar, restaurant, and reception, didn't use the pool/spa/gym), the food, the atmosphere (rugby on the TV, kids having fun, people relaxing).
Cons: The bed was a bit small, and the doors opening near the lounge, meant it was cold if you sat in the wrong place.
We stayed 7 nights in a double room. My fiancee is handicapped, but no handicap friendly rooms were available. The staff found a solution anyway, and had an old chair to use on the bath tub. The breakfast and the food was great, friendly staff, good atmosphere and very relaxing.
5 out of 5
Recommended
for Couples
by Erica from Northamptonshire

A Stay in Bray

Posted 13-Oct-2015 on Hotels
All staff were very friendly,room very clean.We had an excellent lunch & breakfast, staff very attentive. Even the sun shone for us so took opportunity to sit in the garden.
4 out of 5
Recommended
for Couples
by John a. from Cumming, GA USA

Posted 01-Oct-2015 on Hotels
This is from an American's perspective. We were only there for one night. I had requested two beds and they only had one double bed in the room, so I had to pay from a second room. Not good. The reservation was requesting two beds but it was not guaranteed in the original document. I don't know why they can't guarantee that. The front desk staff was very helpful, though. Room was newly appointed, roomy, electric receptacles adequate and the hotel was quiet. We were concerned when registering since there were a bunch of families with small children, but the hotel was very quiet. Adequate parking. Breakfast was good. Would probably stay there again, if they can guarantee the beds we request.
3 out of 5
Recommended
for Couples
by John

Posted 08-Sep-2015 on Hotels
No hot water!