It started with not being able to get into the room because they programed our door in correctly, no big, things happen. Windows don't seal, letting the cold air and noise come in as if the windows were partially open - this wouldn't have been that big of a deal, even though it is late November, but you can't turn up the heat higher than 20c (68f) as the thermostat resets back to 20c after 1-2 minutes. I have a circulation disorder so I keep my house between 22-23c (roughly 72-73f), I woke up several times freezing cold. The booking claims Netflix is provided, it isn't. The booking also claimed that the bed was king size, it's a double bed, comfortable, but not what I paid for. The door on the shower-tub combo doesn't keep water from pouring onto the floor. Other than being clean and having a good size tub, I don't have much nice things to say.